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Smart Russell Square Reviews

71 Guilford Street, London, England

Reviews & Ratings Explained

71%

Rating
6416 Total Reviews
  • 69%Value For Money
  • 78%Security
  • 90%Location
  • 71%Staff
  • 65%Atmosphere
  • 65%Cleanliness
  • 62%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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31%

In the case when we book for a week (from Mon to Fri), on Mon we are not allowed to shorten the stay on Fri even it is 4 days before Fri, as it is said that "this is a single booking".

Owner Comment (Hide)
Obrigado por seu comentário. Temos diferentes tipos de dormitórios para atender a diferentes tipos de viajantes, dependendo do seu orçamento. Oferecemos um alojamento barato e competitivo em muito boa localização. Estamos muito triste se você tem a impressão de que a nossa equipe é rude podemos assegurar-lhe que não temos nenhuma intenção de brincadeiras nossos hóspedes. SRS Staff

66%

Staff were perfunctory and efficient with booking in and out but not what I would call friendly. Insufficient powerpoints in bathroom facilities, so I was woken up by a girl using her hairdryer in the corrodor at 7:00 in the morning because that's where she could find one. I never quite figured out where the showers were (yes, signs everywhere saying they were in the basement, but how to get to the basement?). However it was cheap and provided a bed for the night which was all I was after.

  • 19th Oct 2013
  • Novice Nomad
  • Anonymous
  • Australia
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Thank you for your feedback. We are sorry you got the impression our staff is not friendly. Our hostel is really big and we do our best to provide a great service to all our guests. We take guests feedback very seriously to improve our services. SRS Staff

40%

Dont ever go here. The staff were so rude and the rooms, kitchen and bathroom were very dirty. One night here was one too many...

Owner Comment (Hide)
Thank you for your feedback. We are really sorry you got the wrong impression about our staff. Our housekeeping staff start as early as 06:30 and finish at 23:00. We do regular check every one hour during these times to maintain good cleaning quality. However, if any cleaning issues get reported to receptionists by guests, it will be dealt with promptly. SRS Team

66%

You get what you pay for.

  • 19th Oct 2013
  • Novice Nomad
  • Anonymous
  • England
  • Male, 18-24
  • (1 review)


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