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Smart Russell Square Hostel Reviews

71 Guilford Street, London, England

Reviews & Ratings Explained

72%

Rating
7903 Total Reviews
  • 70%Value For Money
  • 76%Security
  • 88%Location
  • 73%Staff
  • 65%Atmosphere
  • 68%Cleanliness
  • 65%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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80%

The towels are a bit expensive (£5) but the staff are very good.

  • 30th Jan 2016
  • Novice Nomad
  • Anonymous
  • England
  • Male, 25-30
  • (1 review)


60%

Auberge bien située, bien sécurisée, petit déjeuner inclus, WIFI... Voilà pour les points positifs. Néanmoins, le personnel est vraiment désagréable au possible, la propreté laisse VRAIMENT à désirer notamment dans les sanitaires. Une seule prise pour une chambre de 6 personnes minuscule (deux lits superposés et un passage d'à peine 1m où on a du entasser les 6 valises...). Je n'y retournerai pas mais je recommande pour les voyageurs à petit budget qui ne sont vraiment que de passage.


100%

Second stay and this hostel is soooo well run and the management and staff are excellent.


80%

Stayed here for 3 nights, was perfect for my needs! Not many complaints apart from staff not overly friendly and dorms a little too crowded. Nice common area with sofas and great location next to British museum and Covent Garden. It lacked a fun hostel atmosphere but maybe it's just not that kind of place :)

  • 26th Jan 2016
  • Novice Nomad
  • Anonymous
  • England
  • Female, 18-24
  • (1 review)


71%

Showers were not very clean a used sanitary towel was found in a shower cubicle Room could do with better ventilation it was too hot and the air freshener could be turner on more frequently the room smelled of sweaty feet.

  • 26th Jan 2016
  • Novice Nomad
  • Anonymous
  • England
  • Male, 25-30
  • (1 review)


100%

I am 70+ and needed to stay in London for a week on my own. The hostel was fantastic, I met the most fabulous young people from all over the world. The staff were totally helpful and I got to do all that I had to attend. My business was various and this hostel was such fun and a glorious change from the dailly grind. Russell Square is so central and then straight to the airport at Heathrow by Piccadilly tube line.


46%

Dirty rooms and bathrooms, no ventilation in the rooms. Poor breakfast. And the atmosphere is not nice also, not many backpackers and a lot of elderly people.


60%

Day staff were exceptionally unfriendly, night staff were great, very limited breakfast options in the morning, stains on the linen.


54%

If it were possible for this hostel to make their policies less convenient, I'm sure they would. My room was filthy upon arrival (& smelled funky for my whole visit), the locker rental procedures require multiple trips (up 3-floor walk-up) to secure a locker, the building is kept unlocked w/ minimal security & my fellow guests were partying into the night in their rooms - not in the common space. (Not surprising, as the common space is far from inviting.) Location good, all else needs attention.


86%

Great location good facilities, love the curtains for each bed for a bit of privacy even in dorms. Bit frustrating that a dorm of 10 had to share two power sockets for charging phones etc. But other than this it was a good stay.


49%

Les lits sont minuscules. Bien placé. Mais pas très propre


80%

The water of the bath was cold and the kitchen closes in a inappropriate time (9:15 pm).


89%

La estada fue muy bien. Heche en falta el enchufe y una lucecita en la cama. Las cortinas lo mejor de la habitacion. El comedor es grande y se esta muy bien. El desayuna normal.


66%

En la habitación hay sólo un enchufe, tienes que pagar por día para cerrar el cajon y dejar tus pertenencias. El desayuno sólo hasta las 9 y también pagas 2£ porpor dejar tu maleta después del check out. Un sólo lavatorio en los baños y uno en la habitacion.


71%

stayed 1 night,staff ok,give it 8/10 for everything! would stay again.


57%

Une véritable usine. Aucune âme, propreté des sanitaires qui laisse a désirer. Seul membre de l'accueil souriant et sympathique pour les autres on dirait qui sont au bout de leur vie. Franchement déçu. Trop de monde!!


20%

Un seul mot : catastrophique

  • 11th Jan 2016
  • Novice Nomad
  • Anonymous
  • France
  • Male, 25-30
  • (1 review)


31%

1. Staff needs to be friendlier. The blond girl at the reception desk looks as if she couldn't be bothered talking to people. 2. Charging people 2 pounds for luggage storage is quite a cheap thing to do. 3. Add covers for the top bunk. I slept on a top bunk and I couldn't sleep since I was literally sleeping right under the lights and next to the toilet lights. 4. Improve ventilation. the room was stifling hot. There was only one fan in a tiny room with 18 people.


66%

Premesso che è stata la prima volta in un ostello, non pensavo di trovare un ambiente del genere... mi limito a dire poche cose, molte sono state già espresse: posizione ottima per la zona centrale di Londra. Se scegliete le camerate fatelo a vostro assoluto rischio e pericolo! Le docce sono situate dall'altra parte dell'edificio... quel che è certo, è che hanno investito più soldi nelle docce che nel resto!!!

  • 8th Jan 2016
  • Novice Nomad
  • Anonymous
  • Italy
  • All Male Group, 25-30
  • (1 review)


77%

my 2nd time staying at this hostel.8 bed mixed room is quiet,the ensuite toilet+shower is good. needs more power outlets for all the guests/or get 5 plug gangways


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