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Smart Hyde Park View Reviews

16 Leinster Terrace W2 3EU?, London, England

Reviews & Ratings Explained

79%

Rating
3300 Total Reviews
  • 75%Value For Money
  • 79%Security
  • 89%Location
  • 84%Staff
  • 75%Atmosphere
  • 79%Cleanliness
  • 70%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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69%

Good location, next to Hyde Park and Queensway tube station. Staff is o.k. Unfortunately, we - me and my friend - stayed with annoying people in our room (three french guys), but nothing really bad related to the hostel itselfs. The bathroom wasn't really clean (bathtub was a bit dirty) and beds made lot of noise during the night. Furthermore, the kitchen is poorly equipped.

Owner Comment (Hide)
Hi and thank you for your feedback. We have signs displayed throughout our hostel informing guests of our quiet hours (between 10pm and 6am). Our night staff do try their hardest to ensure everyone gets a good night sleep by asking guests to adhere to these quiet hours. Our wonderful cleaning staff work all day long to ensure the hostel is clean and hygenic! Rooms are cleaned daily and public bathrooms are cleaned hourly!

77%

I had a good stay in this hostel. The breakfast is included and u can repeat it. I met a lot of people there. The beds are small so if u r tall is a little uncomfortable but in general is a good hostel. There are a blond guy and one spanish girl in the reception who helped us a lot....thanks

Owner Comment (Hide)
Hello and thank you for taking the time to share your Smart Backpacker experience after your recent stay. We offer an-all-you-can-eat basic breakfast which includes toast, cereal, tea and coffee. Our bunks were chosen to suit guests up to 5ft 10 which is taller than the average; however we are currently looking at extending this for the comfort of our guests!

100%

A great place to stay and convenient for public transport.


94%

Hostel is quite nice with good location. Breakfast is very poor, but still they have something.

Owner Comment (Hide)
Hello and thank you for your review. Our hostel is very conveniently located in Central London. We offer an all-you-can-eat basic breakfast it includes fresh toast, cereal, tea and coffee. We provide this breakfast free of charge for our valued guests.

89%

Great staff - helpful and pleasant.- unlike other Smart hostels. I stay every two weeks when I am in London and have never had a bad experience .in perhaps 20 visits.

Owner Comment (Hide)
Thank you for your positive feedback, we are always happy to receive positive comments. We do our best to ensure our guests enjoy their stay with us And we are especially happy to see returning guests who frequently visit us . Don't forget to like us on Facebook to receive the very latest news and offers. We look forward to seeing you again soon.

89%

Lovely staff and very comfortable beds. Very clean.

Owner Comment (Hide)
Hello and thank you for your positive feedback, we are really pleased to receive such comments and are glad you enjoyed your stay with us. Our main aim is to provide clean, budget-conscious accommodation to our guests. Our wonderful housekeeping staff work tirelessly to maintain a high standard of cleanliness. We look forward to you seeing you again soon.

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