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Stanley House Reviews

18 York Street, Blackpool, England

Reviews & Ratings Explained

No Rating
4 Total Reviews
  • 0%Value For Money
  • 0%Security
  • 0%Location
  • 0%Staff
  • 0%Atmosphere
  • 0%Cleanliness
  • 0%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

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89%

really enjoyed my stay. room was clean & comfy. 2 minor things - there was a definite smell of cigarettes in the stairwell - i know some guests had been smoking in the rooms, so might have lingered from that, but would suggest deoderising the hall when this occurs. Also the shower cubicle - if you get a chance i'd rip up the carpet in the little change area. Nobody likes carpet in a bathroom. Otherwise, recommended


60%

there was only one staff member and he couldnt use the phone or take card payments and the licence bar was not open

  • 10th Mar 2012
  • Novice Nomad
  • Anonymous
  • England
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
so sorry to hear you was dissapointed with your stay . we did leave a voice mail to explain we was on holiday at the time of your stay . we also have to follow the laws and was unable to have the bar open due to the licensee being on holiday . the member of staff was my son and was only able to do what he could . as for the card payment this was also explained in a message so sorry for the inconveience caused . but hope you enjoyed Blackpool on a whole . the hotel phone is not for public use . there are public telephones around the area for use . normally there is full wifi access and lap top plus phone use at a small charge if needed . but once again as before the management was away on holiday so these facilities where available at the time of your stay . thanks sorry for any upset caused .

100%

Really fun hostel! The staff were very friendly and more than helpful! They made a real effort to make sure that everybody had a good time. The location was really good, everything was in walking distaance and taxis were cheap. The hostel bar was also very cheap. :) I would definately recommend and would deinately stay again. Thank you!!

Owner Comment (Hide)
thanks me blossoms cant wait to see you all again had a fab weekend and loved having you all stay ... all be good sending big thank you to you all and thats what my job is all about making your stay great :)

77%

generally its good, but with no free breakfast, cos one of the windows cannot be closed in our room, its a little bit cold during the night. Can not provide extra duvet. But the location is really good, near the main road and quiet at night.

Owner Comment (Hide)
thanks for your comments and window has been fixed we apolagize for any upset caused and would like to ensure that any problems are dealt with . our rooms are not on a free breakfast on booking you have the choice to book breakfast at extra cost thanks once again for your comments and i do hope that the mugs you equired out of the room served you well



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