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Smart Hyde Park View Hostel Reviews

16 Leinster Terrace W2 3EU, London, England

Reviews & Ratings Explained

78%

Rating
3638 Total Reviews
  • 77%Value For Money
  • 79%Security
  • 88%Location
  • 84%Staff
  • 72%Atmosphere
  • 74%Cleanliness
  • 70%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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69%

The lockers under the bed weren't working for me, so I carried my laptop around London to guarantee that it stayed safe. This logic is a bit backwards, as my backpack was likely very easy to steal from me. I would increase both the security and the value for money ratings if I had been more comfortable leaving my stuff in the room. On the other hand, the included breakfast and the location right next to Hyde Park was absolutely perfect.


100%

I was very impressed on the quality of the room. cleanness and deco. did nt expected that from a Hostel. but hey nice things happen sometimes. Staff very friendly and informative. I as surprised that with a younger crowd staying on this hostel. there was absolutely no noise in the evening...! it was perfect.


97%

Brilliant stay room was great hot water towels tv just what we needed. Defo stay again.

  • 6th Feb 2016
  • Novice Nomad
  • Anonymous
  • England
  • Female, 31-40
  • (1 review)


91%

Für Londoner Verhältnisse völlig in Ordnung. Wir waren sehr zufrieden, Personal nett und stets bemüht bei Problemen zu helfen.

  • 5th Feb 2016
  • Novice Nomad
  • Anonymous
  • Germany
  • Female, 41+
  • (1 review)


94%

Right near the Hyde park. A bit far away from Oxford street but near to Queensway Station and a bus stop. Breakfast is just a drink and bread with Nutella or jam or butter. Receptionist is helpful. £10 deposit is needed. liner is provided. Shower room is newly refurbished and beds are with curtains and a plug. Would recommend to a frd.

  • 5th Feb 2016
  • Novice Nomad
  • Anonymous
  • China
  • Female, 18-24
  • (1 review)


71%

Great hostel and excellent location with adequate facilities. All staff especially the new French lady were friendly and helpful.

  • 4th Feb 2016
  • Novice Nomad
  • Anonymous
  • England
  • Male, 25-30
  • (1 review)


91%

Excellent Hostel! Facilities completely new! Location awesome! Staff, wi-fi network and atmosphere are OK! Strongly recommended!


77%

Muito organizado.

  • 30th Jan 2016
  • Novice Nomad
  • Anonymous
  • Brazil
  • Male, 25-30
  • (1 review)


80%

We had a nice time at this hostel. The location was good, the breakfast was decent, and the staff were all very nice.

Owner Comment (Hide)
Hello, thank you for your review and rating the hostel so high! We hope we will see you again in our hostels. Regards, Smart Hostels Team

86%

We enjoyed our stay despite the size of the room and bathroom. The staff, including house keeping staff, were helpful and friendly. The bathroom needs hooks and/or a shelf, the room itself could use a waste paper basket and hooks for jackets etc. Guests should be notified about the construction work before arrival. The lift wasn't working most of the time. Carrying a 20 kg bag up to the 3rd floor is a pain. We were gutted by the fact that as guests we had to pay to use the luggage room.

Owner Comment (Hide)
Dear guest, we are sorry you had this experience, our hostel was undergoing some reconstruction to offer new and better rooms at the moment and the elevator was temporarily suspended to go only to higher floors. We hope that you will stay with us again and will be able to experience one of the new rooms. We are happy that your experience was pleasant and our staff will be happy to hear your good words.Kind regards from our team

20%

I have booked 6 doors suite, the room was extremely small and dirty, the door of bathroom doesn't closing, I told them reception they didn't care I never never stay this hostel again

Owner Comment (Hide)
Hi! Thank you for your review. Our housekeepers clean all the rooms and common areas daily, toilets and common areas are cleaned more than twice a day. We are always trying to improve our services and the matter you have pointed out will be brought to our manager’s attention. Thank you for staying with us, kind regards from Smart Hostels Team

37%

I'm actually astounded that this hostel has received such positive reviews. From what I heard the "hotel" part of the building is much much better than the hostel itself. I had originally booked a mixed dorm and changed immediately. The bunks columns were almost touching and it was too far out of my comfort zone. The female dorm was not much better. 3 bunks on top of each other. Bottom one a mattress on the floor and I couldn't sit up in the top bunk, I had to roll into bed.

Owner Comment (Hide)
Dear guest, thank you very much for your feedback. We offer various types of rooms, and depending on what type of room you choose the size may vary (from private rooms to dorms). Although some rooms might seem smaller in size, it is not the case with all of them. We apologies for any inconvenience this may cause. Kind regards, Smart Hostels Team

100%

Your reception staff are the best in the universe . So specially Victoria,Martin,Carlos and the French Lady.

Owner Comment (Hide)
Hi! Thank you very much for your review and staying with us. We really enjoy our job so it's great to hear that you had a good time with us! Come back any time. We hope to see you soon, Smart Hostels Team

94%

4인실 썼는데 침대가 여섯개라 뭔지 물어봤더니 6개 침대지만 4인만 사용한다고 함 ㅎㅎ 직원 친절하고 지도도 줬음 아침에 딸기잼이랑 누텔라랑 버터랑 시리얼 제공해줌 누텔라 원없이 먹음 맛있었음 쥬스도 있음 위치도 1존 안이라서 괜찮음 주변에 마트도 있고 분위기도 하나도 안위험함 욕실도 깨끗했고 부엌도 좋음 다만 지하는 와이파이 안터지고 퇴실하고 짐맡길때 돈을 몇파운드 받았던거같음 왓다갓다할때 카드키 1명씩 지급해줘서 보안도 좋았음 전체적으로 만족


69%

Petit déjeuner très limite, il faut payer un supplément pour avoir la version complète. Femmes de la cuisine très désagréables. Un casier par lit mais payant également.


86%

The 6 bed room was really tight. There are not enough plugs and there needs to be somewhere to put luggage. It made it difficult to fit everyone's suitcases in and the room wasn't even full.

Owner Comment (Hide)
Hi! Thank you for your review. Our hostels offer a range of different sized dormitories, suitable for the different guests we accommodate. The rooms are supposed to be big enough for everyone who brings one suitcase and one handbag each:( Kind regards from Smart Hostels Team

74%

Our private room was really small (we struggled a bit to figure out where to put our luggage) and the water pressure was awful, but the desk staff was nice and it got the job done. Breakfast was fine. It's a no frills kind of place, but it's a decent value for your money,

Owner Comment (Hide)
Hi! Thank you for your review. The room should be big enough for a suitcase and a hand luggage each. Thank you, we love our job and are always happy to help. Hopefully we will see you soon again! Kind regards, Smart Hostels Team

63%

Nunca mas

Owner Comment (Hide)
Thank you for your review. We are sorry about you feeling that way. If you have any issues or problems you are always more than welcome to contact us about it. Kind regards, Smart Hostels Team

71%

Like the curtains for the beds gave you a bit more privacy.

  • 2nd Jan 2016
  • Novice Nomad
  • Anonymous
  • New Zealand
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Hello! Thank you, we do our best to give you as much privacy as possible even in a dormitory. Kind regards from Smart Hostels Team

69%

The rooms are very small, but for few nights I think it's ok for people who only want sightseeing in London. The price is good and you can enjoy a good breakfast too. I found it not clean enough relating to my opinion.

Owner Comment (Hide)
Hi! Thank you for your valuable feedback. We offer different type of dormitories to our guests to be able to suit their purpose. The housekeepers clean the rooms every day and the common areas more than once a day. I hope you'll enjoy it more next time you're in London. Best regards, Smart Hostels Team

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