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Smart Camden Hostel Reviews

55/57 Bayham Street, Camden, London, England

Reviews & Ratings Explained

67%

Rating
1871 Total Reviews
  • 67%Value For Money
  • 71%Security
  • 88%Location
  • 64%Staff
  • 58%Atmosphere
  • 64%Cleanliness
  • 58%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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74%

Very good location. The bed was quite comfy and I slept well, however the toilets needed a good clean and smelt quite bad.

  • 12th Dec 2014
  • Novice Nomad
  • Anonymous
  • Wales
  • Female, 25-30
  • (1 review)


91%

Rooms were lovely and warm..

  • 9th Dec 2014
  • Novice Nomad
  • Anonymous
  • England
  • Couple, 25-30
  • (1 review)


94%

We had a bedroom for two but when the shower broke down, we got a four-bedroom just for the two of us. Very friendly and helpfull staf!


37%

Staff is totally unfriendly. Please smile when you meet guests and say at least hello or goodbye! The atmosphere is cold as staff is not really warm hearted! Our 4 bed room was small - no problem - but there is no air circulation possible so that during the night when 4 people were being asleep water drops gathered on the window and on the wall (!) next to the window. The perfect origin for mould. Please keep an eye on that. Also, it's freezing as windows are too thin. Thank you!


54%

No lockers, crappy shower, not really any security other than the card for the doors. Really dirty, and tiny beds. 'Accidentally' didn't come back one of the nights so I didn't have to sleep there again. And the Internet sad very basic when it was available, not the best place, but I guess it's somewhere to sleep ?


63%

It was fine. Everything you need in a hostel but nothing that you want (like atmosphere or group activities to get people involved). I'm so pleased I wasn't staying here as single person because it would have been hard to meet others and feel included. It's not a big hostel and overall it was just a bed in room. The area of Camden is great though if you're looking for something a bit different and full of markets to explore.


74%

Lovely staff and easy to find, good location for underground access and walking up to Camden Lock market for breakfast. Very small rooms, only for sleeping not relaxing. If your backpacking or just staying for a short stay with a packed schedule intending only to sleep in the hostel and have somewhere to store your things, this is a good place.

  • 26th Nov 2014
  • Novice Nomad
  • Anonymous
  • England
  • Female, 18-24
  • (1 review)


89%

Great location, super comfortable beds, with a simple yet satisfying free breakfast in the morning!

Owner Comment (Hide)
Hi there, thank you for your kind feedback! We are glad you enjoyed you stay in our hostel and found your bed super comfortable! We offer a free all-you-can-eat basic breakfast includes fresh toast, cereal and tea and coffee, and we are so happy to hear you were satisfied with this little extra! We hope to see you again!

71%

Couldn't charge phone in room as none of the plug ins worked. Other than that it was a good stay

  • 16th Nov 2014
  • Novice Nomad
  • Anonymous
  • Denmark
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Hi there, thank you for taking the time to share your Smart Backpacker experience after your recent stay. We have passed on your comments to the hostel manager to look into! We apologize about the lack of charging facilities. We are looking to upgrade our beds to include personal power sockets! We hope if you come back you will see the positive improvement this will make!

49%

You get for what you pay. The problem is bathrooms are extremely small. And its is true. Homeless and drug addict sleep there not just backpackers.

Owner Comment (Hide)
Hi there, thank you for your feedback. We have invested alot of money into our hostels to ensure we provide our valued guests with fresh, clean and hygienic rooms. We have different types of dormitories to suit different types of travellers depending on their budget. Our goal is to provide clean, budget-conscious accommodation in Central London. Thank you for staying with us and we hope to see you again!

80%

It would have been great if you had some more plates, cups and cutlery in the kitchen.

Owner Comment (Hide)
Hi there, thank you for your feedback! I have passed your comments onto our hostel manager and hopefully if you come back you will see this improvement implemented into our hostel! We hope to see you again!

54%

Bad hostel in general. It`s cheap, but you feel uncomfortable there all the time. For sure it`s better to spend more money and go to a better place!

Owner Comment (Hide)
Hi there, we are glad you found our hostel affordable. We have invested alot of money into our hostels to ensure we provide our valued guests with fresh, clean and hygienic rooms. Our goal is to provide clean, budget-conscious accommodation in Central London. Thank you for staying with us!

69%

Good location, friendly staff. But bed was too short for me (I'm 6ft 2).

Owner Comment (Hide)
Hi there, thank you for your feedback. We are glad you enjoyed the location of our hostel and the manner of our staff! While our bed length is at an above standard 5 ft 11, we do apologize for the lack of comfort! Our top priority is to provide clean, inexpensive, central and comfortable accommodation for our guests. We hope to see you again at Smart Backpackers.

71%

A basic British hostel, too many stairs if you have heavy luggage. Rooms were clean and the security was enough though you need to pay more in order to use the lockers (this is just my guess since the staff did not instruct visitors when checking in). The shower was average, it was not possible to shower without getting your hair wet. Anyway, the location is nice and the hostel quiet enough. If you do not plan spending too much time in the hostel, this hostel is a nice choice.

Owner Comment (Hide)
Hi there, thank you for your feedback! While our hostel doesn’t have an elevator, we have strategically ensured the steps are wide enough for our guests to carry larger luggage up with ease. We are glad you found our room clean and hygienic and that you felt safe in our hostel. We are pleased you liked the central location and we hope to see you again!

80%

Amazing location and well worth putting up with a few inconveniences for the price. No wifi in the rooms (unless you pay) and slow in the TV room. They should change some lumpy mattresses. Some people live there quasi-permenantly (awkward breakfast!). We had a four-bed private and had a great time in Camden. The staff was friendly and responsive, but not so strict about the "show your room card before coming in" rule. Sounds shady, but when I'm back in London, I'm planning on staying here again.


54%

clean and cheap, but genuinely feared for my life in one of the fourteen bed dorms (due to both the loud/aggressive drunks and the fact i nearly melted it was that warm)

  • 30th Oct 2014
  • Novice Nomad
  • Anonymous
  • Northern Ireland
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
Hi there, thank you for your feedback. We are glad you found our accommodation affordable and clean! We have passed your comments onto the hostel manager about your fellow guests behaviour. Thank you for staying with Smart Backpackers!

66%

Rooms have so bad air circulation that our towels were always wet.

Owner Comment (Hide)
Hi there! Many thanks for staying with us and for providing your valuable feedback. Some of the things you've mentioned are being resolved right now. To improve ventilation we are installing safety bars for the windows into all of our hostels to remove the restriction of window openings. We hope you come back and see the difference and improvements this will make to our hostel!

54%

Good location but the room was terrible! We stayed three nights and were so happy to finally leave. The bed was a bunk bed in steel, unbelievably uncomfortable and the mattress was too short so your feet didn't fit. Also the sheets were dirty and the chairs in the room were stained and gross. No hot water in our shower. The room was next to the joint toilet so we woke up every time someone used it. Don't stay here unless you plan to spend no time in the room and don't care about good sleep.

Owner Comment (Hide)
Hi there, thank you for your feedback. We are glad you enjoyed the central and convenient location of our hostel. We aim to provide clean, budget-conscious accommodation in Central London. Each guest that arrives is provided with clean fresh linen for their beds, if you had a problem with the sheets you received you could have exchanged them at our 24 hours reception at any point. We aim to provide clean, budget-conscious accommodation in Central London. Thank you for staying with us

77%

The guy at the reception was very welcoming, and the second also very humorous. I enjoyed my stay, the shower rooms were absolutely tiny, and i had problems with how small the rooms were. But i met a lot of lovely travellers, that were in the same situation, and comforted me. The breakfasts were brilliant, everything supplied, apart from weetabix, but i brought my own of that. Thanks

  • 19th Oct 2014
  • Novice Nomad
  • Anonymous
  • England
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Hi there, thank you for your feedback! We are glad you enjoyed the manner of our staff and your stay in our hostel! We have invested alot of money into our hostels to ensure we provide our valued guests with fresh, clean and hygienic rooms. We have different types of dormitories to suit different types of travellers depending on their budget. Our goal is to provide clean, budget-conscious accommodation in Central London. We hope to see you again!

100%

As always the service at the SMART HOSTEL was amazing and very professional and it was a pleasure to see the Receptionist TURK again,as it has been ages since I last stay there.Highly recommended if your looking a very clean,cheap,safe Hostel in London.I will definatly be staying there again in the future.


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