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Step Inn Guest House and Hostel Reviews

No.35 Jalan Pudu lama, Off jalan Pudu, Kuala Lumpur, Malaysia

Reviews & Ratings Explained

84%

Rating
513 Total Reviews
  • 85%Value For Money
  • 82%Security
  • 91%Location
  • 95%Staff
  • 85%Atmosphere
  • 76%Cleanliness
  • 78%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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100%

Always return to Steps Inn throughout my RTW travel transitting through Malaysia. I love their free baggage storage policy. I like two hostels in KL, that is Steps Inn and the another one near Pasir Seni LRT but they charge for bag storage which is why I go to Steps Inn. Alan the Boss is awesome!


89%

Great hostel in an excellent location! Staff are super friendly and incredibly knowledgable and willing to assist with any query you have. Free food nightly at the Hindu temple down the street is a bonus. This will be the only place i stay if i return to KL.


94%

The staff were amazing very helpful and friendly. The location is in the middle of the city so very easy to get about to the sights. Only bad thing which was no fault of the hostel is that next door was a construction site which our room was facing so no long lay ins .


89%

We had a great time with Step Inn - mostly because Dominic was super helpful. He caught us as we were about to head out on the town for the first time and called us over for a 20 minute chat about the best places to go/things to do in KL, which was appreciated because we're too cool for school and wouldn't normally ask for that kind of help.

  • 23rd May 2014
  • Novice Nomad
  • Anonymous
  • Canada
  • Couple, 25-30
  • (1 review)


80%

The American staff member was fantastic. We stayed only one night in KL and he recommended an entire itinerary for us and made the stay worthwhile. The "Basic Double Bed" room was simple and the ceiling fan is strong enough not to need air con at all. Beds are a bit rickety on top bunk. Doors on the third floor are left open all the time which meant that construction workers next door could see (stare at) you getting out of the shower and using the sinks. Location is good, staff are great!


74%

The receptionists are really really helpful super kind and competent!!!


94%

Best staff ever! The guys in the front desk know everything about the city, and are eager to help. Highlight to the 20min explanation from Dominic in the morning =) In the evening, the couches are the perfect place to interact with the other travelers, and feel at ease in a home atmosphere.


77%

BED BUGS BED BUGS

  • 2nd May 2014
  • Novice Nomad
  • Anonymous
  • England
  • Couple, 25-30
  • (1 review)

Owner Comment (Hide)
Hi We do our best to keep our rooms clean and disinfect them once a month, but bed bugs are a guest house's worst enemy. Unfortunately, due to our high volume of guests, from all over the world, we cant keep the little guys from coming along. They like to hide in clothes and bags. But, I apologize for any inconvenience and we will l do our best to increase our inspections of all the rooms. Cheers Step Inn Management

91%

My travel experience in Malaysia wouldn't be half as good without the people in the hostel. They were very, very friendly and helpful and recommended the best places in Malaysia. Thumbs up to them! Good value for money, super convenient location. I recommend this hostel for anyone who values travel over luxury! :)

  • 1st May 2014
  • Novice Nomad
  • Anonymous
  • India
  • Female, 25-30
  • (1 review)


83%

Staff lovely. Great facilities. Marked down as not very clean, everywhere a bit grubby and run down. Kitchen surface covered in ants which isn't ideal. Shower was hot, bed was comfy. Clean towel and blanket provided.

Owner Comment (Hide)
Hi Thanks for the compliments about our staff and facilities, we really appreciate them. We do our best help our guests with whatever we can. Since we are a budget guest house, all our areas are very basic but we do our best to keep them clean. We really enjoyed having you, and if you ever return back to KL, you always have a bed at Step Inn. Cheers Step Inn Management

100%

been a repeated guest of this hostel, almost never have a problem with this hostel :)

Owner Comment (Hide)
Hi, Thanks for the kind words and thank you for coming back so many times, its great having you. As you know, you always have a bed here at Step Inn. Cheers Step Inn Management.

86%

First thing; best part about this hostel is atmosphere, the staff and fellow travelers you meet. The place is not a five star hotel or expensive hostel; it is a budget hostel. However, the staff are some of the best I have come across, both entertaining and helpful and happy to drink and hang out, as well as help us to further destinations. Definitely recommend staying here if you intend on meeting other travelers. Ps ask Jonas (night shift) to sing, amazing voice. Can't drink though ;)


86%

Great place to stay in KL! The staff is awesome and makes you feel at home. The outside common area is simple but enough to gather everyone in the hot nights of KL. The dormitory is confortable and clean, but the double bed private room is even better! The bathrooms need a bit extra care, but it wasn't much of an issue. We stayed for a few days and then decided to book some more since it was so pleasant. Thank you guys!


83%

Not the cleanest hostel ever seen but greatest staff, Dominic and Jonas can advice you on anything you would like to go to!


100%

Good spot and friendly a proffessional staff

  • 7th Apr 2014
  • Novice Nomad
  • Anonymous
  • Czech Republic
  • Male, 31-40
  • (1 review)


66%

average OK


97%

We were supposed to be 3 days and we ended up being 20. It's the atmosphere of the hotel. All the staff are very welcoming and friendly and them and the other guests really make you feel at home. As we say is a home away from home. There are 2 common rooms, one outside and one inside which allows you to socialise with other travellers. Is possible to cook your own meals and there is plenty of WiFi. We loved this place and we will come back every time we go through KL Thanks guys!!


66%

The place is not bad located and the staff are great, with lots of knowledge about the city and where to go. The place is ...well ok i guess but really really basic, so do not have any expectations whatsoever... If you use it to literally only sleep I guess you can put up with it for few nights, I wouln't want to spend more time the just sleep in it.


74%

Staff were very nice however the dorm was very very HOT. Only fans, no A/C. I did read that when I booked it however for RM20 you need A/C even at that price. Very uncomfortable nights sleep. TV room downstairs was nice and The WIFI was good. Good location


94%

The staff here make the place!! Both the guys on reception were so friendly and helpful throughout our stay to both us and every other guest there providing advice on what to see, how to get there, pricing etc (note they are not a travel desk so making no extra cash out of doing that!!!). Room was fairly big with a huge window and two big fans, though still fairly warm at night in there. Lockers provided in reception. Having a kitchen was awesome!! Everything was kept clean and films were great!

Owner Comment (Hide)
Hi Thanks for the kind words, it was great having you two. We do our best to provide as much info to our gests as possible because, we know, knowledge is power. We wish you safe travels on your journey and hope to see you again here one day because, once you've stayed with us, you will always have a bed here at Step Inn. Cheers!

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