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St Christopher's Shepherds Bush Reviews

Belushis Bar, 13-15 Shepherds Bush Green., London, England

Reviews & Ratings Explained

76%

Rating
2594 Total Reviews
  • 75%Value For Money
  • 78%Security
  • 84%Location
  • 80%Staff
  • 77%Atmosphere
  • 71%Cleanliness
  • 67%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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80%

Nice Aussie run bar downstairs, close to the tube and portobello markets but not much else.


77%

Good location... Great bar underneath... Can't complain


74%

Nice hostel, good breakfast. Not the cleanest place I´ve stayed at, but OK overall


71%

OK place for the money. A bit confusing for 1st time visitors

Owner Comment (Hide)
Hey there, thanks for the feedback. We are currently looking at getting a bit more signage on the hostel to help guests find their way around. For a small hostel it can be quite confusing at first. Aside from this we hope everything else has been good. Good luck with the rest of your travels and if you are ever about come a say hi! Cheers, The St Christopher's team.

74%

Need to get some more ventilation in the chill out room. Need to improve the wifi.

Owner Comment (Hide)
Hey there, Thanks for your feedback. It helps us improve for future guests. We are aware that the chill out room does get a bit warm, esp when there are lots of people down there. Over the next few weeks we are getting new venting installed. Its been a slow process with all this bad weather. As for the WiFi, we are really sorry that the connection was not so good during your stay. Usually it is quite good and reliable. we will look into this. Cheers, The St Christopher's team.

80%

I would recommend any st Christopher's hostels because all that I have gone to are great! The only thing that wasn't that great was it wasn't really close to much but there was a metro across the road so it was easy to get to things that way

Owner Comment (Hide)
Hey there, Thanks for taking the time to leave us some feedback! We think our location is pretty great. If you have some time to explore you will be quite surprised. Just behind the tube is Westfield, one of the biggest shopping centers in Europe, there are lots of great eating options in Shepherds bush, the tube across from our hostel is the central line and you can get to anywhere in London from this line! (its only 10min to central London!) At the hostel we also offer daily activities!

86%

Awesome hostel went for 1 night stayed for 6 staff were awesome


60%

Noisy place depending on the room you get.

Owner Comment (Hide)
Hey there, Thanks for taking the time to leave us some feed back. We appreciate this as it helps us improve for future guests. We understand that sometimes the bar can get a little loud at night and so to stop this being a problem with our guests sleeping above we close the bar quite early. Sunday to Wednesday we close at 11pm and Thursday to Saturday midnight! On top of this we do offer FREE earplugs at the bar. Hope that was the only problem and the rest of your stay was good!

63%

This is a great hostel if you're coming with a group but not as a solo traveler. It has a nice bar but since its open to the public it's hard to meet other travelers. The common room is in the basement and is nothing special. The bed was very comfortable but there aren't enough toilets, the showers smell like urine, and hey don't clean the bathrooms often so the toilet pepper runs out. They had activities posted but all the sheets were old so I didn't know what was going on while I was there.

Owner Comment (Hide)
Hi Thanks for your feedback, which is important to us so we can continue to improve the service we offer our guests. Im not sure that you found all of our toilets as we have 10 of them in the hostel which equates to one for every eight guests. They are cleaned every morning by our housekeepers and then monitored throughout the day so there should not be any issues with toilet paper. Our activities are posted on the front of each dorm door to provide guests with information on our events

94%

We stayed there just one night but the staff were all very helpful and it was easy to get to the underground which is right across the street!

Owner Comment (Hide)
Hey there, Thanks for taking the time to leave us some great feedback! Our staff are one of the best parts of our hostel. Just like yourself they are mostly all travelers. We always try and give the service we would expect when traveling and its good to hear its working! Feel free to pop back and visit us any time you like. Safe and happy travels. Cheers The St Christopher's team.

43%

Dirty, just plain dirty. Only one women's bathroom, which was dirty the entire time of my stay and never fixed. There was noone in my room, and I just asked for a bottom bed as soon as I checked-in since I have problems with my knees; and no one even tried to help me. You would think its kind of centralized location, but taking the overground there is a pain. Just do the underground instead. Interesting location but too far away from the city center = expensive, if you are going to travel a lot.

Owner Comment (Hide)
Hey there, Thanks for your feedback. We appreciate it as it helps us improve for future guests. Unfortunately, during your stay we were experiencing problems with our drains and did all we could to ensure this didn't impact on the stay of our guests. This issue has now been resolved. I hope this didn't impact on your stay too much. Many thanks

77%

Some people were on the back deck and the windows were so thin that they kept me awake. Perhaps consider not allowing people up there.

Owner Comment (Hide)
Hey there, I am so sorry that there were people out on the roof top. We usually do not allow people out on the rooftop after 9pm as like you said the noise goes straight into the bedrooms. However it is hard to enforce this as the rooftop is one of our fire exits we can not look it. We rely on guests to let our staff know if there are people being loud so we can deal with it. Aside from this i hope your stay was good. Safe and happy travels for here out. Cheers the St Christopher's team!

89%

The most interesting experience when I arrived later after 23 and I had to check in in the nighclub, in the midst of people dancing and kicking up their heels. Definitely felt the groove. Friendly staff, and I do recommend it, the bathroom on 3rd floor which I used was in bad shape.

Owner Comment (Hide)
Hey there, Thanks for the recommendation! Our staff go above and beyond to help make every staff a unique experience! I am going to assume the nightclub you were talking about is actually our chill out room. It has great WiFi and TV but it makes a great party room for guests after the bar has closed at night! Really sorry to hear that the bathroom was in such bad shape! We really do try and keep on top of it all. Again, so sorry. Glad everything was OK!! Cheers, St Christopher's team!

71%

I liked it enough, the only problem I had were the other guest being loud, and the prices of towels.

Owner Comment (Hide)
Hi thank you for your feedback. where possible we always try to ensure our guests behave in a manner that is respectful to other guests. However some people can be a little loud and once informed of this we will always speak to those who are making too much noise. With regard to the towels, we charge £2 to rent one or you can purchase one for £10. Aside from these two issues, we hope you had a good stay and we look forward to seeing you again soon.

100%

Once again an awesome place to stay, will be and have already recommended to friends.

Owner Comment (Hide)
Hey there, thanks for leaving us some great feedback and a recommendation! Hope you guys continue to have amazing adventures wherever you travel to! Stay safe, and once again Thank you from all of us here at St Christopher's.

94%

The staff here go above and beyond to help out with whatever questions you have

Owner Comment (Hide)
Jey there, Thanks for taking the time to give us some feedback. Our staff are mostly travelers just like all our guests and we know what it's like to be in a foreign country. We do our best to share all our knowledge and find the answers to anything we don't know. Glad you enjoyed your time with us. Hope to see you again, until then safe and happy travels. The St Christopher's team.

71%

I had a very nice stay. I would have liked for there to have been better showers and for it to be possible to check in before 2:00.

Owner Comment (Hide)
Hey there, thanks for taking the time to leave us some feedback. I am glad you enjoyed your stay and am sorry that you were not able to check in until 2pm. We do maintain this check in time to allow our guests from the night before to check out and our cleaners to be able to get in and out of the rooms quickly and easily without having to dodge around new guests checking into half tidy rooms. It honestly is more for your benefit than ours. Aside form this, we a glad you enjoyed your stay. Cheers

71%

A reasonable hostel in a good location directly opposite the tube. The cleaning was average and given the number of people in the hostel the bathrooms could easily have been cleaned twice. Belushis bar below was noisy on a weekend, not that it was an issue to us. The bar was then hang out space as the chill out room was a bit of an airless bunker. Wifi was good. Sheets etc were clean.

Owner Comment (Hide)
Hey there, Thank you for taking the time to leave us some feedback. Our cleaners work very hard to maintain a clean hostel and with so many guests in and out we think they do a great job but, like everything in life we can always strive to be better... Which is what we will continue to do! Again, thank you for your feedback, it's very helpful to know what we are doing right and what we can improve on. Safe and happy travels. Cheers, The St Christopher's team

91%

Has an awesome/lively bar downstairs, which is a lot of fun, especially if travelling with friends. Bar offers great food at reasonable prices with discounts available. Located across from Shepherds Bush tube station makes getting around town a breeze. Newer/safe neighborhood, stress free environment. Facilities could use a facelift (mainly the bathrooms) but all in all not a bad spot to stay, especially if you are younger or looking to party. Standard security and nice/helpful staff.

Owner Comment (Hide)
Hey there, Thank you for your feedback . We welcome all feedback given as it helps us improve for future guests. We totally agree, a facelift would do miracles but we work really hard with what we have and so far we appear to be doing a pretty god job, Thank you! If you are ever in London again, pop in and say Hi. We love seeing old guests and hearing all about their adventures. Safe and happy travels. Cheers, The team at St Christopher's

54%

Our private room was in the shower block, could hear people pee through the walls. The smoking balcony was right next to our window and was so loud. Pillows were so hard we had to use jumpers instead. Showers were push taps with only hot water. Baggage storage was just putting all the bags in the unlocked common room. People running and yelling until 4am with no staff to pull them up.

Owner Comment (Hide)
Hey there, Thank you for your feedback . We welcome all feedback given as it helps us improve for future guests. I\'m so sorry to hear your stay was not a positive one. I would like to say that we operate a strict NO DRUGS policy & can assure you the drugs from the bar was not purchased at our bar. All our staff are trained to spot & stop any form of drug use in the hostel. We will be implementing changes to deal with the other issues raised. Again, Thank you, The team at St Christopher's

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