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Smart Stay Hostel Munich City Reviews

Mozartstr. 4, 80336, Munich, Germany

Reviews & Ratings Explained

76%

Rating
2519 Total Reviews
  • 70%Value For Money
  • 77%Security
  • 82%Location
  • 79%Staff
  • 75%Atmosphere
  • 74%Cleanliness
  • 74%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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71%

A functional hostel with helpful staff. Limited chill out space by the reception / exit and could not find any self catering facilities. The location is good being next to two nice restaurants and two underground stops from main city centre. Wooden bunk beds where comfortable in a functional room with an ensuite included. A good cheap base to explore the city if planning to eat out most of the time.


54%

What I saw here was UNACCEPTABLE. My first few nights in a dorm were fine. On the last night, I moved to another dorm (both were 8-bed) due to a technicality of my reservation. No problem. But at 4 a.m. a band of drunk, loud Brits returned and raised hell for the next hour, despite my complaints. And they openly insulted me. By 5 a.m., all the staff could do was give me a bed in another room. No more sleep to be had. I received NO COMPENSATION. I urge you: Stay SOMEWHERE ELSE.


80%

Generally ok


100%

Excellent!


57%

Hostel was good. Very spacious room with bathroom and closet. Seem to have gotten flea bites from staying in the bed, assuming it is from the bedding. Was very expensive due to Oktoberfest


74%

Value for many I rate poor just because I overpaid a lot because of Oktoberfest.

  • 4th Oct 2014
  • Novice Nomad
  • Anonymous
  • Latvia
  • Male, 25-30
  • (1 review)


83%

The hostel is really nice, with an amazing bar in the entrance and safe dorms. Its right beside Oktoberfest area and 100m from subway station! Perfect!


20%

Upon arriving I was greeted at the front desk by two girls who were very RUDE and completely unhelpful. I was appalled at the lack of customer service and complete lack of respect for those checking in. I would not recommend staying here as the staff was awful and the atmosphere to match. People staying there were hateful and commented racial slurs to my friend I was traveling with. Even though I paid, I did not stay there because I was so disgusted by the place. DO NOT COME HERE!!!!!!!!!!!!!!!

  • 2nd Oct 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)


74%

I was staying on the fifth floor for one night. There were no lockers or places to lock up valuables so I had to leave my bag downstairs behind the counter. Other than that it was overall a good place to stay. Great location if you are going to the Oktoberfest grounds!


83%

Clean and large room. And kind staff. But the price was so high because i went during oktoberfest.


83%

Great place to stay, rooms were large with good access to power points. Really close to Oktoberfest and the train/bus stations. Easy to get around.


69%

Excellent location for oktoberfest, not a bad walk to the city center. Staff was friendly and helpful. There are barely any outlets in the room and the WiFi mainly only works in the main lobby. Overall a pretty average hostel.


74%

The drains in the bathrooms really need some work and it would be nice if the bathrooms were cleaned everyday. Also if you are looking for a quieter hostel this is not one of them. Other than that the beds were very cozy and the staff are excellent and very knowledgable. They speak perfect english and not only know the answers to all of your questions off the top of their head but give helpful suggestions. Finally if you are going to Oktoberfest this hostel is in an great location.


77%

The hostel has awesome location and very good structure. Personnel is correct and professional. The only problems are with the other people staying in the hostel. As the establishment doesn't care about silence, you can have people speaking loudly and making noises in the middle of the night. So, if you want to have a minimum night of sleep, don't go there, it's a place for parties. Moreover, people from my room allowed others to get inside and sleep there, so be careful.


77%

nice hostel. got smashed by the prices because of oktoberfest. breakfast price is a bit steep for what you get


91%

Perfect spot for Octoberfest! However shower didn't drain away so a bit disgusting


97%

Great place, great location.

  • 22nd Sep 2014
  • Novice Nomad
  • Anonymous
  • England
  • Male, 41+
  • (1 review)


77%

It's a nice hostel in a convenient area with all the stuff you need to enjoy yourself. The price is high but that seems normal in Munich. Met some great people and enjoyed my night.


80%

Lovely place - about the only one where the dorms are so BIG and there is SPACE. Also very new which makes a difference. I guess in the latter regard, time will tell!

  • 17th Sep 2014
  • Novice Nomad
  • Anonymous
  • British Virgin Islands
  • Male, 41+
  • (1 review)


71%

The hostel location is really good only a 5-minute walk from subway station and is close to Oktoberfest site. I stayed in the room facing the street so it was a bit noisy at night. When I was there end of September the room was still be a little too warm at night without a fan. The kitchen was in a total mess, it was not cleaned and the rubbish was everywhere.


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