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Smart Hyde Park View Hostel Reviews

16 Leinster Terrace W2 3EU, London, England

Reviews & Ratings Explained


3549 Total Reviews
  • 73%Value For Money
  • 78%Security
  • 89%Location
  • 81%Staff
  • 72%Atmosphere
  • 74%Cleanliness
  • 68%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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Was in a great location. Clean, with friendly and helpful staff. But you need to take your own towels as none provided in dorm rooms. But hotel just off Hyde Park, and near 2 tube stations, for £25. Great!

  • 8th Jun 2015
  • Novice Nomad
  • Anonymous
  • England
  • Male, 41+
  • (1 review)

Owner Comment (Hide)
Thank you for a great review and wonderful comments, we'll really happy our staff were helpful during your stay. Thank you for staying with us and we hope you'll stop by again soon.


The hostel staff were very friendly and helpful to me! I felt happy to stay there and all my things were secure.

Owner Comment (Hide)
Thank you for a great review and lovely remarks for our staff whom we are very proud of, it was great having you and we hope you'll be back soon


Great location but very disappointing rooms and services for an expensive price. Bunks were incredibly small, the room was not clean and not ready upon arrival. Using a towel cost 5 pounds whereas at other hostels it was free or very inexpensive. Breakfast was provided which was nice but minimal. Staff didn't seem to be concerned with comfort of patrons. Most disappointing was the fact that the tap water in the bathrooms was not for drinking. Would not wish to stay here again.

  • 4th Jun 2015
  • Novice Nomad
  • Anonymous
  • Canada
  • All Female Group, 18-24
  • (1 review)

Owner Comment (Hide)
Thank you for your review. With our aim to provide accommodation so centrally located , floor space is limited but we do have a range of room sizes to suit many different budget requirements of our guests. Our rooms are cleaned daily buy our dedicated cleaners but if there are any problems our reception is open 24 hours to help . Water from the rooms is not for drinking but our bar will serve glasses of water at any time and bottles of water are also on sale. Thank you for staying with us.


PROS: -Ensuite bathroom -Location close to Queensway and Bayswater stations CONS: -Breakfast is paltry and 3 GBP upgrade for a few slices of ham and cheese is ridiculous. Use real orange juice instead of orange colored water; that's just gross. -Charging for lockers in the room means the rooms become quite crowded with luggage. Just include it in the price of the room.


Overall, considering the location, it's a good price. My biggest complaint would be the lack of ventilation in the 6 dorm room I was sharing because of set of bunk beds that blocked the window. When the person on the lower one would close their curtains for the night, it would cut off the fresh air flow (the window only opened a ruler's worth). The room wasn't big enough for three sets of bunk beds---as a result, one was stuck smack in front of the window and there was no where to put luggage.

Owner Comment (Hide)
Thank you for your review and feedback. Our aim is to provide accommodation close to the centre of London at a competitive price. Being so central our floor space is reduced but we do have a range of room sizes for a variety of budgets. I am glad to inform you that your comments have been considered carefully and we are currently installing fans in our rooms to help ventilation. Thank you for staying with us at Smart Hostels, we hope you'll visit us again.


Friendly Staff, free wi-di, free breakfast and really cheap prices at their Bar, on average really good hostel!

  • 30th May 2015
  • Novice Nomad
  • Anonymous
  • Brazil
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Thank you for your review and comments, We're really happy you enjoyed you'll stay with us and hope you will be able to join us again soon.


Location was convenient to metros and food, and the neighborhood was nice. Facilities were sufficient, though could feel cramped at times. My only true complaint is that there weren't enough outlets and they were all 1 meter (3 feet) off the ground. Very inconvenient.

Owner Comment (Hide)
Thank for your review, we are happy that you enjoyed your stay with us. Your experience with the power outlets was unfortunate and we will consider your comments for future improvements. Thank you again for staying with us and we hope to see you again.

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