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Smart Russell Square Reviews

71 Guilford Street, London, England

Reviews & Ratings Explained

71%

Rating
7118 Total Reviews
  • 69%Value For Money
  • 73%Security
  • 88%Location
  • 73%Staff
  • 64%Atmosphere
  • 68%Cleanliness
  • 60%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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100%

GREAT STAFF

  • 27th Mar 2015
  • Novice Nomad
  • Anonymous
  • France
  • Mixed Group, 25-30
  • (1 review)


100%

One word that can be said. AMAZING HOSTEL AND LOVED THE THIRD FLOOR ROOMS

  • 27th Mar 2015
  • Novice Nomad
  • Anonymous
  • France
  • Female, 18-24
  • (1 review)


100%

Loved my stay at the hostel. Three little points i would like to say: 1) Amazing staff in all shifts 2) loved the the atmophere 3) Big thanks and all the credit on the managers help and hard work.

  • 27th Mar 2015
  • Novice Nomad
  • Anonymous
  • England
  • Male, 25-30
  • (1 review)


63%

showers were dirty, didn't feel safe at night

  • 27th Mar 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 18-24
  • (1 review)


69%

Showers need some kind of upgrade... maybe better options where to keep your clothes while taking shower..

  • 27th Mar 2015
  • Novice Nomad
  • Anonymous
  • Finland
  • All Male Group, 25-30
  • (1 review)


57%

Os quarto era muito quente, nao havia tomada eletrica para todos os hospedes, teve pessoas q não conseguiram carregar os celulares por falta de tomada... Sugestão de melhoria! Colocar numeração nas camas, além de tomadas indivuduais, essa simples melhoria ira facilitar muito a vida dos clientes e funcionarios... evitando transtornos futuros!!! Muito obrigado...


71%

Having to use the key card to get into the staircase (instead of just the room) is very cumbersome and, I think, unnecessary.


74%

La ubicación esta buena porque podes movilizarte a todos lados caminando, el lobby esta bueno y hay cocina todo el día para que puedas ahorrarte unos euros en eso. Las habitaciones son bastantes feas, y la ducha media incomoda, pero el hostel en si esta bueno.


49%

I'm fearly disappointed!!! The place is so much crowed, the room very small, the showers so few! Also the Wi-Fi is kind of fake, because it is really instable and works very well just if you pay extra! Just the position is really good, near the underground and the most important attractions of London.


37%

Pessimo ostello. Non ci sono prese per ricaricare il telefono nelle stanze e non c'è una sala fumatori. Personale scortese e rapporto qualità-prezzo terribile. I bagni erano perennemente intasati. L'unica cosa buona era la posizione.


83%

My first stay in a hostel and was very pleased with my experience. The staff were friendly and helpful, not just the front desk but also those who came to clean the rooms. I didn't realise upon booking that the room I selected had its own bath & shower, which I was quite pleased with. Just minutes from the Underground so easy access to everything.

Owner Comment (Hide)
Hello and thank you for your review and rating the hostel so high. We are pleased you enjoyed your stay with us. Please like our Facebook page to receive the latest offers, news and photos. You are welcome anytime!

69%

The under-bed storage lockers were only big enough to hold a backpack, requiring any other luggage to be kept in a separate 'luggage room' or left out in the open. Both cost an additional fee.

  • 18th Mar 2015
  • Novice Nomad
  • Anonymous
  • Canada
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Hi and thank you for your feedback. We aim to provide clean, budget-conscious accommodation in central London. The rates we offer does not include certain extras as the majority of our guests won't choose to use them, and in this way our guests are not paying for a service they won't use.

89%

No wi-fi on the second floor :( Breakfasts could be a bit better.

  • 18th Mar 2015
  • Novice Nomad
  • Anonymous
  • Poland
  • Male, 41+
  • (1 review)

Owner Comment (Hide)
Hi and thank you for your review. For future reference, we offer a Free Wi-Fi service to all our valued guests both within the rooms and communal areas. If there are any issues with the Wi-Fi service please report it to our Reception they are available 24/7 and can manage any matters promptly. We offer our guests a complimentary service which includes toast, cereals, juice, teas and coffees. Thank you for choosing to stay with Smart Hostels, we hope to see you again.

100%

Very clean hostel. House staff work hard.


63%

Cena, lokalizacja, wliczone skromne śniadanie - to przemawia za wyborem tego hostelu, natomiast krótkie łóżka (piętrowe - wygodne do wzrostu ok 175cm) stosunkowo mała kuchnia jak na wielkość/pojemność hostelu (jedna kuchenka, zapchane lodówki bez półek), brak kubków sztućców mogą zniechęcić tych celujących w samożywienie się choćby w ograniczonym zakresie.


74%

This hostel is a very good hostel for the amount of money you pay in this location. Its quite cramped and doesn't feel massively clean but the staff are friendly and if you're looking for a bed for a night and aren't too bothered about a rustic looking place and just need a place to sleep, its a good place to stay.


91%

love the privacy of the bunks with curtains


49%

The room itself was ok, very small of course, but clean. But it was the most unfriendly hostel i've every stayed in. The staff was rude and unfriendly and all of the common area facilities were really dirty and weird. So definetely not a social hostel. If you want to meet people or hang out in the hostel, don't o there


91%

love the privacy of the bunks with curtains

Owner Comment (Hide)
Hello and thank you for your feedback. The privacy and comfort of our valued guests during their stay is very important to us. thank you for choosing to stay with Smart Hostels we hope to see you again.

66%

러셀스퀘어 역 바로 앞 블럭이라 위치는 좋음. 하지만 도미토리 룸이 지하에 있어서 짐이 겁나 무거우면 각오해야할거임. 실내가 미로처럼 방이 되어있음. 18인실 도미토리를 써서 그런지는 모르겠지만 침대가 매우 좁고 3층 침대. 얘네는 낮에 겁나 자고있어서 소리내기 눈치보임... ㄷ ㄷ ㄷ 혼숙이라 냄새가 좀 났음. 정말 가격때문에 묵었지 다음엔 다른데 찾아보겠음


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