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Stars Hotel Reviews

26 Bat Su, Hoan Kiem dist, Hanoi, Vietnam

Reviews & Ratings Explained


139 Total Reviews
  • 91%Value For Money
  • 88%Security
  • 90%Location
  • 94%Staff
  • 82%Atmosphere
  • 89%Cleanliness
  • 80%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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The staff was really nice and so friendly. Thing we didn't like were the shower in room was not warm and strong enough and the AC in the room was noisy. Good breakfast so great value I think.


A perfect budget hotel with a really nice staff!!


Really outstanding staff, helpful and friendly, nice clean rooms :-)


The stay was really wonderful, and the staff were very friendly and helpful and helped us booked a tour to Halong Bay. Right in the old quarter, but not noisy at night which was great. AC in the room helped with the heat and everything was very clean. Would recommend! :)


It's a good value for money in the Old Quarter in Hanoi. Staff is very friendly and helpful, rooms are clean although you probably don't want to spent the same amount of money on room 401. It's the rooftop room and although with a nice view it lacks a working ac and a television.


Hotel was very clean and the staff were lovely, breakfast was provided which was an added bonus but we enjoyed our stay very much I was seriously ill and was relieved to be staying somewhere that was this nice during the time we were in Hanoi


Really nice hotel in the center of old town in Hanoi. The staff were amazing in sorting out taxis and tours plus our room was good with a balcony. Would definitely stay again.


Nice staff, a bit pushy towards tours though. The hotel isn't too great when it's raining as there are small builidngs with echoing metal roofs nearby. We thought it was pooring rain but when we came outside it turned out to be just a few drops. Shower was cold, we switched to another room but only after it was available the next day.


Recommended, though not a good place to meet people or party. Quiet hotel. Staff friendly, helpful, reception speaks English. Rooms spacious + well furnished. Dusty spots in room. Balcony door insecure. Bathroom door got stuck often. Room damp; heater would be nice (had AC). Wifi slow. Good location in Old Quarter. Brkfst included: egg + bread + tea. Good price for airport transfer. Did 1nt Halong Bay trip, all good. Lots of stairs. Would stay again. Room fixes (doors) would increase score. :)

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