Smart Russell Square Reviews

uthe location is good. the bedrooms are abysmal. I am 5ft 10 and could not stretch out in the bed. If you are taller than me do not stay there cause you will not be comfortable. bonus is they have free wifi. iv stayed in worse places...you can get better value for money..

Very nice hostel with an excellent location. I would stay there again and for sure I recommend it.

The attention of the staff was very bad, they are not corteus at all. They charge you if you pay by credit card (it is tourism! tourists always use credit card!!) and they were not able to borrow me a pen to write an address in a paper. The bedrooms were too crowded, with no space for lugagge, in the basement with almost no light. Definitively it has a very bad cost/benefit relation.

My second stay at this hostel which has friendly staff, comfortable beds, a good atmosphere and is conveniently located. It is just a pity that the prices leading up to new years eve were nearly triple the usual amount.

I have been in different hostels, even in London and I don't think the staff was very helpful or kind. In this hostel they charge you for things than in others are free like to put your luggage in the luggage room. To go to the shower is an adventure, down, down stairs. The good things about the hostel are: the location, the heating is on and the beds are ok.

It is very crowded and the staff isn't very friendly. When we entered the rooms we had a little shock, but we got used to it. It's cool that it is very central and there are some shops, pubs and restaurants in the near. It is also quite cheap, but not so comfortable...

bed is 3 floor,,,,, and 1 floor is so smelly about feet smell,,,,,

great location.. couldn't ask for more. Not fun place to be alone but if you go w/ friens or meet people its fine. about half the staff is nice and helpful the other half was very rude and disrespectful. Internet spotty and quite annoying. Showers in the basement very annoying and the water only ran for about 10 sec. at a time. You also had to be the only person in the row to get hot water. Everything was pretty clean however and if your a normal hostel goer its good. 1 laptop stolen; buy locker

When I pay to Credir card, the reception guy told that I have to pay 5% more fee but, you guys never pre-notify about Credit card 5% fee what happen? also can not use internet in the room,just can use reception hall 1st floor but also did not pre-notify about ths fact Please pre-notify all of the fact

Overall, I had a good experience with Russell Square. They were moderately priced (it was still pricey for a hostel, as I was there during New Years. The internet was AWFUL. I was definitely in London to see the city and not sit around on my laptop, but Skype was my only way to call home, and I needed the internet to look up places to go, and I was frustrated every 15 minutes when the internet stopped working. I ended up spending a lot of time and money at the local Starbucks.

All the best!

The staff should be better informed on information regarding the city.

Pros: For a budget hostel this place is pretty good, especially the location. Basic breakfast is included: toast, cereal and hot drink. Cons: However, bed design means that anyone over 6 foot tall will be unable to stretch out.

There was only one bathroom on the basement which made it very inconvenience to take a shower. The guy at the reception is impolite but he thought himself to be humor.The guard make me feel safe because he asked me to show the key card to enter the hostel after 9pm.

I wasn't really happy sharing a room with three guys and the beds were way to short for my length.

The showers are in the bsement, they are very hot. My skin was very red afterwords. Breakfast is by far the worst I ever had in a Hostel, just conflakes and toast with jam.

I wouldn't say the staff were rude but they weren't friendly at all, and didn't seem very open to offering help. I stayed in a 10 bed dorm which was totally tiny and not very clean, but it was very cheap. Was expecting it to be a cheap, simple place to stay for one night, but it was impossible to get a good night's sleep. Worth shelling out a bit more to get a room that isn't a dive, I regret going to this hostel and wouldn't recommend it to anyone.

Receptionist is very rude. Pathetic service with arrogant attitude. Otherwise, my experience would be great.

the location is good.

This hostel was pretty average. The rooms/bathrooms are clean enough. The showers are locker room style (with divisions) in the basement. This is a good place if you're looking for a hostel just to sleep at. Other than that, I didn't feel that it had much to offer. Overall decent value for the amount you pay.