Smart Russell Square Reviews

Great hostel for the money but the internet keeps on crashing.....really annoying.

The directions on hostelworld.com are incorrect. Walking around the streets at midnight with incorrect instructions was not fun.

Never seen an hostel like this before... Expensive, my room was all the time cold, we heard all the rooms around us ...etc... And at the reception ... When I say Hello, I'm waiting an answer or at least raise your eyes !

The staff were friendly and helpful. Security was great and the location made everything very accessible. However the bathrooms are difficult to get too and there is no privacy whilst showering. Also misinformed on the website about payments methods, credit cards are only accepted if you pay for an extra person which was inconvenient upon arrival as we did not have cash.

Was a bit stuffy at night even with the window open.

Breakfast could do with beinbg improved. Not everyone likes jam and bread for Breakfast, which is all they offer.

I was satisfied with the service I got from the hostel. The stuff were very nice and served me effectively. The only thing was that a bunch of youngsters were making noises, banging around and singing loudly somewhere on my floor at 5 am on a Monday morning and there were some other noises (banging) from other floors. I would recommend the hostel be stricter with the rules of keeping quiet as much as possible during the night. Otherwise, I would and will recommend the hostel to my friends.

Staff are rude. The hostel it's not very clean, specially de showers which by the way are in the basement. The atmosphere is quite depressing. I stayed there for 10 days and I wouldn't go again. Though the only good thing is the location

Didn't enjoy my stay. Rooms too small. Couldn't even get dressed in them. Walls paper thin. Could hear everything. Beds shook every time someone moved in there bed. Also when people ran up and down the stairs or in the corridors the beds shook. No privacy in the showers/toilets. Couldn't change shower temperature. Showers on extremely short timer. Couldn't find staff to approach about problems. Common areas crowded. No where to sit. Internet slow and it didn't always work.

I really enjoyed my stay. The hostel was very clean which is a big thing with me, the kitchen was spotless. The common room is warm and well lit. The beds are comfy and once you draw your curtains on the bottom bunk it is restfully dark. Although my first room was facing the street it was still quiet. My second room was next to the stairwell and was very noisy but still pleasant as I can sleep through anything1 I felt very safe as the security guard was evident all the time.

Unfriendly and rude staff. Ideal location near the British Museum but with a very very noisy surrounding. Rooms allocated facing the street are a nightmare. For people who wish to use the bathroom, you have to pass 13 doors and spend 5 minutes in finding to right way, which is a challenge even to some architectural students. Air in the house is the same like in a tube which runs since1863 and never open the window nor the door. The only good memory you can have is the roommates you have.

The Hostel is very old, the kitchen has no oven enough and the staff guys are not so friendly...

This is the worst hostel I have ever lived. poor condition, you can't believe I have to walk a loooooooong way to bathroom. the most annoying thing is that the staffs were really useless. they spoke broken English which I couldn't understand. they even charged me more money than the amount indicated on website. sometimes I think they have racism opinion! Totally, this is a horrible place you should go. leave it!

the hostel room was full of mice !!

When we arrived, less than a half hour later four people reported having items stolen and the police were called. The staff was not helpful and could not answer questions effectively. The bathrooms and showers were dirty and cramped with nowhere to change.

nice and friendly staff pleasant accommodations everywhere clean and tidy a short walk from Oxford Street good availability I recommend it :-)

Cheap hostel with good staff.

Good staff...Thank you

Had a good time at this hostel. I would stay there again. Close to a train station on a good line that made it easy to get into the city.

very nice hostel, staf little rude, but environment is great