Smart Russell Square Reviews

Place is fine. Great location. Staff aren't too knowledgeable or helpful. I asked where I could get theatre tickets and they said just explore the city centre. I later saw a sign saying the hostel sells them. There was a minor issue with my room they didn't address as well. But still clean, good facilities. Bit quiet, not a chatty or fun atmosphere.

Good: Excellent location Clean Well staffed with good service Free wifi on ground floor Bad: Expensive (but its london) Thin walls, can hear everything along corridors and other rooms Crowded with young travellers, like a fish market Shower facilities in basement (I stayed on third floor) Hostel facilities

You definitely get what you pay for with this hostel. It's in a nice spot, right by the Russell Square Tube station and the British Museum, but the facilities are a little lacking. The building lists to one side, and the showers are in the basement (and to find them you have to work your way through a maze of doors and hallways). I'd recommend it for a one night stopover, but not for an extended stay.

This place had horrible customer service from beginning to end. Our room was located in the basement next to the bathroom which stunk the whole stay. When we arrived they only had one bed available, even though we reserved two. So, they have us some random guys who woke us up in the middle of the night. Very disappointed with my stay here.

I would have appreciated being notified in advance that there was a £10 cash deposit when I checked in and that debit cards payments had an additional service fee because it was an inconvenience finding this out upon arrival.

Worst hostel I've ever been to. Triple bunks in the dorms, so high they're scary to climb. No plugs anywhere; you must fight for one of the few that exists with the hundreds of other guests, most of which are children on camp. Wifi doesn't work. Showers are awful, pressure so strong you must shower with your eyes closed, and pipes on the ceiling drip as well. Worst are the staff, who are so rude and unhelpful. When I checked out he threw my deposit at me and walked off without even a goodbye.

Triple decker bunks. Bit small beds. The showers

The place was ok...very basic..and in need of a bit of a facelift inside..... At busy times the queue at the main desk was very long....and the service was not prompt!!.and the staff spoke broken English which did not help!! I couldnt find room 105....and eventually had to ask one of the cleaning staff,who was very helpful!! As i have said..the room was very basic...in need of a lick of paint..and new curtains on the beds!!.i was also concerned as to when the last time the duvet was cleaned!

Rooms were dirty on arrival had to walk four floors to get to the showers, I have stayed in many hostels in my time travelling through USA, Asia, Australia and NZ I found this hostel to be one of the worst I have stayed in!

Well, security was good, and location fantastic. The staff at reception was mostly nice, but security and evening staff grumpy. A smile hard to come by. When it comes to atmosphere, cracks it the walls, very very worn IKEA sofas, really bad breakfast with Jam in squeezy bottles on toast. Cleaning of the toilett area, well pee on the seat, and/or floors not uncommon, the pillow was absolutely blackened with sweat from previous customers and the rooms were very warm. facillities a tad unsanitary

Still the best hostel in London. Great hostel for partying and meeting people. Lacks character but its a big hostel with comfortable beds - plenty of showers and very good price s. Stayed in several London hostels and this one comes out tops every times.

the hostel should make leaving the luggages after check out a free service. although the hostel bed rates are cheap, but u need to pay for use of lockers and for leaving luggages after check out. not enough powerpoints in the dorms too. the location of the hostel is really good though. there are no lights for individual beds.

They have only one problem: internet does not work.

A nice place as in quality/price ratio. Central position, next to the underground, friendly atmophere, enough comfort for a non-demanding traveller. Nice moment the breakfast in common. Just one critics: beds are a little too short. Then, maybe a less slow internet connection and some borrowable plug adaptors would help...

don't go shower!!! it's terrible

Good hostel, very close to the city centre. Easy to find and with helpfull staff. Tall people might have a problem with short beds. During our stay, it was a bit overcrowded and therefore there was also a problem with wifi connection. However, I can definitelly recommend this hostel for short stay.

It was was cheap and in a great location right next to a central tube station. The staff were helpful and I had a good nights sleep. It is a trek to the shower, down lots of stairs, but that is only a niggle.

The hostel is centrally located, clean and pretty tidy for the money. However, I spent an absolutely terrible night there after 3 people were allowed into my 4 bed dorm - they had no luggage and had clearly just come in off the street at 4am. Thirty minutes later, the police were hammering on the door as one of them had been reported a missing person. Once the police had left, they were snorting cocaine off the handbasin next to my bed. I realise that the hostel cannot entirely be blamed for t

The receptionist (girl) was obviously unhappy with us checking in and unwilling to try to resolve our reservation issues. Thankfully another guy stepped in and sorted out everything.

Better cleanliness concerning the toilets should definitely be considered! Also separated toilets would be a better option