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Smart Russell Square Hostel Reviews

71 Guilford Street, London, England

Reviews & Ratings Explained

72%

Rating
7903 Total Reviews
  • 70%Value For Money
  • 76%Security
  • 88%Location
  • 73%Staff
  • 65%Atmosphere
  • 68%Cleanliness
  • 65%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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51%

Smart Russell square is clean and relatively safe to stay at. The staff at the desk are friendly and usually very helpful. They cleaning staff are quite rude and often dispose of your food for no reason. You have to pay £1.5 per night for a locker in your room. Which isn't so great. There are lots of old, weird men who live in this hostel full time. They can be quite creepy and hit on young women a lot.

  • 23rd Aug 2015
  • Novice Nomad
  • Anonymous
  • Australia
  • Female, 18-24
  • (1 review)


51%

The most irritating thing in this hostel are the button taps under shower. You have to push it every minute to have water flow. It was absolutely irritating especially when washing hair. I was actually so irritated I definitely made sure that I have used more water, than I would use normally. The rooms are definitely overcrowded and there is no space for luggage in them (you have to pay addit. to get access to lockers under the beds), so some people end up in sleeping with their lugg.


66%

our ensuite was very clean. Bed curtains good. Staff are young, could use some training. Is there security? 2 very cool homeless guys joined in the common area for the movie. but construction was ongoing in from the hostel, maybe security was there. shrug. 1 night, could've been worse


49%

Room 209 had almost zero ventilation and was extremely hot and humid. The room was probably unlawful it is current condition.

  • 20th Aug 2015
  • Novice Nomad
  • Anonymous
  • England
  • Male, 25-30
  • (1 review)


60%

Problems with the first room with it being super hot and no fan or cooling system. Then charged additional because all they had available was in a 9 bed dorm. Rooms do not have lockers available unless you pay for them. Staff were not really helpful at any level.


83%

The big rooms can be a little overcrowded (as expected) and it misses in luggage space (which makes the room's appearance a little messy) but there are good parts to them as well: all beds have power outlets plus the individual curtains for each bed help big time when you are off to bed.


71%

Good points: - all Staff were friendly and helpful. All of them!! - Bed linen was free - Security was good - Bed curtains were a good Bad points: - One plug socket in room - Toilets not and not available on every floor - no air con, too hot in rooms - no mention of deposit prior to visit - No water fountain - Tesco own brand bread for breakfast with diluted juice, no fresh juice


54%

A 10 pound bill got stolen from the counter by a cleaning lady when we wanted to pay the deposit. Fortunately the staff behind the counter didn't have us pay for the card. Very dirty hostel, breakfast served very shortly in the morning and the common room isn't cozy at all.

  • 18th Aug 2015
  • Novice Nomad
  • Anonymous
  • Netherlands
  • Mixed Group, 18-24
  • (1 review)


89%

Really enjoyed staying in this hostel normally I do be concerned about the cleanliness in hostels. I really enjoyed the hostel the cleanliness was excellent I got freshly washed ironed still warm sheets on arrival security lockers available at your bed for 1.50£ very handy! Only complaint no tea or coffee facility available in the hostel for the weary traveller!! only available at breakfast big disappointed as there is no easy accessible coffee shop close to hostel!

  • 18th Aug 2015
  • Novice Nomad
  • Anonymous
  • Ireland
  • Female, 25-30
  • (1 review)


97%

Love this place! perfect for trips to London stayed twice now & wouldn't bother to stay anywhere else! Ideal location, can walk to British Museum!, shops, restaurants, etc... & a bit further is Covent Garden...only criticism is that new sofas are badly needed in the lounge as they have seen better days - so many people love to hang out & eat & socialise in there that you really need some heavy duty easy to clean sofas & chairs. Ensuite shower room was an excellent addition by the way!


71%

well, as it was already said in the comments before- there are not enough sockets for charging your stuff, i was staying in a 10 bed dorm and there were only 2 sockets. by the way, as it is a UK type of sockets, you have to have or buy an adapter to be able to use it....the toilets/bathrooms are quite clean- only- the bathroom i was using had only one sink so sometimes there was a queue waiting to brush their teeth..as i was staying only 2 nights- the hostel was quite good value for the money.


63%

My locker was broken, despite broken promises from the staff that it would be fixed for two days. It was pretty loud, but there wasn't much of a communal space to meet others. Also, a girl I didn't know took my bed.


69%

Would prefer to have stayed more out of London. Very expensive for a very basic hostel. My 15 bed dorm was downstairs with minimal ventilation so very hot and damp feeling. Was happy with the cleanliness and facilities of the hostel and location in Russell square


83%

Nice hostel with a good atmosphere, staff were good but could have smiled more and said hi to you.

  • 15th Aug 2015
  • Novice Nomad
  • Anonymous
  • England
  • Male, 18-24
  • (1 review)


83%

Really enjoyed the location. As with getting a larger shared room, there were some noisy roommates over friday night, but it was a great experience nonetheless.


71%

This was a great, cheap hostel. The bunks had curtains so privacy was possible. It had everything you could want out of a place, it felt safe and ticked all the boxes, except the showers were a big let down, there was no hooks or shelves for soaps etc which wouldn't be a huge problem but the showers were on very short tap timers. Other than this great place with helpful staff and usable wifi.


77%

Pretty good hostel.. A lot of people, nice anda big common room Good breakfast One little issue to name is the lack of plenty hoy water un wc, specially yo take a shower... To me... A good overall experiencie. Thanks!


100%

The reception was lovely. So helpful and I was short on budget and they helped me out which made me feel good. Brand new bathroom Very clean at breakfast time the cleaners do a great job Best hostel I stayed in in London

  • 11th Aug 2015
  • Novice Nomad
  • Anonymous
  • England
  • Female, 25-30
  • (1 review)


97%

It was very good! The only problem is the wifi at nights because everybody is using it.

  • 11th Aug 2015
  • Novice Nomad
  • Anonymous
  • Chile
  • Female, 25-30
  • (1 review)


69%

I need an invoice


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