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Step Inn Guest House and Hostel Reviews

No.35 Jalan Pudu lama, Off jalan Pudu, Kuala Lumpur, Malaysia

Reviews & Ratings Explained

80%

Rating
586 Total Reviews
  • 82%Value For Money
  • 77%Security
  • 87%Location
  • 93%Staff
  • 80%Atmosphere
  • 68%Cleanliness
  • 73%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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91%

This was my second stay here, and it was just as good as the first. The staff are friendly, and more than happy to help or just have a chat. There is wifi, a cheap same-day laundry service and friendly social areas. There is lots within walking distance, but being next to the bus and train station there are also plenty of taxis about.

  • 17th Nov 2014
  • Novice Nomad
  • Anonymous
  • Scotland
  • Female, 18-24
  • (1 review)


77%

Nice hostel


80%

Location pretty close to most sights and easy to get to and from the airport by cheap bus transfer! Staff really helpful. Free breakfast great start to day! Same day laundry service super useful. Great stay and would stay again!


80%

Great location and atmosphere but rooms are cramped and get very hot. Good value for money, and decent facilities.

  • 3rd Nov 2014
  • Novice Nomad
  • Anonymous
  • Australia
  • Male, 25-30
  • (1 review)


74%

decent place to stay for people of all ages t seems. convienent location in KL. There was construction next door and a dam car alarm the would go off about every 20 min everynight, but hey not the guest houses fault just city noise. So good review for the house bad review for the city.


74%

Decent hostel with friendly staff and good location. I did get bed bugs though so maybe spray the mattresses more often!

Owner Comment (Hide)
Dear Joe First of all thank you for staying with us, we appreciate the review. We are always trying to improve, and address any concerns from our guests. We regularly spray the rooms for bed bugs, however occasionally guests bring them to our guesthouse. We are really sorry you had a bad experience. We will take your comments on board and please rest assured we endeavor to provide a clean and pleasant stay for all of our guests. We hope to see you again, safe travels..

94%

Really nice staff and a great value.


89%

We thoroughly enjoyed our stay and would definitely stay there again! Thank you to the wonderful staff and interns who definitely made the stay more pleasurable. Sincerely, Michael White Retired US Navy Reside in Philippines

  • 21st Oct 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 41+
  • (1 review)


86%

The staff was great and very helpful. The building is old, and the the kitchen dirty. Very basic breakfast.


71%

The location is great, it can reach anywhere in Kula Lumpur. But the atmosphere and the facilities in the hotel and the surrounding area really not so good...

  • 12th Oct 2014
  • Novice Nomad
  • Anonymous
  • China
  • Couple, 18-24
  • (1 review)


80%

Good location, great staff!


80%

very good atmosphere; very nice staff!


66%

Friendly staff. and good location. Very good security. The only problem we had was that the room smelt quite bad and the sheets were not very clean.


71%

The staffs and the place are good, but it is not so clean. The toilet is not clean and the water is very weak. Its hard to take a shower. The kitchen is not clean too.

  • 25th Sep 2014
  • Novice Nomad
  • Anonymous
  • Brazil
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Thank you for the compliment. Our staff work very hard to ensure your comfortable in and out of the hostel. Due to the heat wave, the Malaysian government is rationing water in Kuala Lumpur and other states. The bathrooms and floors are cleaned multiple times a day, and any issues are responded to immediately. We are working to continuously improve the appearance of the kitchen.

74%

It was nice, because it's flexibility. Good location near China Town, and yet quite hidden behind the temple.


74%

Hopefully every dorm have a security box for everyone . I like this guest house .

Owner Comment (Hide)
Thank you for your review. The reason why we did not have Lockers in the dorm is due to security reason, therefore as you know our Lockers are at the lobby where it is visible via CCTV. Once again thank you for staying with us and we hope to see you again.

83%

Friendly staff really helpfull. Rooms are clean and nice location


91%

It was really a home away home experiance for us during our stay. Will visit again for sure.

  • 11th Sep 2014
  • Novice Nomad
  • Anonymous
  • India
  • Male, 25-30
  • (1 review)


83%

I enjoyed my stay, staff is very friendly and helpful, atmosphere is warm and welcoming.


80%

Friendly staff! Will recommend this place to all the packpackers in KL.

  • 10th Sep 2014
  • Novice Nomad
  • Anonymous
  • Netherlands
  • Female, 18-24
  • (1 review)


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