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Smart Hyde Park View Reviews

16 Leinster Terrace W2 3EU?, London, England

Reviews & Ratings Explained

77%

Rating
3090 Total Reviews
  • 73%Value For Money
  • 82%Security
  • 88%Location
  • 78%Staff
  • 71%Atmosphere
  • 75%Cleanliness
  • 69%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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57%

The night staff were very friendly, although upon arrival at 11pm the check in staff member was very rude and acting as though it was an inconvenience for her to do her job. Facilities were basic, but you get what you pay for. I felt the bedroom and bed could be cleaner. Duvet was dirty, and seems as though they don't clean them very often. Location was definitely perfect though, surrounding area is beautiful.

  • 9th Nov 2013
  • Novice Nomad
  • Anonymous
  • Ireland
  • All Female Group, 18-24
  • (1 review)

Owner Comment (Hide)
Thank you for your review. We appreciate the good words and we will look into our comments about our staff and cleaning. SCI Staff

86%

Good place to stay in London


71%

The reception and it’s service is very good and informative. You feel welcome. The rooms are small and very well planned. The beds and sheets are nice. The TV and channels are ok. The temperature is ok. The bathroom looks nice, but the SHOWER doesn't work. No waterpressure!!! The sink is ok but there are no hangers on the wall. The lobby is pornred. But the service and breakfast are perfect.


57%

Pretty average place to be honest. If you have no other options then sure but if you can just avoid it

Owner Comment (Hide)
Thank you for review, could you please advise us on what way you did not like our hostel so we can improve our services. SCI Team

80%

we've been in a double room - great value for money


71%

This hostel adopts the concept of low-cost airlines: A low base price but extras need to be paid extra, this includes luggage lockers, luggage storage, and recommended full english breakfast at neighbours place (each of the items for 2 to 5 pounds). Maps are free. The room is equiped with 3floor beds, independent if 6 or 8 bed dorms, and a shower/rest room. Not always an advantage versus shared facilities. If budget is the figure of merit this is the place to go. But you will feel it sometimes.


77%

Difficult as a solo traveller as not an overly social hostel. Lacking in cooking facilities (no kitchen, only a microwave).

  • 29th Oct 2013
  • Novice Nomad
  • Anonymous
  • Australia
  • Female, 18-24
  • (1 review)


77%

stayed for 3 nights in October, had a good stay. location was excellent, value for money was good. beds were a little uncomfortable and the sheets weren't great, but you get what you pay for and I feel I got that and some more.


60%

Probably one of the worst hostels I've ever been to. Though it was very clean, the other aspects were chaotic! From no energy outlets in the room (I had to charge my phone on the hallway!) to the lack of heating, no curtains on the windows, small rooms! The first day I tried to eat the breakfast in, which was impossible due to about 20 children walking all over and actually stealing your food! The other days I gave up and ate out. Totally overpriced!

Owner Comment (Hide)
We are sorry to hear such strong words. Cleanliness is very important to us and we are sorry, but we want to provide budget accommodation all sorts of guests so sometimes we have groups as well. Hope you'll enjoy yourself better the next time. SCI Team

69%

Staff was friendly and helpful. Location is excellent. Hostel is clean. I was at 6 bed room, which is small even for 4 beds. Beds were short 180 cm and in bad condition. Common room was same as breakfast room and is not cool to stay at.

  • 25th Oct 2013
  • Novice Nomad
  • Anonymous
  • Croatia
  • Male, 31-40
  • (1 review)

Owner Comment (Hide)
Thank you for your feedback and good words. About the breakfast room and the common room we are considering refurbishment to add a little bit of character :) SCI Staff

66%

Everything is just average, room is small and toilet in the room is quite old as well. Free internet only in the lobby downstairs, not in the room.


74%

Smart Hyde Park View was a little more expensive than one would have liked, but one has to remember that London is relatively an expensive place to live, if not from there. The accommodations were good as well. It was a very safe location in the city. One thing that would make the hostel better would be to have Wi-Fi in the entire building. The room was very secure and felt very safe. The staff for the most part were helpful, if you knew what you wanted to do.


51%

there are a few stuff and even sometimes only one staff stands at the reception. it was really annoying. the room and bathroom are dirty. if you want to drop your baggages at the reception, you have to pay 2 more pound per a bag.

Owner Comment (Hide)
Merci pour votre commentaire. Nous sommes désolés que vous n'avez pas de profiter pleinement de votre séjour. Camden Town est un quartier très animé et parfois la rue peut être bruyant, mais c'est le prix de notre emplacement de choix. Merci pour vos commentaires. Notre objectif est de fournir un hébergement pas cher et abordable à nos clients à des endroits uniques. Nous proposons également un petit déjeuner continental simple à nos clients. SCI personnel

77%

Room is too small for three of us. But surrounding of hostel is clean and quiet.

  • 18th Oct 2013
  • Novice Nomad
  • Anonymous
  • Hong Kong
  • Female, 41+
  • (1 review)


83%

Very nice place. The room is clean. Good location.

  • 15th Oct 2013
  • Novice Nomad
  • Anonymous
  • Thailand
  • Female, 31-40
  • (1 review)


69%

Breakfast poor!

  • 13th Oct 2013
  • Novice Nomad
  • Anonymous
  • Canada
  • Female, 41+
  • (1 review)

Owner Comment (Hide)
Thank you for your feedback. Our aim is to supply cheap and affordable accommodation to our guest at unique locations. We also offer free simple continental breakfast to our guests. SCI Staff

63%

The room was very cold. The central heating was only turned on after two freezing nights. The toilet was hard to get to flush, and the hot water in the bathroom wasn't very hot and ony after several minutes of letting it run. Besides that the staff was friendly. The room for breakfast was small so people would have to queue up for a chair and table.

Owner Comment (Hide)
Thank you for your good words. We are sorry about the room temperature but turning the central heating on was not dependent on us. SCI Team

86%

We liked the hotel but there were a few things that could be a bit better: - A girl at the reception didn't tell us we could have breakfast as hotel guests, so during the entire stay we had to buy our own food and have breakfast in the dining room on the basement floor. -There was no hairdryer in the room. -It was cold in the room and the heating was of.

  • 10th Oct 2013
  • Novice Nomad
  • Anonymous
  • Russia
  • Female, 25-30
  • (1 review)


80%

Pleasant place.


94%

It's was a good hostel, a little bit expensive but it's London anyway, everything is expensive. The only thing is that the WiFi didnt reach our room, you have to go downstairs to catch it. I think its the only thing it should be improved.


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