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Smart Russell Square Hostel Reviews

71 Guilford Street, London, England

Reviews & Ratings Explained

72%

Rating
7905 Total Reviews
  • 71%Value For Money
  • 76%Security
  • 88%Location
  • 73%Staff
  • 65%Atmosphere
  • 68%Cleanliness
  • 65%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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71%

Good location- very close to Russell Square Station Helpful staff and very clean rooms and shower areas.

Owner Comment (Hide)
Hi! Thank you for rating us so highly. We are happy to hear that you had a nice stay :). We look forward to welcoming you again in our hostel. Best wishes, Smart Hostels Team

69%

Very good location. Overall it is a decent accommodation. However it could be improved if you would not have to pay to store your luggage and hire a locker. Also, the female shower could use more cleaning (too much hairs, disgusting).

  • 29th Dec 2015
  • Novice Nomad
  • Anonymous
  • Netherlands
  • All Female Group, 25-30
  • (1 review)

Owner Comment (Hide)
Hi! Thank you for your valuable feedback. We are happy to hear that you had an overall nice stay. Please note that our housekeeping staff work really hard in order to ensure that each room and toilet is clean. Also, our room prices are extremely low considering the central location of the hostel. Therefore in order to keep our prices low, we need to charge for extra services, like the use of the luggage storage and of the locker. We look forward to your next stay. Kind regards, Smart Hostels Team

63%

It was bad. I was expecting a hostel like the ones the Europe. You need to pay extra for a very small cabinet. Very small window in rooms, and it gets hard to breath when 4 people is in at the same time.

  • 28th Dec 2015
  • Novice Nomad
  • Anonymous
  • Turkey
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Thank you for taking the time to give us your feedback . We offer a variety of different room types at a low price considering the fact that our hostel is located in the center of London. Therefore in order to keep our prices low, we need to charge for extra services, like the use of the locker. :( Best regards, Smart Hostels Team

80%

Location was good. 18room... Hmm

Owner Comment (Hide)
Hello! Thank you for rating us so highly. We are happy to hear that you enjoyed your stay. We offer a variety of different dorms, which range from 18 beds to 2 beds. Therefore maybe you can choose a different type of room with less guests inside next time you choose our hostel. We hope to see you again soon. Kind regards, Smart Hostels Team

83%

Room was cleaned every day, we stayed in a girls dorm so that was great. Great location would stay here again and I would recommend here to stay for friends. but if u have a heavy bag you will have a work out on the stairs.

Owner Comment (Hide)
Hi! Thank you for giving us such a high rating. We are happy to hear that you had a nice stay. We are looking forward to welcoming you again in our hostel. Happy travels from Smart Hostels Team

100%

This hostel was very clean and well maintained, the staff were excellent and its location was lose to the underground, I hired a private room which was small but more than adequate for a two night stay. The breakfast was basic cereal and toast which I would have at home anyway.

  • 27th Dec 2015
  • Novice Nomad
  • Anonymous
  • England
  • Male, 41+
  • (1 review)

Owner Comment (Hide)
Hi! Thank you for rating us so highly. We are happy to hear that you enjoyed your stay. We hope to see you again soon in our hostels. Kind regards, Smart Hostels Team

80%

It was great time staying there and I met a lot of friends. It's a perfect location to anywhere. But the breakfast wasn't so good. I wish I could stay there longer.

Owner Comment (Hide)
Hello! Thank you for giving us such a high rating and amazing feedback. We are happy to hear that you had a nice stay. Please note that our breakfast menu offers a variety of food and drinks (cereals, bread, Nutella, coffee…) so that guests can choose the food or drink they prefer. We hope to see you again in our hostels. Best wishes from Smart Hostels Team

31%

The fridge was disgusting. There was no staff to organize it and many things was stolen from there. Even in the rooms, people were complaining about the lack of security. The bathrooms were awful. The showers are unworking. And everything is wet. The sinks are small and is impossible to wash faces ou brush teeth. My bedroom had no ventilation and was stink. Bad choice.

Owner Comment (Hide)
Hi! Thank you for your valuable feedback. We are sorry to hear that you didn’t have a nice stay in our hostel. Please note that there are CCTV cameras in the common area, kitchen and in the corridor of each floor and there is a security guy working each night, whose goal is to make our hostel safe. Also, we have a maintenance staff working each day. Therefore if something is broken or out of order, please inform the reception team and they will inform the maintenance staff. Furthermore in each room there is at least one window, which you can open if the room doesn’t smell nice. Finally regarding your feedback about the fridge being disgusting, please note that our housekeeper staff deep cleans the fridge twice a week. We hope you will have a better stay the next time you choose to stay at our hostel. Kind regards, Smart Hostels Team

49%

This hostel was pretty horrific. Showers were awful, bathrooms were unisex which is a bad idea when there are young women and middle aged creepy men staying in the same place... made us feel uncomfortable getting changed in there. Breakfast was free but I can see why - toast and cereal and instant coffee. Nothing special. Location was good and staff was good enough to change our room when we were stuck with a snorer. Beds were triple bunk beds, small and cramped and awful. Wouldn't go back.

Owner Comment (Hide)
Hi! Thank you for your valuable feedback. We are sorry to hear that your experience didn’t live up to your expectations. Please note that with the exception of the female dorm, all our rooms are mixed dorms, which means that you will have to share the private bathrooms inside the dorms with the other male or female guests. Also in our dorms there are only bunk beds, which are made according to the general average human height. Therefore they might not be fit a very tall person. We hope you will have a better experience the next time you choose our hostel. Kind regards, Smart Hostels Team

60%

It's a lot cheaper than most In London, meaning u make ur own bed. Easy to get to & a 30 second walk from the tube. Staff were difficult to engage with, but we're good with me checking out late. Keycard room entry and for locker. I couldn't believe I had to pay £1.50 per day for the locker! Plus, with a small implement, u could easily open the locker. I would rather use my padlock. Room was clean, showers were good. Would stay again. I know it's better than its sister hostel in Hyde park.

Owner Comment (Hide)
Hello! Thank you for taking the time to give us your valuable feedback about the hostel. Since our room prices are low considering the location of the hostel in the center of London, we need to charge for extra services, like the use of the locker. Also please note that our reception staff goal is to make sure that each guest gets an excellent customer service. We hope you will have a better stay the next time you choose to stay at our hostel. Happy travels from Smart Hostel Team

74%

The thing that I really fond missing was free (and safe!) lockers. You can have one for 1£/day, but I was able to open a "locked" one in my room by just pulling on it, therefore I did not take any. Otherwise the hostel is great, breakfast just average (but included!), and location just awesome: 10 min walking from the British Museum, my favorite place in London!

  • 18th Dec 2015
  • Novice Nomad
  • Anonymous
  • Italy
  • Mixed Group, 25-30
  • (1 review)

Owner Comment (Hide)
Hello! Thank you for your valuable feedback. We are happy to hear that you had an overall nice stay. Please note that we have the maintenance staff working each day in our hostel. Therefore the next time you find something broken, like in the case of the locker, please inform the reception staff and they will make sure that it will get fixed. We hope to see you again soon. Smart Hostels Team

74%

+ Decent location. Only a 15min walk from Kings Cross. Easy to find. Affordable and really convenient for those who are budget holidaying/staying. - Staff weren't overly approachable. There wasn't a feel of familiarity or happy-to-help which you typically get in hospitality. There are a few long term residents which might be why the fridges were really full and thus hard to find space to store own food. Only 2 electric sockets in the 15 bed dorm. ideal for the independent.

Owner Comment (Hide)
Hello and thank you for your valuable feedback! We are happy to hear that you had an overall good stay. Please note that our goal is to ensure that each guest gets an excellent customer service and our reception staff is highly trained in customer service. We're looking forward to welcome you again in our hostels, Smart Hostels Team

94%

great hostel: good location (district and proximity to tube station), clean enough, good management of space, great breakfast !!!

  • 11th Dec 2015
  • Novice Nomad
  • Anonymous
  • Italy
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Hello! Thank you for giving us such a high rating. We are happy to hear that you enjoyed your stay. We look forward to welcoming you again in our hostel. Best wishes from Smart Hostels Team

91%

The staff were very friendly, but the room was very hot and smelly of bo and smelly feet, but I could hear an air freshener every 30 mins but didn't work with 18 people in 1 room. But for overall price was fine.

Owner Comment (Hide)
Hello! Thank you for taking the time to give us your feedback. We are happy to hear that you had an overall good stay. Please note that there is at least one window in each room. Therefore guests can open it if the room doesn’t smell good. We hope to see you again very soon. Kind regards, Smart Hostels Team

46%

The staff was unhelpful as they were never at the desk. I would have to search for them around the facilities to check in, ask for a towel, and a locker which was really annoying. The rooms only have 2 outlets in them, which is ridiculous. breakfast is pretty simple but fine. Also there is no lift which kinda sucks if you have heavy luggage.

Owner Comment (Hide)
Hi! Thank you for taking the time to give us your feedback about the hostel. We are sorry to hear that you didn’t have a nice stay. Please note that there are two receptions working each day, which means that you will always find at least one receptionist at the front desk ready to help you. We hope you will have a better stay the next time you choose to stay at our hostel. Kind regards. Smart Hostels Team

100%

i really did enjoy my stay a t russell sqaure and i would like to go again thank trish

  • 7th Dec 2015
  • Novice Nomad
  • Anonymous
  • England
  • Female, 41+
  • (1 review)

Owner Comment (Hide)
Hi! Thank you for giving us such a high rating. We are happy to hear that you enjoyed your stay. We look forward to welcoming in our hostel again. Best wishes from Smart Hostels Team

49%

Honestly the worst hostel I've ever stayed in. The showers weren't exactly hot and the water turns off every 10 seconds. The dorm rooms were incredibly small. I was in a room around 5m x 2.5m and they had 18 beds in the dorm. The windows were not adequate and at night it was far too hot to sleep with that many people there. The rooms also smelt incredibly bad and there is no space at all. Do yourself a favour and don't stay there there are other hostels nearby with similar prices

  • 7th Dec 2015
  • Novice Nomad
  • Anonymous
  • Australia
  • Mixed Group, 18-24
  • (1 review)

Owner Comment (Hide)
Hello! Thank you for your valuable feedback. We are sorry to hear that your stay didn’t live up to your expectations. We understand that the room type you chose (18 bed mixed dorm) can seem overcrowded as there are many guests staying inside the room. Please note that you can choose between different types of dorms ranging from 18 beds to just 2 beds.There is a window in each room too. Therefore guests can open it if there is a bed smell. We hope you will have a better stay the next time you choose our hostel. Best regards, Smart Hostels Team

49%

Staff hardly spoke English whilst checking us in. Made several mistakes which I had to correct them on (failure to provide lines/towels for two which were prepaid, failure to provide bed cards, incorrect directions to room, insisted my card would not work on the credit card machine so took all my cash - finalised payment then asked for more cash for the 2nd room key deposit). Incompetence. Very below average service. Checked into Clink 78 Hostel down the road a few days later, perfection!

Owner Comment (Hide)
Hello! Thank you for your valuable feedback. We are sorry to hear that your experience didn’t live up to your expectations. Please note that our reception staff is highly trained in customer service. We hope you will have a better stay the next time you decide to stay at our hostel. Kind regards, Smart Hostels Team

66%

Great place to stay if you like being surrounded by rooms of stampeding drunks running up and down the hallway until about 2am in the weekends. Basically a party hostel, even though there were some other older pple there, the staff did nothing to enforce "please keep the noise down" rules. Uptight security at the front door staring you down. The whole place was boiling hot for some reason and showers were hard to access - required a walk thru the common area. I went straight back to Safestay.

Owner Comment (Hide)
Hello! Thank you for your valuable feedback about the hostel. We are sorry to hear that you didn’t enjoy your stay. Please note that there is a security guy working each night who is constantly checking that nobody makes a lot of noise. Thank you and kind regards from Smart Hostels Team

37%

There seems to be no airing in the dorms; it smells horribly bad, you can't breath in there. There's not even a little space for luggage. Just too many people per dorm.

Owner Comment (Hide)
Hi! Thank you for your valuable feedback about the hostel. We are sorry to hear that you didn’t have a good a stay. Please note that we have different types of dorms ranging from 18 beds to private rooms with only two or three beds. Therefore you can choose a room with less people the next time. Furthermore, in each room there is a window, which you can open in order to change the air. If there isn’t enough space for your big luggage in the room, you can leave it in our luggage storage room paying £2.00 per night. Thank you and kind regards, Smart Hostels Team

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