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Stars Hotel Reviews

26 Bat Su, Hoan Kiem dist, Hanoi, Vietnam

Reviews & Ratings Explained


156 Total Reviews
  • 92%Value For Money
  • 88%Security
  • 98%Location
  • 89%Staff
  • 74%Atmosphere
  • 75%Cleanliness
  • 82%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

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Friendly and helpful staff. Nice place to stay in Hanoi!


staff speak mostly really English and are willing to help. Very flexible. Internet works in lobby. We left early in the Morning and they gave us some money for breakfast back! Very FAIR! If you arrive early in the Morning (by bus from Sapa) like 4 or 5 am do not forget to reserve Room for this day as well! Otherwise you will sleep on the bench till 10 am when room is ready.

  • 7th Feb 2015
  • Novice Nomad
  • Anonymous
  • Slovenia
  • Couple, 31-40
  • (1 review)


The gentlemen at the reception was very helpful.


Clean, spacious rooms, good location, friendly helpful staff!


The staff here could not have been nicer, or more helpful! I was sick when I arrived, they recommended an English speaking doctor and offered to keep the room free in case we wanted to extend our stay if I didn't get better (which we did, and they were great about it). Free breakfast, clean and comfy rooms, and good location, would definitely recommend.


Stars hotel is great value. A comfortable, well equipped room in a great neighbourhood on the cheap. The free breakfast is very welcoming in the morning and the staff are excellent. Very good English, extremely friendly and helpful, and able to arrange lots of things for you. We were particularly impressed with Lam, but that might be a little unfair to the night shift guy that we didn't see often but was lovely when we did. An ideal place for young couples trying to avoid backpackers.

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