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Smart Camden Hostel Reviews

55/57 Bayham Street, Camden, London, England

Reviews & Ratings Explained

68%

Rating
1791 Total Reviews
  • 66%Value For Money
  • 71%Security
  • 87%Location
  • 64%Staff
  • 61%Atmosphere
  • 64%Cleanliness
  • 59%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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83%

Very good location, staff was good. Had a problem with my shower first day but it got solved. The breakfast is very simple but it helps!


51%

The man at reception was nice but the facilities were very dirty and the light did not work.

  • 15th Apr 2014
  • Novice Nomad
  • Anonymous
  • England
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Dear guest, Thank you for your feedback. Hope this finds you well. We are glad to hear you were impressed by the service provided by our receptionist, though concerned you found the quality of the facilities below the standards we normally ensure to meet. We would have hoped you could have raised these issues with either our receptionist or even the manager, as the lights could have been replaced immediately and the facility in question cleaned. We are sorry about this. Have a good day.

54%

Probably the worst hostel I've ever stayed in!! Had private room on top floor. Went to put my pillowcase on only to find another pillowcase stapled onto the pillow!! Who does that??? Was only there for 1 night so didn't bother to complain. All night had doors banging and the light from the hallway comes under the door. Also the cleaning rota that was on the wall had not been signed off for days!

Owner Comment (Hide)
Thank you for your comment. We are sorry you didn't enjoy your stay with us and we can assure you that cleaning is our priority. Our housekeeping/cleaning times between 06:30 am- 23:00. beside of our hourly check, we rely on guests to report any cleaning issues where we will get it resolved promptly.

80%

The staff are very helpful.

  • 7th Apr 2014
  • Novice Nomad
  • Anonymous
  • Malaysia
  • Female, 25-30
  • (1 review)


83%

Could do with having blinds or curtains up

  • 5th Apr 2014
  • Novice Nomad
  • Anonymous
  • England
  • All Female Group, 25-30
  • (1 review)

Owner Comment (Hide)
Thank you for your response, we greatly appreciate your feedback. We are continuously seeking ways of improving our hostel's quality, and so will be considering your valuable comments when we do so.

60%

There is no privacy ie no curtains on bunks like russel square hostel has. not alot of toilets if you dont have one in room. little space to move around if there is alot of luggage from people.

Owner Comment (Hide)
We are sorry you didn't enjoy your stay fully, hope you will give you another chance.

60%

NO FREE WIFI Impolite staff

Owner Comment (Hide)
Thank you for your review, we are sorry you got the impression that our staff was rude. The WiFi is free in the common areas and we are planning to implement new strategy so it is available in the rooms as well for only £1 per 24hours.

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