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Staff is very nice and friendly, but they're not very helpfull. Room is cleam and nice looking, but the mattress is hard as rock, so uncomfortable! Again, bathroom is nice looking, but after 2 minutes showering the room is full of steam and humidity's everywhere... It's close by Fira's city center, but a bit noisy at night. Wifi is ok, cheap hostel, ok if you're travelling on a budget.