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Smart Stay Berlin City Reviews

Wilmersdorfer Str. 148, Berlin, Germany

Reviews & Ratings Explained

83%

Rating
172 Total Reviews
  • 90%Value For Money
  • 80%Security
  • 83%Location
  • 76%Staff
  • 77%Atmosphere
  • 88%Cleanliness
  • 84%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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94%

Clean, nice, conveniently located, good price.

  • 24th Feb 2015
  • Novice Nomad
  • Anonymous
  • Czech Republic
  • Male, 18-24
  • (1 review)


86%

I would recommend this hostel to any traveler going to berlin. The front desk, needs some Customer Service 101 training. Teach them how to smile and how give the greeting of the day. Pretty simple! A wall locker/storage in the rooms would a great addition. Overall, this hostel is clean and comfortable place to stay. Close to everything.

  • 15th Feb 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 31-40
  • (1 review)


54%

1. My Powerbank (100€) was stolen in the hostel in a 6 people dorm. 2. Very loud in the nights, often loud laughter and screams through the hostel. In the last night in our 6 people dorm, there were alcoholics who drank and did not let us sleep all the night. 3. One time i made a booking and on our arrivel the receptionist told us, that there are not any free beds available. 4. The breakfast is not good. Besides a cup of water for your own tea costs 0,50€. But the location is very good.

  • 13th Feb 2015
  • Novice Nomad
  • Anonymous
  • Germany
  • Male, 18-24
  • (1 review)


60%

I stayed there for only one night. To get there was pretty easy, the overall appearance was nice and clean enough in general. However there was some critical things: 1) There was no lockers inside a 8 bed mixed dorm; 2) If you sleep in the top bed of the bunkbed, there are no power plugs so you can charge your phone and set your alarm clock to get up early; 3) A girl was sick, threw up all over the bathroom, and none came to clean it until the time I had to leave the next morning. (around 9:30)


86%

the room was great. it'd be cool to have a locker inside the dorms.


86%

Like others have said the staff was not super friendly or anything but they did their jobs so no complaints. The 8 person dorm room had drawers under the bed instead of lockers so there was really no security in that respect but you are free to leave luggage with the people at the front desk and they put it in a back room so that was nice.


91%

Pros: clean, comfortable, near public transportation & supermarkt, modern and inexpensive Cons: No locker


91%

I stayed in the six mixed dorm for two nights, and the room and the bathroom were clean enough. Location was good as well. It was close to Berlin ZOB and easy to use the subway. Wifi was also working very well. I would definitely stay here again if i visited Berlin next time.


74%

No lockers in the bunk rooms No kitchen facilities Bunk rooms and bathrooms didnt seem to get cleaned regularly.... Cumfy beds Friendly staff Good lounge area Good wifi


74%

Excellent budget option


77%

New, clean and comfortable hostel


94%

Would have liked to rate it higher. I am hoping that if a staff person, in this case Anita, are in a bad mood or stressed, that they not put that on a guest. In this case myself. Specifically I was looking at the key for storage to communicate that is the key I would need ( as often there is a language barrier since my German is not perfect) I left the key on the counter and pointed to it. Her she felt the need to go on some lecture about the key. Annoying at least! And never an apology! Typica


83%

Generally a very good hostel. A TV in a dormitary is often nuicance. At our case one room-mate kept it open very late at evening and propably fell asleep. He had the remote controller. I slept badly and was tired next day. I think that even in a 4 bed dormitary should be a lockers.


89%

Anyone could get in the luggage room but they have 24-7 reception; possible to store valuables at reception. Didn't get out much to comment on location. Staff knowledgeable (printed me public transport to destination in city). More of a hotel atmosphere but upbeat mixes played in lobby. Clean decor; water ran a bit from open shower. Never used the flat-screen TV. FOB keys convenient.


80%

I would not go back only because the morning receptionist, Alexandra, was really unpleasant and made the impression of a person who thought guest were just annoying addition to her job. I had a chat about her with other guests - they had the e opinion. The hotel is great for the price, the decor is cool and the night staff was were awesome and super helpful, but this one morning receptionist's approach was just awful and it's a real shame.


71%

A little far from downtown but very easily accessible with the subway. Facilities were relatively clean, well-designed. Staff however was rude and reluctantly helpful. Yes, it was a cheap place, but it doesn't cost anything to be pleasant. Internet was also a disappointment -- only a limited number of people could be connected at the same time and there was barely any accessed in the rooms.




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