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Step Inn Guest House and Hostel Reviews

No.35 Jalan Pudu lama, Off jalan Pudu, Kuala Lumpur, Malaysia

Reviews & Ratings Explained

82%

Rating
891 Total Reviews
  • 84%Value For Money
  • 80%Security
  • 86%Location
  • 93%Staff
  • 83%Atmosphere
  • 75%Cleanliness
  • 73%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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91%

Fantastic little hostel, great company, cheap drinks in the fridge. Basic amenities, but fresh linen and towels are a plus. Location isn't smack bang KL centre, but it's right on the bus stop from the airport, near enough to the night-life district of Changkat, food at Jln Alor, and a cheap taxi or train ride to anywhere else. Ofelia at the desk is a gem, made me feel right at home the moment I walked in off an 8hr flight. Best small hostel I've ever been at, and ridiculously cheap. *****

Owner Comment (Hide)
Thank you so much for your kind words. You made Ofelia's day. We do what we do, because we love it, and we are happy to know that we were able to make your stay enjoyable. With best regards, Step Inn team

86%

I much appreciated them letting me store my pack there until check in time, and holding it for me after check out while I went sightseeing before a late night flight. It was nice that they always had someone present to assist you. You certainly cannot beat it for value and cleanliness. The location is great as well.

Owner Comment (Hide)
Thank you very much for your kind words & the great review. We're happy that you enjoyed your short stay with us & hope to see you again at some point in the future. Kindest regards, Step Inn Team

91%

Staff is so great, they really take care of you -I would highly recommend it

Owner Comment (Hide)
We are happy to hear that. We know how it is to just arrive in a new, strange place, and we are happy to be the ones to help figuring out what's good to see, where to go, and ensure the best possible experience. With best regards, Step Inn team

100%

Kindest hostel owners we have ever met. They provided great information on the city and useful tips on the commute. We're very glad we stayed here for the weekend. The hostel included all the essentials: cheap drinks, complimentary breakfast, comfortable beds, hot showers, and good location! While we were there, they had late night movies, great for meeting other travelers. Keep doing what you do guys! You made our trip a lot better!

  • 21st Jan 2016
  • Novice Nomad
  • Anonymous
  • USA
  • All Male Group, 18-24
  • (1 review)

Owner Comment (Hide)
Thank you so much for your kind words. Each one of the Step Inn team members is here because we love what we do and are very glad if we manage to make someones trip better. We love hanging out with people and sharing our lives with the travelers for the time they are here. With best regards, Step Inn team

89%

Fab, friendly hostel. Really relzaed and homely. Greet location, close to the airport shuttle and China town. Lots of yummy local restaurants close by, and cooking facilities.

  • 20th Jan 2016
  • Novice Nomad
  • Anonymous
  • England
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Thank you for your kind words. We take pride in our location and we try to do our best to make the hostel as comfortable and welcoming as possible. With best regards, Step Inn team

83%

Nice atmosphere and common area. Free breakfast - not so nice. Around the corner from some cheap buffets, and the hostel must sell the cheapest beer in KL. For the price, you can't go wrong

Owner Comment (Hide)
Thank you for your kind words. The drinks refrigerator is there to make guests happy and not for profit (hence the cheap price, which in fact is one of the lowest ones in KL), and the staff is here, because we love what we do, and try to make sure that the atmosphere in the hostel is pleasant and relaxing. With best regards, Step Inn team

83%

Nice place to stay, clean, the room was comfortable with a nice view to Menara Tower, the staff was very kind and helpful, beside location is excellent because the metro station is very near.

Owner Comment (Hide)
It's great to hear that you enjoyed your stay. We, in the Step Inn family, do our best to make guests happy. Of course, the location doesn't hurt ether. With best regards, Step Inn team

94%

I had a great three days in KL, and it's thanks to you! I'm going at Langkawi tomorrow as you suggested and than Thailand. Thank you for everything!! Julien (the french canadian).

Owner Comment (Hide)
It's great to hear that you enjoyed your time with us. We hope life continues treating you well and you have a great trip. With best regards, Step Inn team

74%

Very nice staff who were helpful for the duration of our stay.

  • 14th Jan 2016
  • Novice Nomad
  • Anonymous
  • Canada
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
Thank you for your kind words. We enjoy what we do, and we are happy that it shows. With best regards, Step Inn team

97%

Nothing bad to say. Best staff in the world, the atmosphere is great, easy to meet new people, location is perfect. And they have a nice view on the KL Tower from the rooms 😊

Owner Comment (Hide)
Thanks a lot for your nice words & the great review. It's always great to hear how much our guests enjoyed their stay. Enjoy your travels & we hope to see you back here at some point.

100%

Oh a great great hostel. with a heartwarming always cheerful staff to an excellent location ( everything within walking distance) . must stay !

Owner Comment (Hide)
Thank you for your kind words & the great review. We would be happy to welcoming you again at Step Inn whenever you're back in KL. Enjoy your travels & hope to see you again :-)

80%

The staff are wonderful and super helpful with things to do around the city! The room was ok, but no space between the bunk beds. I'm pretty short and had to blow down so I won't hit my head :). I would stay again, but maybe try different room. The location was great and able to walk to train station and Chinatown easily!


57%

We don't expect much when paying a couple of quid a night, but this was possibly one of the more disappointing hostels in our Asia trip. The lounge is worn out, and vibe seems to be surrounding a few select individuals. Dorm is a 5 bed, with no screen on the window so a nice selection of mozzie bites after a roommate kept leaving it open, 2 plugs between 5 makes things even more awkward. However, the main guy on reception is lovely and location is great. We moved after 2 days to somewhere else

Owner Comment (Hide)
We are very sorry for your bad experience. We have chosen not to use window screens as they obstruct fresh air flow, which is crucial in dorms. There is an extra extender for the plugs in reception, that anyone can ask for, we are planning to install more plugs soon. We have taken this review in to consideration and wish you an enjoyable trip in the future. Once again - sorry for any inconvenience.

63%

This is a very basic budget option for KL. The location is great near the airport bus drop off, China Town, and many other things to do and see. Bathrooms were cleaned regularly and bedroom was clean. Water filter to fill up drinking water. Great deal on beer and other refreshments. The only real issue we had here was, being in a fan room (just large enough to accommodate a ceiling fan) with a window, the window has no screen and there are mosquitos. Friendly and helpful staff.


97%

Great staff very friendly and always available,great atmosphere and very nice people to meet

  • 28th Dec 2015
  • Novice Nomad
  • Anonymous
  • Italy
  • Male, 25-30
  • (1 review)


100%

A great and friendly place to stay! I recommend this hostel to anyone who is travelling to Kuala Lumpur!


94%

Really nice place I would definitely go back when in Kuala Lumpur. Staff is really nice and atmosphere is the best over there. That makes everything. The dorms are dorms and not more but this is how you get such cheap prices. That was a really nice experience. Recommend !


91%

Only stayed the night but quite happily stayed longer if in the area..great price for great stay..excellent staff

  • 17th Dec 2015
  • Novice Nomad
  • Anonymous
  • England
  • Male, 41+
  • (1 review)


74%

Very basic clean rooms. Good english speaking reception 24h.


57%

This place leaves us torn. You'll find very nice staff, really! And the location is also just a few walking minutes away from first sightseeing points but the condition of the GuestHouse itself is kind of bad. Very old furniture in the common spaces gives an disappointing atmopshere but the room, we had a double bed, was quite alright.


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