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Smart Hyde Park Inn Hostel Reviews

48 - 50 Inverness Terrace, Bayswater, London, England

Reviews & Ratings Explained

73%

Rating
5174 Total Reviews
  • 71%Value For Money
  • 76%Security
  • 88%Location
  • 78%Staff
  • 68%Atmosphere
  • 68%Cleanliness
  • 65%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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74%

Hostel are relatively good for the specific location in London

  • 2nd Feb 2016
  • Novice Nomad
  • Anonymous
  • Malaysia
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
Hi! Thanks for taking the time to leave us a review. We hope to see you next time you're in London! Kind regards, Smart Hostels Team

49%

It was horrible, we found a mouse in our room due to the rubbish behind the bed. And when we said to the receptionist he laughed and said that he couldnt do anything.

  • 30th Jan 2016
  • Novice Nomad
  • Anonymous
  • Spain
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Hi! Thanks for taking the time to leave us a review! We're sorry to hear that. We are going to investigate further and making sure that all of our staff members are following our policy of making our guests feel just like at home. We do have a big company to deal with the pest control too. Kind regards, Smart Hostels Team

26%

I will never come back to this tiny hostel. I prefer to add 10£ for being in another hostel or hotel than coming back there

Owner Comment (Hide)
Hi! Thanks for taking the time to leave us a review! Please give us more details at hpi.manager@smartbackpackers.com. We are sorry you didn't enjoy your stay, but we hope we can welcome you again to make up for it! Best regards and happy travels, Smart Hostels Team

57%

The hostel was in a great location, however the showers were cold, the rooms were ridiculously cramped and the constant rattling in the wall made it a challenge to sleep. Although the breakfast was nice and the staff were very friendly.

Owner Comment (Hide)
Hello! Thanks for taking the time to leave us a review and rating the staff, location and safety so high! Sorry that you had to cope with some maintenance issues, hope you have reported it to the front desk. Best regards and happy travels from Smart Hostels Team

71%

Bathroom was very small. The light turned off every 20 seconds, it was very annoying and you had to open the shower curtains to turn it on again and it got all wet. Also the bathroom light keeps turning itself on and off during the night.

  • 28th Jan 2016
  • Novice Nomad
  • Anonymous
  • Brazil
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Hi! Thanks for taking the time to leave us a review! Sorry that you had to cope with lights issues, hope you have reported it to the front desk as it’s a timer issue. We have more than 19 bathrooms outside the room in different sizes, you are free to use any of them. Enjoy the rest of your travels, Smart Hyde Park Inn team

100%

Great place, friendly staff, early check-in, free breakfast, free wifi... and amazing posters on the walls :)

Owner Comment (Hide)
Hi! Thank you for staying with us, come back soon! :) Best regards from Smart Hostels Team

91%

I cannot express how helpful the staff were in sorting out tourist tickets and directions etc , they were extremely friendly and helpful. There was such a nice atmosphere in the hostel and it was kept clean. It was in a great location also we were not too far from the main attractions and they were simple to get to using the Underground, Hyde Park was right beside us which was lovely.

  • 25th Jan 2016
  • Novice Nomad
  • Anonymous
  • Ireland
  • Couple, 18-24
  • (1 review)

Owner Comment (Hide)
Hello, thanks for the awesome review! :) We loved having you stay with us and we can't wait to see you again in our hostels. Enjoy the rest of your travels, Smart Hyde Park Inn team

66%

Very good location full of shops, restaurant, fast food and also near 2 tube station. The common room is too small for all the people (sometime i didn't find an available chair to sit and eat). Poor wifi.

Owner Comment (Hide)
Hello and thank you for your feedback! We''ll keep that in mind to improve our services. Thank you for staying with us, best wishes from Smart Hostels Team

89%

Great hostel, place, location, staff and housekeepers. :)

  • 22nd Jan 2016
  • Novice Nomad
  • Anonymous
  • Sweden
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Hello! We're glad you have enjoyed your stay with us, thank you. Cheers and happy travels! Smart Hostels Team

54%

Rooms are REALLY small, like 2 or 3 sqm free for 11 people. No ventilation at all, the windows barely opened. Only 2 sockets for 11 people in the room.

Owner Comment (Hide)
Hi! Thanks for taking the time to leave us a review. For future reference, we have different types of dormitories available to suit different types of travelers, depending on their budget. There is a health and safety restriction on opening the windows. We are in process to fit a socket to each bed too. Best regards and happy travels, Smart Hostels Team

83%

Staff were really friendly and useful, and it is in a fantastic location. However the showers were not great and only two actually locked.


86%

I was hosted in this place for 3 nights and I highly recommend it. Reception: 24 hours a day with sympathetic and informative receptionists, Bedroom: enough space to sleep and cleaned every day, Toillets: there were 2 in my floor. They aren't huge, but ok, Showers: there were 2 too. Good space and clean, Kitchen available, nice lounge with music and delicious FREE breakfast. Downside? Internet connection unstable.

  • 18th Jan 2016
  • Novice Nomad
  • Anonymous
  • Brazil
  • Male, 18-24
  • (1 review)


100%

Great place to stay, thanks


100%

Perfect location, great staff, definitely would recommend


71%

It is an quite okay place to be with as per the London situation


100%

Enjoyed my latest stay and with the on going work in the rooms it is improving.


57%

Very, very basic hostel. We stayed in a room for 15 people, but the main problem was that people were really loud during the night, not only coming in and out, but also arguing-like a few older guys. One night a man got drunk and almost started throwing up in the middle of the room. The facilities are very basic, but not such a problem if you just need somewhere to sleep. Breakfast is the same every day: cereals, jam and nutella. The location is however good.


43%

I did not like the room was very dirty , to use the locker needed to pay at the front desk had no cutlery in the kitchen and the bathroom was terribly dirty.


83%

rooms are really small, not comparable to the hostels everywhere else in europe


100%

check in is 11 am, not like other so called hostels (2 pm) and if You are lucky and they are not fully booked, You might be able to check in even earlier than 11 am, what is very convenient if You are planning to come very early in the morning


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