Smart Russell Square Reviews

I found this property with very less comfort. Staffs were rude with no welcoming attitude. I was told to pay £20 in advance as a security and charged me for service to receive money from card. Disgusting. Too many residents with no place to sit. Beds were small and room were not cleaned. I had two beds on third floor and had to come to basement to have shower. I made a mistake to book this hostel. I am disappointed with my experiences at this place. I won’t recommend anyone with family to stay.

Nice hostel if you wish center location. Not a cool place but you can meet lot of people in its great lounge.

Nice centrally located hostel. The staff was very helpful, rooms were clean and the kitchen is really a fine place where you can rest a bit and watch TV. Disadvantages: you have to pay for locker (more then pound a day) what is ridiculous, the water policy and showers in the basement and lack of electric sockets in the room.

the hostel location is great and the beds are what you would expect from a hostel. quite comfortable. however the shower water was quite cold. i checked few others showers on the 3 days i was there and all of them had rather cold water.

nothing else

I didn't like the showers.

showers tepid at best and needed to be re-activated every 20 seconds or so computer internet was not able to be upgraded apparently to more updated verions of pdf viewer or flash player, so looking up train/airport schedules or show listings was problematic only one plug for phones/devices per 8 bunk room

Worst nights sleep ever! Not worth paying because I didn't sleep a wink! People running up

The only downside was the non-responsiveness of most of the other hostel users. I am comparing it with YHA which I use from time to time, where there is an evident readiness to greet and converse. Young foreign travellers seem not to expect an old fellow like me to notice them. (I do smile a lot!)

Smart Russell Square is a friendly hostel, i had a great stay there - a few down sides to it - the showers being downstairs and one plug socket in the room, however there are sinks in the rooms and a simple plug extension lead next time.

Good location, but very old building, no so nice place and not good facilities! Maybe it is very clean, but the atmosphere makes it feel like dirty and uncomfortable!

The staff was not very friendly nor very helpful. The room, that was in the basement, was way too hot. The atmosphere was not. Nice the breakfast was not. Any good either. But admittedly is was very cheap.

Will use this hotel again

For the location I thought the hostel was in character and looks, a little cheap. It seemed that they just packed as many people in a small place. It made for an uncomfortable atmospher. I really did not like that the bunk beds were three high, that you had to pay for lockers, and that the Internet did not reach the rooms. I was relieved to leave, just because these factors made me, personally uncomfortable.

The beds aren't the best if you're on the taller side. I'm just over 6 feet tall, which was too long for the enclosed space. The nine-bed room could've done with more than two powerpoints, and the staff were a little churlish, but it did the job in general.

The Ortega's hiding place had more room as the beds there.

Thank you for the great moment.

If you have ever slept in a shared train sleeping compartment you will know what your gonna get!!

There was no option to pay the booking balance with a credit card. I had to pay with cash I had brought for trip also there should be an option to pay the security deposit on card as most of our spending money was gone after checking in.

It isn't a continental breakfast, just cornflakes and toast. I knew that the bathrooms were in the basement, but this isn't practical and its like a high school changing room. The second night the heaters on the 3rd floor were on full blast and everyone was cooking. We asked them to turn it down but they had to wait until the manager came in the next day. We ditchEd our last night and upgraded to a hotel.