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Splendid Jupiter Hotel Reviews

No. 16 Tho Xuong lane, Au Trieu str, Hoan Kiem dist, Hanoi, Hanoi, Vietnam

Reviews & Ratings Explained

87%

Rating
161 Total Reviews
  • 90%Value For Money
  • 89%Security
  • 92%Location
  • 89%Staff
  • 78%Atmosphere
  • 85%Cleanliness
  • 84%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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97%

Wanted a relaxing, clean place to start a Southeast Asian adventure and Splendid Jupiter was perfect. The rooms were super clean and nice and all facilities were great. Most importantly, the staff were INCREDIBLY helpful. They showed us around, helped book tickets and were generally fantastic. Would reccomend to anyone.

  • 11th Mar 2015
  • Novice Nomad
  • Anonymous
  • USA
  • All Female Group, 18-24
  • (1 review)


100%

From the moment we walked in the service was absolutely superb. The staff seemed genuinely interested in our needs and was ready to help with any issues we had. The room was comfortable and clean and had pretty much anything you need. We especially liked the complimentary daily fruit and coffee.Jenny helped us booked our HaLong Bay trip and train ticket to Hue ,Fly to ho chi minh with very reasonable prices.Thank you to hotel staff for your outstanding, exuberant service and kindness.

  • 3rd Mar 2015
  • Novice Nomad
  • Anonymous
  • Australia
  • Male, 25-30
  • (1 review)


46%

Rude front desk administrator. Rip off prices for the tours, charging more than double for the Ha Long Bay day tour. I bought a plane ticket through them, they mispelled my name and that meant I had problems at the airport. Room was ok, the cleaners were friendly though most didn't understand English. Would never come back.


94%

The staff was incredibly helpful and helped us plan our stay in the city. Location was super close to everything. I definitely recommend this place.


100%

A very pleasant hotel in a good location.


100%

Breakfast is really good and you get a lot of food. Plentiful towels and other amenities. Quiet street in old quarter. Jenny very helpful. Easy pick up from airport for reasonable price. Great spot.


100%

Very much enjoyed our stay at Splendid Jupiter - the location was very convenient in the old city. The staff in particular made our stay: Jenny, Tom, Ha, Lana and the team could not have been nicer or more welcoming. They practically adopted my mother and took fantastic care of her when she had a couple of days there by herself before we arrived.


89%

Very friendly staff who gave good advice


94%

Jenny and the staff were outstanding in doing everything they could to make sure our stay was a greAt experience. I would always stay here when visiting Vietnam. Breakfast was good, the hotel was clean and close to everything we wanted to see. Jenny and the others helped us plan our itinery each day and gave us lots of information about what was good to see etc. The single room needed some repairs to the ceiling but this was a small thing.


100%

Would stay again


100%

The service is what makes it stand out from the rest. The staff at splendid Jupiter hotel were so helpful, it was amazing. They helped us book a trip to Halong Bay 3 days 2 nights with Majestic Cruise and overnight train to Sapa including calling the train companies to find a cheap price , booking it for us, and even escorting us all the way to the train station and then showing us the way to our train! It was so nice! The rooms were lovely, the beds were soft, the breakfast was delicious.

  • 8th Dec 2014
  • Novice Nomad
  • Anonymous
  • Australia
  • Couple, 25-30
  • (1 review)


97%

Very very helpful staff. Good breakfast. Easy walk to attractions around Hanoi.


80%

The breakfast selection was wide with western and Vietnamese options. Bonus points for freshly squeezed juices. At least in twin room the beds were the hardest ones we've ever come across in a hotel. So, if you're having trouble with your back, contact the hotel in advance.


89%

nice location close o ST.Joseph Church, good breakfast, very helpfull staff


94%

hotel is very well located in a quite back street near to the only cathedral in Hanoi. Staff is very nice and helpfull -managed all our Sappa trip for reasonable price and good value. I can only recomend. Excellent value for the money. Rooms are clean - no insects.


100%

Great location in the old quarter, spacious and clean rooms, great wifi, good breakfast and above all excellent staff (especially Ha who went above and beyond on numerous occasions). Would highly recommend and definitely stay again.




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