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Smart Russell Square Reviews

71 Guilford Street, London, England

Reviews & Ratings Explained

71%Overall Rating

From 443 ratings
  • 63%Character
  • 75%Security
  • 89%Location
  • 71%Staff
  • 64%Atmosphere
  • 66%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
  • Show Translated Reviews In A Specific Language
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50%

The chairs in the common room were broken, the sofas had lost their springs - they were hanging on the floor. Tables in the common room were broken and likely to collapse at any point There is asbestos in the building. Great if you're interested in dying a painful death. There was little in the way of information about any nearby facilities like pubs, shops and restaurants. The staff were either not interested or too busy to answer any questions. The showers were filthy and the water was cold.

  • Novice Nomad
  • 31 Dec 2012
  • Anonymous
  • England
  • Male, 31-40
  • (1 review)


70%

I was stay on New year's eve and the price was insanely expensive it was about 45 pounds for a day. If is not New year's eve my evaluation could be more higher, though generally the hostel is okay.

  • Novice Nomad
  • 31 Dec 2012
  • Anonymous
  • South Korea
  • Male, 18-24
  • (1 review)


97%

I thought the hostel was great in every respect, except for the showers. It is very difficult and uncomfortable to find the showers. Change the signs on the door to make the showers easier to find and easier to leave. Sometimes, there were signs on only one side of the door, so it was difficult to retrace your steps back.

  • Novice Nomad
  • 31 Dec 2012
  • Anonymous
  • USA
  • Female, 25-30
  • (1 review)


63%

very good location , but for you take a shower you must go downstair is not comfortable , also beds are trible and they charge lockers and luggage room ,breakfast is not good

  • Avid Traveller
  • 30 Dec 2012
  • Anonymous
  • Greece
  • Male, 31-40
  • (10 reviews)

Owner Comment (Show)
Hi Thank you for your review, We have placed the showers together at one place for two main reasons, the first reason is to save energy by having one big boiler for these showers instead of small boilers on every floor. The second main reason is to ensure that there will always be a shower available for our guests to use unlike other hostels where guests have to walk around the hostel from one floor to another trying to find an empty shower. However, in the near future we are adding shower to some rooms to make them en-suite room. Regards, SRS Team

30%

I had the worst time of my live in that hostel! I didn't think people were treated like that in this day and age! 6 people in a room hardly big enough for an ant!


30%

This is by far the most disgusting hostel I've ever stayed at in my entire life. The staff were completely RUDE and unhelpful. Breakfast was a very limit time and when we went down 15 minutes after breakfast had started there was no food left (this happened for 3 straight days). The shower was 2 floors down and no hot water. Three times I went to the bathroom and the wall was covered in puke. Went to take a shower and two people were... copulating in the woman's bathroom. VERY expensive.

  • Novice Nomad
  • 30 Dec 2012
  • Anonymous
  • USA
  • Female, 18-24
  • (3 reviews)


73%

Very social hostel. We went down to the common areas and quickly made friends with other travelers. They had snack and soda machines. Breakfast was basic, with cereal, whole milk, and toast with butter. There was no water or juice provided, only tea. I found multiple stains on my duvet cover, and the bunk beds were all crammed together. it was also a pain to make the bed with the sheets given, then remove them in the morning.

  • Novice Nomad
  • 29 Dec 2012
  • Anonymous
  • USA
  • Female, 18-24
  • (6 reviews)

Owner Comment (Show)
Thank you for review. Our housekeeping/cleaning times between 06:30 am- 23:00. Beside of our hourly check, we rely on guests to report any cleaning issues where we will get it resolved promptly.

83%

Room #16 is waaaay too hot. It wasn't warm, it was uncomfortably hot. The microwave on the left also doesn't work.

  • Novice Nomad
  • 29 Dec 2012
  • Anonymous
  • USA
  • Male, 18-24
  • (1 review)

Owner Comment (Show)
Thank you for your review. We have two microwaves in the Kitchen. The Faulty ones get replaced straight away. In regards to the room being so hot, we have passed this review to our maintenance department to resolve it.

43%

Some curt and rude staff, above all which makes all the difference. Very crowded and small rooms with prison cell-like stacked bunks.

  • Novice Nomad
  • 27 Dec 2012
  • Anonymous
  • England
  • Male, 41+
  • (7 reviews)

Owner Comment (Show)
Thank you for your feedback. We try our best to treat every feedback individually to understand the problem and resolve it promptly. Could you please email the hostel manager to explain your complaint about the staff. We have different types of dormitories to suit different types of travellers depending on their budget. We offer a cheap and competitive accommodation at very good location.

47%

This hostel is the most special one I've ever seen. It seems that we had entered into Autzwits(a concentrated camp in Poland). If you like meeting different people, it's a good place for you because your neighbors age 8-80. If you like natural environment, you definitely should pick this hostel because the bathroom makes you feel that you are now in a beach. Come here and experience something really 'special'!

  • Novice Nomad
  • 26 Dec 2012
  • Anonymous
  • Hong Kong
  • Female, 18-24
  • (5 reviews)

Owner Comment (Show)
Thank you for your feedback. Our hostel is so popular that lots of people of different ages come and stay with us. We do have day and evening activities for our guests who look for fun, such is pool tournament, board games as well as evening/day tours and Pubs crawls.

60%

hi there, it was my first experience in a hostel and i have to tell you it was a good surprise. i liked the curtain in the bed, it makes more comfortable "homey" boys and girls together.. great:) but the security and the stuff were really unfriendly!!!, not even a smile or say a good morning, hello. also the booking system and the reception system are bad they do not mach each other. thanks a lot Attila

  • Novice Nomad
  • 26 Dec 2012
  • Anonymous
  • Hungary
  • Male, 25-30
  • (1 review)

Owner Comment (Show)
Thank you for your feedback. We try our best to treat every feedback individually to understand the problem and resolve it promptly. Could you please email the hostel manager to explain your complaint about the staff.

50%

Cheaper than most hostels. But the facilities (the shower for example) was quite poor. If you are looking for a place to stay for just one night to sleep then it might worth the money. But if you have actual plans the next day then it is more recommendable to spend more money and find a better place.

  • Novice Nomad
  • 26 Dec 2012
  • Anonymous
  • South Korea
  • Female, 18-24
  • (7 reviews)


43%

every facilities in this hostel was the worst! especially the shower room and the toilet. it might be more poor than whatever you're thinking. even under 10pounds price was not worth it at all. i never ever won't go there again. so if there's someone who are considering whether go or not, i totally recommend to go somewhere else

  • Novice Nomad
  • 24 Dec 2012
  • Anonymous
  • South Korea
  • Female, 18-24
  • (1 review)

Owner Comment (Show)
Thank you for review, could you please advise us on what way you did not like our hostel so we can improve our services.

43%

This was the worst hostel I stayed at in 4 months of traveling! The room was in a basement and very cramped with no space to store luggage. Worst of all, there were many thefts in the hostel (from a camera to money). And it definitely was not safe to store food in the kitchen... Someone used my entire bottle of olive oil and a big of pasta even though they were clearly labelled with my name. Overall, dingy facilities and sketchy guests. Only redeeming aspect was the decent location.

  • Novice Nomad
  • 24 Dec 2012
  • Anonymous
  • USA
  • All Female Group, 18-24
  • (9 reviews)

Owner Comment (Show)
Thank you for your feedback. We are so sorry to hear about your bad experience and we will look into CCTV and any incident reports filled on the days of your stay with us. We do provide security lockers inside the rooms and we do have security staff patrolling around the clock inside the hostel.

70%

Generally good. Liked the little pod-like-cells that you sleep in. Gives privacey and blocks out sun/light (though at 5'6'' I seemed to be touching the end, so tallies may not be as comfortable). The only issue is that it is quite hard to find as there is no indication from the outside that it was a hostel- no signs, or anything. This seemed a problem for many. So be vigilant.

  • Novice Nomad
  • 21 Dec 2012
  • Anonymous
  • England
  • Female, 25-30
  • (3 reviews)

Owner Comment (Show)
Thank you for your review and rating the hostel so high. Very soon, we going to start building state of the art entrance to the hostel with big signs.

77%

It's a good hostel for me. Two blocks from the underground, hot showers (no queues), refrigerator, microwave, stove, lockers (payed) and nice staffs. I don't need more than this to be happy in London.

  • Novice Nomad
  • 21 Dec 2012
  • Anonymous
  • Brazil
  • Female, 18-24
  • (2 reviews)

Owner Comment (Show)
Thank you for your review and rating the hostel so high. Now you can follow our latest news and offers on face book.

70%

good location for the money, easy access to the tube and within walking distance of covent garden and most other things. pretty good facilities, however the bunk beds get stacked pretty high which is kinda unnerving. but overall its a good hostel for the money and location. they also have free breakfast- cornflakes and toast

  • Novice Nomad
  • 21 Dec 2012
  • HCUnderwood91787
  • USA
  • Female, 18-24
  • (5 reviews)


83%

Rooms are 3 beds bunk! I was in room 15, near window, and there are 2 bed bunk in another place you are to close to lights and ceiling where are pipes with hot water so there was very hot without fresh air. Some hostels have lamps for reading what is perfect because if you turn off lights somebody will turn on and leave room! Kitchen is very good with everything you need except glasses! Wifi perfect! Common room very big! Camden town is on 35 min walk or 10 min with bus! Shops, tube very close!

  • Novice Nomad
  • 21 Dec 2012
  • Anonymous
  • Croatia
  • Male, 25-30
  • (4 reviews)


67%

Fine for the price

  • Globetrotter
  • 18 Dec 2012
  • Anonymous
  • England
  • Female, 25-30
  • (74 reviews)

Owner Comment (Show)
Thank you for your review and rating the hostel so high. Now you can follow our latest news and offers on face book.

43%

The place is small, trashy and lacking in accommodations. Only stay here if you want a place to sleep but can stay away during the day. Luckily it's near a tube station.

  • Novice Nomad
  • 17 Dec 2012
  • Anonymous
  • USA
  • Male, 18-24
  • (2 reviews)

Owner Comment (Show)
Thank you for your review. We have different types of dormitories to suit different types of travelers depending on their budget. We offer a cheap and competitive accommodation at very good location

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