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Smart Hyde Park Inn Hostel Reviews

48 - 50 Inverness Terrace, Bayswater, London, England

Reviews & Ratings Explained

72%

Rating
4803 Total Reviews
  • 72%Value For Money
  • 74%Security
  • 88%Location
  • 74%Staff
  • 64%Atmosphere
  • 66%Cleanliness
  • 63%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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57%

The room was not cleaned properly because of the amount of people accommodated. The atmosphere was crouded and I could not receive calls in my room or access information on my phone or even play music or listen to the radio as there was no signal. I could not do no work during my stay.

Owner Comment (Hide)
Thank you for your review. Our talented housekeepers clean daily but if there is a problem with the room, our reception is always open and we will do our best to rectify the situation. We have common room and seating areas where our guest can use our free Wifi do perform work or enjoy media. We offer many different sized room to suit a wide range of guest on different budgets. Thank you again for staying with us and hope you will join us again

89%

Great place to stay for 2 nights. Close to metro and in a great neighborhood. Staff was friendly. The showers were a bit tight and so was the 15 bed room.


100%

This is a great hostel to stay.Firstly the rooms,toilets,shower rooms,t.v room as well as the kitchen are always clean thanks to the hardworking and dedicated cleaning staff.Secondly the manager carries out his duties in a very professional manner,the same can be said of the other members of staff.Security in the hostel is very good and the atmosphere about the whole place is extremely vibrant.


91%

Many many stairs xD But the beds are comfortable, and the breakfast is more than nice!

  • 29th May 2015
  • Novice Nomad
  • Anonymous
  • Italy
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Thank you for your review and kind words, we hope you'll be back soon.

74%

I had a bed in a 12-room dormitory, which was very cramped. Curtains on the bed ensure a bit of privacy. Hygiene in the hostel was fine, showers and toilets were kept clean. Breakfast was good for London hostel standards - toast, margarine, jam, cornflakes, milk, instant coffee, tea and orange nectar. Staff were very friendly and helpful. It would be nice to be able to open the window in the room for some fresh air. Not enough toilets and showers. Water temperature of the showers is far too hot.

Owner Comment (Hide)
Thank you for your review and kind comments. Our windows are limited is opening due our safety measures but yours comments about the fresh air are being considered and new measures discussed. Your comment about the water temperature has been flagged and is being investigated, remember our reception is always open if there are any concerns. Your thoughts are valuable to us and we thank for taking the time to write about your experience. Thank you for staying with us.

100%

Great atmosphere .The staff were ever so hospitable as usual right from the manager.Always a pleasure to stay here.The cleaning staff also do a great job by keeping the whole place.Definitely a place to recommend a friend to stay while visiting London.

Owner Comment (Hide)
Thank you for a great review and friendly comments, we hope to see you again soon.

63%

They should have provided free locker for each bed. Stayed in ensuite female room, nice and comfortable. Probably will try to find place because the price is actually not really worth a go.

  • 27th May 2015
  • Novice Nomad
  • Anonymous
  • Malaysia
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Thank you for your review. We do charge £1.50 per night for our lockers but your comments will be considered for future policy changes. We aim to supply cheap-competitive beds in central London, with a variety of rooms to select from, we thank you staying with us and hope you will consider us for future stays.

71%

This hostel only worth about economical issue, nothing special.

Owner Comment (Hide)
Thank you for your review and for staying Smart Hostels, we happy that our staff and location ranked high with you and hope you join us again soon.

74%

It's ok if you only want a place to sleep. The wifi sucks and the breakfast could be a lot better. The location is great

Owner Comment (Hide)
Thank you for your review and feedback. We'll happy you enjoyed our location so close to the centre. Our free breakfast which includes tea, coffee, toast, spreads and cereal, is designed to help keep costs low for our guests. It is unfortunate that you had difficulties with our WiFi and your comments will be passed on to the relevant departments to help improve our service. Thank you again for your helpful feedback and for staying with us at Smart Hostels.

71%

The hostel is in a great location, with supermarkets ,shops and everything you need nearby. The room (15 beds with bathroom) was small and crowded. The breakfast wasn't the best...


74%

Hostel is in a good location, less than 2 minutes from front door to Bayswater underground station and also lots of buses on bayswater Road. Also very close to a stop for the open top buses tour. The staff were friendly enough and helpful, breakfast was provided - toast , cereal, juice and tea/coffee.....hardly luxury, but this is a hostel. - good start to the day and nothing to grumlbe about. beds are comfy with curtains on the bunks in the dorms. would stay again

  • 23rd May 2015
  • Novice Nomad
  • Anonymous
  • England
  • Male, 25-30
  • (1 review)


60%

The location is good, but the room was really small and crowded with three storey bunk beds that were very small, and there wasn't much space for luggage. The wifi didn't work in the room at all, only in the lobby, and even there it was slow. In the kitchen area there's not much seating which was a problem during the breakfast since everyone couldn't find a place to sit down and lines were long for the food. Also there were not many showers and toilets.

  • 23rd May 2015
  • Novice Nomad
  • Anonymous
  • Finland
  • Couple, 18-24
  • (1 review)


100%

All was very good except the water of the shower which was not enough warm, between warm an cold. But I don't understand because the water in the bedroom was warm.

  • 23rd May 2015
  • Novice Nomad
  • Anonymous
  • France
  • Female, 41+
  • (1 review)


54%

Great location and the price was decent, and for the price the rooms were fine as well, but nothing was clean and most of the bathroom doors didnt lock or close well.


83%

Read a lot of bad reviews on this place and was worried about going, me and a friend had a twin bunk bed room. and every thing was fine. Friendly staff, very clean room that was seen to every day, small and minimal but that was expected for the price in such a good location. If heading to London I will defiantly be staying again.

  • 22nd May 2015
  • Novice Nomad
  • Anonymous
  • England
  • Male, 25-30
  • (1 review)


91%

Nice place, had to come here last minute as another hostel double-booked us. The staff are very helpful and the room was incredibly clean.

  • 22nd May 2015
  • Novice Nomad
  • Anonymous
  • England
  • Mixed Group, 18-24
  • (1 review)


63%

The wifi was very slow.


49%

Get a security system that doesn't go off at all hours of the day, put actual mattresses in the beds, and don't tell me you don't have a telephone only for me to see you do, in fact have a telephone, because you picked it up as I left the lobby, more electrical outlets than one per room, and for the love of God a proper wifi that you can connect to.


71%

Rooms not well ventilated. Strong smells of body spray and cleaning products. Rooms got hot and stuffy at night.


29%

The worst hostel we've ever seen over the world. Showers, dorms, evertything is filhty. The staff isn't even friendly. AVOID !!

  • 16th May 2015
  • Novice Nomad
  • Anonymous
  • France
  • Couple, 31-40
  • (1 review)


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