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Step Inn Guest House and Hostel Reviews

No.35 Jalan Pudu lama, Off jalan Pudu, Kuala Lumpur, Malaysia

Reviews & Ratings Explained

81%

Rating
569 Total Reviews
  • 83%Value For Money
  • 79%Security
  • 89%Location
  • 94%Staff
  • 82%Atmosphere
  • 70%Cleanliness
  • 74%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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80%

Good location, great staff!


66%

Friendly staff. and good location. Very good security. The only problem we had was that the room smelt quite bad and the sheets were not very clean.


71%

The staffs and the place are good, but it is not so clean. The toilet is not clean and the water is very weak. Its hard to take a shower. The kitchen is not clean too.

  • 25th Sep 2014
  • Novice Nomad
  • Anonymous
  • Brazil
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Thank you for the compliment. Our staff work very hard to ensure your comfortable in and out of the hostel. Due to the heat wave, the Malaysian government is rationing water in Kuala Lumpur and other states. The bathrooms and floors are cleaned multiple times a day, and any issues are responded to immediately. We are working to continuously improve the appearance of the kitchen.

74%

It was nice, because it's flexibility. Good location near China Town, and yet quite hidden behind the temple.


74%

Hopefully every dorm have a security box for everyone . I like this guest house .

Owner Comment (Hide)
Thank you for your review. The reason why we did not have Lockers in the dorm is due to security reason, therefore as you know our Lockers are at the lobby where it is visible via CCTV. Once again thank you for staying with us and we hope to see you again.

83%

Friendly staff really helpfull. Rooms are clean and nice location


91%

It was really a home away home experiance for us during our stay. Will visit again for sure.

  • 11th Sep 2014
  • Novice Nomad
  • Anonymous
  • India
  • Male, 25-30
  • (1 review)


83%

I enjoyed my stay, staff is very friendly and helpful, atmosphere is warm and welcoming.


80%

Friendly staff! Will recommend this place to all the packpackers in KL.

  • 10th Sep 2014
  • Novice Nomad
  • Anonymous
  • Netherlands
  • Female, 18-24
  • (1 review)


80%

the hotel is great, great staff and the environment is also great, the location is what amazed me because you can access all your desired spots on the city by walking and it is also near the train stations. the rooms are a little bit hotter if you are under the bunk bed since the fan is on the ceiling.

  • 6th Sep 2014
  • Novice Nomad
  • Anonymous
  • Philippines
  • Male, 18-24
  • (1 review)


86%

Really neat and tidy rooms. I walked in the hostel baring feet. Good, except for several mosques hidden in the floor kichen area. In the evening when everyone is back and surfing the internet, wifi is not table. My room has no air conditioning, but worth the money.


63%

very dirty, poor conditions, it's good to pass like one or two nights but its very dirty, only great thing of this hostel is the atmosphere betwen the backpackers


80%

Great and Helpful staff!!!!Thanks for your warm accomodation guys.. God bless you

  • 22nd Aug 2014
  • Novice Nomad
  • Anonymous
  • Philippines
  • Male, 25-30
  • (1 review)


89%

I really enjoyed my stay at stepp Inn guest house! The staff was very friendly and helpful and the rooms and bathrooms clean. As it's really central it's easy to walk to most places like Chinatown, the old town, Petronas, botanical garden,....


63%

The staff is really nice. Allan and Amanda where really helpful and they give you very good advice of where and how to go around KL. The hostel is well located BUT the two different rooms where I stayed had bed bugs and weren't clean and all the installation are lil old.


86%

Great atmosphere and friendly staff makes this rather dated place a good choice for KL.


63%

Amanda was awesome! And i thoroughly enjoyed our little chats - the hostel was a bit dingy, old and not very well maintained. The bed I was given was dodgy at best. On hostelworld there was a 'check' next to airconditioning. There is no aircond in the common area. This can be misleading.

Owner Comment (Hide)
Thank you for taking the time to write a review. We are sorry to hear that your room did not meet your expectations. In order to avoid disappointments, we always recommend our guests to visit our website and to check the pictures and other info provided there. Nevertheless, we have remove the AC (check) on Hostel world to avoid any confusion.

54%

Room was damp, there was on possibility to open the Windows. In generał the whole place needs renovation


71%

We've been travelling for a month in Southeast Asia and in Step Inn Guest House was where we found the most helpful and nicest staff. Without a doubt, the best thing in this hostel! The staff's advice made our stay in KL incomparably worthier. Location is nice as everything is within reasonable walking distance but it could be better. Facilities are a bit out-dated and the rooms are too hot, with an insufficient fan on the wall. However, staff makes up for every flaw and I'd recommend it!

  • 3rd Aug 2014
  • Novice Nomad
  • Anonymous
  • Portugal
  • Female, 18-24
  • (1 review)


63%

needlessly dirty and unkempt- several dodgy characters hanging around with no obvious function.good central location but everything very shabby.adequate for a one night stopover but no more


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