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Snoozles Hostel Galway Reviews

Forster Street, Galway, Ireland

Reviews & Ratings Explained

86%Overall Rating

From 165 ratings
  • 81%Character
  • 89%Security
  • 93%Location
  • 87%Staff
  • 82%Atmosphere
  • 84%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
  • Show Translated Reviews In A Specific Language
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53%

The hostel is like a bad hotel, if you actually want to meet fellow travellers this is not the place. The staff except for one girl Aimee I think her name was looked bored and miserable. Our room was stifling hot and there was nothing to dry your hands with in the bathroom. The room was ensuite which was annoying in a room of 10. Overall, it was a decent stay but nothing spectacular. GLOBAL VILLAGE IN BELFAST IRELAND, IS STILL THE BEST IN MY OPINION!

  • Avid Traveller
  • 22 May 2012
  • Anonymous
  • Canada
  • Female 18-24
  • (11 reviews)


97%

Maybe, Bathrooms should be cleant a bit more but the general standard of quality was very good! We will come back!

  • Novice Nomad
  • 22 May 2012
  • Anonymous
  • France
  • Mixed Group 18-24
  • (1 review)


97%

This was my first hostel stay and I was surprised at how cheerful and clean it was. The staff was very friendly and helpful.

  • Novice Nomad
  • 20 May 2012
  • Anonymous
  • USA
  • Female 41+
  • (1 review)


100%

It was the best Hostel that I have ever been : the Staff is great, the hostel is modern (lots of colours, facilities, etc) and it is close to the city centre of Galway. I definitively recommend to you this hostel :) !

  • Novice Nomad
  • 20 May 2012
  • Anonymous
  • France
  • Male 18-24
  • (5 reviews)


67%

I thought the Hostel was in a good location, was very clean and tidy and very secure, the staff were under whelming.... on my confirmation there was no street number for the hostel or post code and i couldn't find the place so i rang the hostel and the guy told me as he was sitting in the reception of the hostel that it was tricky to describe the location and that i should ask someone on the street for directions - very bizarre.

  • Novice Nomad
  • 19 May 2012
  • Anonymous
  • New Zealand
  • Female 31-40
  • (1 review)


93%

English: Modern style, very clean, no noise; only the mattresses aren't very good, but for this price it's really perfect; the location is excellent German: Modernes Hostel, sehr sauber, sehr leise; ausschließlich die Matratzen sind nicht besonders gut, für den Preis aber vollkommen in Ordnung; Lage ist super

  • Novice Nomad
  • 19 May 2012
  • Anonymous
  • Germany
  • Mixed Group 18-24
  • (1 review)


100%

Excellent hostel and the staff were hugely helpful and friendly

  • Novice Nomad
  • 18 May 2012
  • Anonymous
  • Ireland
  • Male 25-30
  • (1 review)


47%

This place is rather run down and not very clean, especially the shower. The breakfast although included is a joke. There is a charge of 2 euro + 3 euro deposit for towels, 5 euro deposit for each room key. Wifi isn't working in the room. Staff seemed rather tired. Wouldn't stay there again.

Owner Comment (Show)
Dear Guest, Thank you for your review - it is unfortunate you chose to vent your frustration in this manner rather than informing us during your stay when we could have acted on any issues you brought to our attention and ensured you had a great time! If your shower was not up to our usual high level of cleanliness, I do apologise - we pride ourselves on our cleanliness and there is absolutely no excuse for a bathroom that is not perfectly clean. Regarding being run down, I'm unsure how you came to this conclusion as we are only open 3 years and have continually reinvested and upgraded our building and facilities. Free breakfast is included and that's not a joke! We offer tea and coffee, a choice of 3 cereals, 2 different types of bread, preserves and orange juice. We do charge for our towels but that is stated very clearly on our website and in the terms and conditions of your booking. You are also correct about being charged a deposit for your key - this was refunded to you when you checked out. Nobody else had a problem connecting to our free Wi-Fi that evening so I can only assume it was working correctly - again, had you come to come to reception we could have helped you connect! I am sorry that your impression of us was not 100 percent positive - we genuinely aim to ensure all our guests have a fantastic time with us, but if guests don't tell us about any issues that arise during their stay, it is very hard to help! We hope you enjoy the rest of your trip around Ireland! The Team @ Snoozles Galway.

87%

Everyone at Snoozles was lovely and helpful and my stay had no problems at all. They even had small desks in the rooms which helped immensely.

  • Novice Nomad
  • 16 May 2012
  • Anonymous
  • USA
  • Female 41+
  • (2 reviews)


93%

Staff were extremely welcoming, smiling and friendly. The location is perfect and the room was clean. What more could you ask for?

  • Novice Nomad
  • 12 May 2012
  • Anonymous
  • Ireland
  • Female 25-30
  • (1 review)

Owner Comment (Show)
Hi Guys, Thanks for your great review - we're delighted you enjoyed your short stay with us and we look forward to welcoming you all back soon! The Team @ Snoozles Galway.

100%

The best hostel I've ever stayed in! Great value for money, the 4 bed room we stayed in had an ensuite and even a table and chairs. There was free wifi and pretty cheap laundry facilities where they do it all for you. TV, Wii, snooker, jukebox, breakfast room, etc were all great. Kitchen was cool too. The location is really great, nice and close to the city centre. Definitely worth staying there!

  • Novice Nomad
  • 07 May 2012
  • Anonymous
  • Australia
  • Female 18-24
  • (1 review)

Owner Comment (Show)
Hi Guys, Thanks for your 100% positive review - we aim to please! It was a pleasure having you stay as our guest and we're delighted you had such a good time. We look forward to hopefully having you stay with us again! The Team @ Snoozles Galway

80%

Great place and a solid location.


100%

Great location and place to sleep. They gave us a free upgrade to a private room after a large group booked. Fantastic staff and fun atmosphere. Would book again.

  • Novice Nomad
  • 02 May 2012
  • Anonymous
  • USA
  • Female 18-24
  • (9 reviews)

Owner Comment (Show)
Hey Guys! Thank you for your great review. We're delighted you enjoyed your free upgrade - its nice to be nice! Enjoy the rest of your vacation, the Snoozles Team

77%

No hot water and bad water pressure in shower - morning & night!

  • Novice Nomad
  • 02 May 2012
  • Anonymous
  • England
  • Female 25-30
  • (1 review)

Owner Comment (Show)
Dear Guest, Thank you for your comment and review. I have checked the water in your room and the pressure and temperature both seem fine - I did notice the shower head had been set to soft flow though so perhaps you did not see the instructions on the wall in relation to how to adjust your shower pressure? As you know, we were very busy the night you stayed with us and we received no feedback relating to a lack of hot water. It is a shame you did not mention it to us during your stay as we could have shown you how the shower operated! Nevertheless, I hope you enjoyed the rest of your stay with us and had a safe onward trip. The Team @ Snoozles Hostel.

90%

Very accommodating staff, helpful and friendly. Many thanks.


90%

When I was there it seemed like something in the kitchen was always empty or broken. Juice machine would be broken one day, followed by the coffee machine, there'd be no milk... it would be amazing if you could expand your breakfast selections.

  • Novice Nomad
  • 29 Apr 2012
  • Anonymous
  • USA
  • Female 25-30
  • (1 review)

Owner Comment (Show)
Dear Guest, Thank you for your comments. Fresh juice was served each morning you stayed with us - the juice machine was just installed that week, the reason it was not switched on the first morning was that we had to use up our supply of fresh juice cartons first! Regarding the coffee machine not working, I have no record of this - perhaps you might be so kind as to let us know what the problem is, so that if there is an intermittent problem we can let the supplier know? If the milk runs out during breakfast we will of course replace it but if it runs out and we don't realise, please do tell us so we can replace it! I hope these issues did not affect your stay too much and we hope you had a safe onward journey! The Team @ Snoozles

90%

It s clean and brand new, but maybe a little bit cold.

  • Novice Nomad
  • 29 Apr 2012
  • Anonymous
  • France
  • Couple 25-30
  • (2 reviews)


87%

Excellent hostel, very new, very clean. We had a female 4 beds room, which was not that big, but ok, and very clean. Also the common area is very nice, free wi-fi working, nice staff. Breakfast is just very light, but that's ok for a hostel. We felt very well and safe there.


93%

Shower pressure was very weak and while it was sort of funny in very, very long retrospect, it was extremely irritating being woken up by loud drunk being at 4:35 am singing Call Me Maybe for 20 minutes then having an argument with people in rooms nearby trying to get to sleep who wanted them to stop. Other than that, the beds were comfy and the hostel was nice and clean! I loved the hang out room and the staff was very nice/helpful with our early check in.

  • Novice Nomad
  • 28 Apr 2012
  • Anonymous
  • USA
  • All Female Group 18-24
  • (3 reviews)


100%

Friendly clean hostel.


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