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Stars Hotel Reviews

26 Bat Su, Hoan Kiem dist, Hanoi, Vietnam

Reviews & Ratings Explained

89%

Rating
135 Total Reviews
  • 91%Value For Money
  • 90%Security
  • 90%Location
  • 93%Staff
  • 85%Atmosphere
  • 91%Cleanliness
  • 85%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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83%

Really outstanding staff, helpful and friendly, nice clean rooms :-)


94%

The stay was really wonderful, and the staff were very friendly and helpful and helped us booked a tour to Halong Bay. Right in the old quarter, but not noisy at night which was great. AC in the room helped with the heat and everything was very clean. Would recommend! :)


86%

It's a good value for money in the Old Quarter in Hanoi. Staff is very friendly and helpful, rooms are clean although you probably don't want to spent the same amount of money on room 401. It's the rooftop room and although with a nice view it lacks a working ac and a television.


100%

Hotel was very clean and the staff were lovely, breakfast was provided which was an added bonus but we enjoyed our stay very much I was seriously ill and was relieved to be staying somewhere that was this nice during the time we were in Hanoi


91%

Really nice hotel in the center of old town in Hanoi. The staff were amazing in sorting out taxis and tours plus our room was good with a balcony. Would definitely stay again.


74%

Nice staff, a bit pushy towards tours though. The hotel isn't too great when it's raining as there are small builidngs with echoing metal roofs nearby. We thought it was pooring rain but when we came outside it turned out to be just a few drops. Shower was cold, we switched to another room but only after it was available the next day.


80%

Recommended, though not a good place to meet people or party. Quiet hotel. Staff friendly, helpful, reception speaks English. Rooms spacious + well furnished. Dusty spots in room. Balcony door insecure. Bathroom door got stuck often. Room damp; heater would be nice (had AC). Wifi slow. Good location in Old Quarter. Brkfst included: egg + bread + tea. Good price for airport transfer. Did 1nt Halong Bay trip, all good. Lots of stairs. Would stay again. Room fixes (doors) would increase score. :)


100%

This hotel doesn't look like much when you walk in, but it is a really great place. The staff are the real stars of the show, as I don't think we ever encountered staff that were so nice ad helpful anywhere else on our three month trip. Rooms were clean and spacious, and the location ca't be beat, as it's right in the heart of the old quarter. I would definitely stay here again.


91%

A really good place In the old district, and good price quality ratio. Staff friendly, whith good Value tour. I recommend it.


91%

A good place to sleep but the location is not the best. Everything is in walking distance but at least five or more minutes away from the main spots.


83%

Staff really helpful


100%

Very very nice staff, very helpful! They let us take a shower after our trips to the Halong Bay and to Sa Pa. They explain and booked for us exactly what we asked for. The location is perfect, in the old city, 5 minutes to the lake, many restaurants around. It's a good value for money!

  • 31st Jan 2014
  • Novice Nomad
  • Anonymous
  • France
  • Male, 18-24
  • (1 review)


100%

We loved this place (and stayed five nights). Great location in Old Quarter and close to delicious, authentic street food. The staff were amazing; they were by far our favourite throughout our whole trip. Booked a Ha Long tour through them and it was fantastic value. The owners even cooked up a Tet banquet for the guests. Our room was massive, had a comfy bed, a bath and a balcony. I can't wait to stay here again.




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