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Smart Russell Square Hostel Reviews

71 Guilford Street, London, England

Reviews & Ratings Explained

73%

Rating
7542 Total Reviews
  • 72%Value For Money
  • 75%Security
  • 89%Location
  • 74%Staff
  • 66%Atmosphere
  • 69%Cleanliness
  • 63%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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66%

our ensuite was very clean. Bed curtains good. Staff are young, could use some training. Is there security? 2 very cool homeless guys joined in the common area for the movie. but construction was ongoing in from the hostel, maybe security was there. shrug. 1 night, could've been worse


83%

The big rooms can be a little overcrowded (as expected) and it misses in luggage space (which makes the room's appearance a little messy) but there are good parts to them as well: all beds have power outlets plus the individual curtains for each bed help big time when you are off to bed.


71%

Good points: - all Staff were friendly and helpful. All of them!! - Bed linen was free - Security was good - Bed curtains were a good Bad points: - One plug socket in room - Toilets not and not available on every floor - no air con, too hot in rooms - no mention of deposit prior to visit - No water fountain - Tesco own brand bread for breakfast with diluted juice, no fresh juice


97%

Love this place! perfect for trips to London stayed twice now & wouldn't bother to stay anywhere else! Ideal location, can walk to British Museum!, shops, restaurants, etc... & a bit further is Covent Garden...only criticism is that new sofas are badly needed in the lounge as they have seen better days - so many people love to hang out & eat & socialise in there that you really need some heavy duty easy to clean sofas & chairs. Ensuite shower room was an excellent addition by the way!

  • 18th Aug 2015
  • Novice Nomad
  • Anonymous
  • England
  • Female, 41+
  • (1 review)


71%

well, as it was already said in the comments before- there are not enough sockets for charging your stuff, i was staying in a 10 bed dorm and there were only 2 sockets. by the way, as it is a UK type of sockets, you have to have or buy an adapter to be able to use it....the toilets/bathrooms are quite clean- only- the bathroom i was using had only one sink so sometimes there was a queue waiting to brush their teeth..as i was staying only 2 nights- the hostel was quite good value for the money.


83%

Nice hostel with a good atmosphere, staff were good but could have smiled more and said hi to you.

  • 15th Aug 2015
  • Novice Nomad
  • Anonymous
  • England
  • Male, 18-24
  • (1 review)


83%

Really enjoyed the location. As with getting a larger shared room, there were some noisy roommates over friday night, but it was a great experience nonetheless.


71%

This was a great, cheap hostel. The bunks had curtains so privacy was possible. It had everything you could want out of a place, it felt safe and ticked all the boxes, except the showers were a big let down, there was no hooks or shelves for soaps etc which wouldn't be a huge problem but the showers were on very short tap timers. Other than this great place with helpful staff and usable wifi.


77%

Pretty good hostel.. A lot of people, nice anda big common room Good breakfast One little issue to name is the lack of plenty hoy water un wc, specially yo take a shower... To me... A good overall experiencie. Thanks!


100%

The reception was lovely. So helpful and I was short on budget and they helped me out which made me feel good. Brand new bathroom Very clean at breakfast time the cleaners do a great job Best hostel I stayed in in London

  • 11th Aug 2015
  • Novice Nomad
  • Anonymous
  • England
  • Female, 25-30
  • (1 review)


97%

It was very good! The only problem is the wifi at nights because everybody is using it.

  • 11th Aug 2015
  • Novice Nomad
  • Anonymous
  • Chile
  • Female, 25-30
  • (1 review)


69%

I need an invoice

  • 11th Aug 2015
  • Novice Nomad
  • Anonymous
  • Spain
  • Female, 25-30
  • (1 review)


80%

Smart Russell Square was in an ideal location for nearby attractions and major train and tube stations. The rooms are really nice and clean. The bathrooms in the private rooms are tiny but clean. There is no elevator so if you have a lot of luggage, you have several stairs to climb if on the third floor. There is not a lot of choice for breakfast (toast and two types of cereal) but it works for a quick bite. The wifi is very spotty so I would not rely on it if trying to book tickets like I was.

  • 10th Aug 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)


77%

All in all, Smart Russell Square was a solid hostel. Good proximity to King's Cross and St Pancras stations. There is always a security guard looking after the front which is nice, and the common area was open and a good place to make new friends. The kitchen is a little small, and the rooms were pretty hot. But other than that, I had a very pleasant stay at this hostel.


77%

Need more hooks to hang things in the shower cubicles! Makes life so much easier


69%

Good location and decent price for a hostel in central London. Lots of things within walking distance. The rooms are very small and crowded, there's not much room to put your personal belongings. Lockers are 1.50 per day, which really seems excessive, especially considering we had some trouble getting them to work. Curtains on the beds are a good idea, good privacy. Staff was not always very friendly, but did help. All in all, a decent place to sleep between long days of exploring London.


86%

Super cheap considering you're in the middle of London. Not a tonne of space in the 18 bed dorm (duh), but otherwise very nice.

  • 6th Aug 2015
  • Novice Nomad
  • Anonymous
  • Scotland
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
Thank you for giving your time on writing your review. We are working on each floor and room in our hostel to meet our customers’ needs. Hope seeing you soon in our hostel.

100%

Good experience enjoyed our stay only down fall was the showers, hot water but sprayed everywhere and for short people like myself this means in the face. But can't be helped!


100%

Wonderful Staff, perfect location big communal area - hot powerful showers - free breakfast. Ive returned before and will definitely be back - WELL DONE, did i mention the staff area fantastic

Owner Comment (Hide)
Our team are all trained to give the best customer service to our customers and meet your needs. Hope to see you in our hostel once again.

66%

too noisy, there's construction nearby and people chatting outside when it's late(2am).

  • 4th Aug 2015
  • Novice Nomad
  • Anonymous
  • Taiwan
  • Female, 31-40
  • (1 review)

Owner Comment (Hide)
We proved free ear plugs to all our guests as the construction was on to improve the service we provide our valued guests. Hope to see you soon in our Smart Hostels sights.

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