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Smart Hyde Park View Hostel Reviews

16 Leinster Terrace W2 3EU, London, England

Reviews & Ratings Explained

78%

Rating
3642 Total Reviews
  • 78%Value For Money
  • 79%Security
  • 89%Location
  • 84%Staff
  • 73%Atmosphere
  • 74%Cleanliness
  • 70%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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94%

Nice and pleasant hostel. Not a party hostel - more of a place to get a good rest.

Owner Comment (Hide)
Thank you for your feedback. We are very glad to see that you enjoyed your stay. Hope to see you back sometime soon! Regards, Smart Hyde Park View

60%

Overall our stay was okay. The bathroom was dirty and the room was not ready when we arrived. However, the beds were comfortable and the privacy curtain was great. The wifi had a good connection throughout the hostel. Also, it was in an easy location being right near two tube stops.

Owner Comment (Hide)
Hello! Thank you for review. Our housekeeping staff start as early as 06:30 and finish at 23:00. We do regular check every one hour during these times to maintain good cleaning quality. However, if any cleaning issues get reported to receptionists by guests, it will be dealt with promptly. Our aim is to supply cheap and affordable accommodation to our guest at unique locations. Hope to see you again! Regards from Smart Hostels Team

71%

The rooms in this hostel were very small with almost no room to put luggage. They also charge 2 sterling for each bag that needs to be stored for the day. The breakfast is good with your basics. There is no kitchen; but there is a microwave in the dining room. It is close to Hyde Park so make the most of it.

Owner Comment (Hide)
Thanks for taking the time to leave us a review! We are charging small fees for the luggage (cheaper than the stations' luggage storage - £6.50). We have a future plan to offer it free for regular customers. We also have different types of dormitories to suit different types of travelers depending on their budget. We hope to see you real soon!! Smart Hostels Team

74%

The hostel was fine but I was not overly impressed. The staff was pleasant but not overly helpful, many seemed to be from other countries and English is not their first language. But they will give you free tap water at the bar! Breakfast is simple but nice: bread, cereal, juice, coffee, and tea. Nice position next to Hyde Park. Rooms were very very cramped and not enough room for all the roommates stand.

Owner Comment (Hide)
Hi Hannah! Thank you for your review and feedback, it’s important for us and it will definitely help us to improve our Hyde Park View hostel. We hope to see you again, Smart Hostels Team

74%

Got an Early Bird Offer (£15 per night for 6-bed ensuite dorm) and definitely got what I paid for. Lockers and towels are charged extra (the towel is purchased, I think the locker is just rented by the night). No soap provided in the bathroom. Luckily I got the middle of the triple bunk and not the top. The room is definitely small for 6 people, but like almost everything else about this hostel, it is manageable. Very basic breakfast included.

Owner Comment (Hide)
Thanks for taking the time to leave us a review! For health and safety purposes, we don’t hire or give away towels. The prices we offer don't include lockers charges and towels as most of our customers don't need to use them therefore they don't end up paying for things they don't need. Our hostels offers a range of different sized dormitories, suitable for the different guests we accommodate. Some rooms may seem a little overcrowded, but it is not the case with all our rooms. Kind regards!

77%

The location made the most of it. Average facilities as lift never works and WiFi is a bit unreliable. Good breakfast

  • 28th Oct 2015
  • Novice Nomad
  • Anonymous
  • Spain
  • Mixed Group, 25-30
  • (1 review)

Owner Comment (Hide)
Hi Thank you for your feedback, it’s important for us and it will definitely help us to improve our hostel. We hope to see you again, Smart Hyde Park View

57%

It was not very clean. The comforters were not washed and I could only imagine the number of people that pass through and use that comforter in a week.

  • 27th Oct 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Mixed Group, 18-24
  • (1 review)

Owner Comment (Hide)
Thanks for taking the time to leave us a review! We are giving a fresh bed linen at the point of check in. Our rooms are serviced everyday however if there are any additional cleaning requirements please just let our friendly staff at reception know and we'll be there in a flash to ensure everything is perfect for your stay. Happy travels from Smart Hostels Team :)

86%

Awesome place. The staff were great, the atmosphere was very relaxing and everything was very clean. Overall it was a great experience! Highly recommended.

  • 24th Oct 2015
  • Novice Nomad
  • Anonymous
  • Canada
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Thanks for the review! :) We really enjoy our job so it's great to hear that you had a good time with us! Come back any time. We hope to see you soon, Hyde Park View Hostel

94%

great time.Hopping to go back soon.

  • 20th Oct 2015
  • Novice Nomad
  • Anonymous
  • Argentina
  • Female, 41+
  • (1 review)


77%

The 20 bedorm sucks so bad the room is way too small for the number of beds there are

Owner Comment (Hide)
Thank you for your review! For future reference, we have different types of dormitories available to suit different types of travelers, depending on their budget. Some rooms may seem a little overcrowded, but it is not the case with all our rooms. Hope to see you again. Regards, Smart Hostels Team

51%

The hostel staff was not very friendly - the rooms were very cramped and it didn't feel very clean. Lack of outlets for the people in the bedroom, we had to share 2 outlets among 6 people.

Owner Comment (Hide)
Hi there. Thank for your feedback. Some rooms may seem a little overcrowded, but it is not the case with all our rooms. As for mobile charging, you can use the various power outlets in your room/dorm, in the common areas or leave with the Hostel Manager who will be happy to charge it for you. The charging station is only for those that wish to leave their phone charging while they go out and explore London. Kind regards from Smart Hostels Team

83%

Minimal, but exactly what we needed. Just a place to rest, great location not noisy.

  • 16th Oct 2015
  • Novice Nomad
  • Anonymous
  • England
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
Thank you Sam for your review, much appreciated! :) Hope to see you again. Regards, Hyde Park View Team

80%

Overall a pleasant stay. pros: - perfect location. Close to two tube stations, a street with a lot of restaurants and supermarkets, Hyde Park and city centre - nice building, not too noisy - small room (4 beds+ensuite) but enough storage - breakfast was okay Cons: - 4,50£ for a locker - small dining room, not always space for everyone - not enough sockets - no individual bedlight

  • 15th Oct 2015
  • Novice Nomad
  • Anonymous
  • Germany
  • Couple, 25-30
  • (1 review)

Owner Comment (Hide)
Hello and thank you for your feedback! We acknowledge that sockets in the room are limited and we have extension for guests, where you can borrow it at the reception desk. We hope if you decide to come back you will notice the positive improvements we have made. Regards,Smart Hostels Team

60%

I only paid $25 for the room so i guess I got what I paid for. Very small rooms, bathrooms weren't all that clean and the breakfast was minimal. Many of my complaints have to do with the "roommates", who were very inconsiderate, but the overall stay was only average.

Owner Comment (Hide)
Hello, thank you for your review! We offer an all-you-can-eat basic breakfast includes fresh toast, cereal and tea and coffee. We provide this service free of charge for our valued guests. Our housekeepers clean all the rooms and common areas daily, toilets and common areas are cleaned more than twice a day. In addition to this, if any cleaning issues get reported to receptionists by guests, it will be dealt with promptly. Regards and happy travels from Hyde Park View Hostel

57%

This hostel is located in a nice place, but far away from the most important attractions so traveling by metro becomes very expensive each day. Rooms are small and there is not where to leave backpacks and suitcases, so it is very uncomfortable. Only Josephine was kind and helpful, the rest of the stuff is not very kind.

Owner Comment (Hide)
Hello Gabriel, thank you for your feedback and we apologize if you weren't satisfied with our service. Our hostels offer a range of different sized dormitories, suitable for the different guests we accommodate. Thank you again for staying with Smart Hostels.

63%

good location, but rooms are like prison cells, top bunk is way too high, i fell twice when climbing out of the bed and a roommate fell out of bed and hurt himself - its too much beds in one room and too high. The wifi works, although the seating area is poor and the breakfast staff unhelpful. Could do with more social events to get the guests at the hostel to integrate more and do stuff together. Tube line is a fussy one so take the bus at the end of the street - its cheaper and easier! 6/10

Owner Comment (Hide)
Hi Rob! Thank you for your feedback, it’s important for us and it will definitely help us to improve our hostel. We hope to see you again, Hyde Park View Hostel

80%

The hostel is in a prime location. We booked a double private room which was fairly clean (room 505) However, simple things like: Bathroom floor tiles all cracked and pieces missing One cup and not enough milk cartons for coffee/tea (there was 2 of us) The bed dipped in the middle as the support post underneath was broken. Not very sturdy at all and made for not a great nights sleep. Luckily I had my daughter 12 yrs old with me who is small so didn't cause too much problem. Staff were very

Owner Comment (Hide)
Hi Philip! Thank you for your valuable feedback, we forward it to the right person. Kind regards, Hyde Park View Hostel Team

74%

I stayed here first in a private double bed room and then in a dorm. I was extremely impressed with the private room, as it was hotel quality with a nice ensuite bathroom and at a very good price for this part of London. This is why I was so surprised when I moved to the dorm room; it was cramped and looked like it received much less attention. Also, you have to pay for locker rental, which I think should be included in a dorm for basic security. It gets very crowded with school groups.

Owner Comment (Hide)
Thank you very much for your review and for choosing Smart Hyde Park View. Come back any time. We hope to see you soon! :) Regards, Smart Hostels Team

89%

Have stayed twice now, the mixed dorm was better due to the layout of the room compared to the female dorm only. I feel it's great value for money and would highly recommend.

Owner Comment (Hide)
Thank you Dawn for the amazing review! Please come back soon, we'll be happy to welcome you again in our hostel, Hyde Park View Team

91%

Staff was so helpful Beds were decent But in the end it was all about the location and you were Steps away from Hyde park and great restaunts shopping museums also Buckingham plaice wasn't A far walk ! I would deff stay here again

  • 8th Oct 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Hello Diana, thank you for your review. Many thanks for staying with us and for providing your valuable feedback. We hope we will see you again. Regards , Smart Hostels Team

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