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Sun & Moon Hostel Reviews

C/ Ferran 17, Barcelona, Catalonia, Spain

Reviews & Ratings Explained

72%Overall Rating

From 36 ratings
  • 65%Character
  • 71%Security
  • 93%Location
  • 74%Staff
  • 62%Atmosphere
  • 66%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
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57%

The price seems cheap at first but bewar - they charge you for everything. Even leaving your luggage there for the day. Tiny shower. But not a bad location if you like lots of drunk room mates and loud party's outside.

  • Novice Nomad
  • 25 May 2012
  • Anonymous
  • USA
  • Couple 18-24
  • (2 reviews)


63%

Location excellent & price reasonable. Desk staff was friendly and professional, but there were men on the rooms staff who repeatedly harassed us in our dorm. They would barge in without knocking demanding to know who was sleeping in what bed, turning on lights and not turning them off, and slamming doors. We traveled alone & therefore didn\'t know anything about the other lodgers, still they persisted very rudely and threateningly. This happened @ least 5 Xs during our stay.

  • Novice Nomad
  • 12 May 2012
  • Anonymous
  • (Country undisclosed)
  • (Gender undisclosed)

Owner Comment (Show)
Hi, Thank you so much for your comment. We sincerely apologise for the inconvinience that it may have caused to wake you up those days... we will definitely work on that. Thanks to your feedback we're able to take action towards it.

63%

LIsten, it's a cheap place to stay if you don't plan on staying in the hostel much. WIfi didn't work very well from my room, it is in the heart of Barcelona, so great location. The staff is really cool, the place... not so much Breakfast was the most ghetto thing i've ever seen, plastic containers, containing more plastic things

  • Novice Nomad
  • 13 Apr 2012
  • Anonymous
  • USA
  • Male 25-30
  • (1 review)

Owner Comment (Show)
hi! thanks for your feedback. We will try and improve on the comment given. Regards, SM hostel

80%

Nice hostel but was definitely unaware that i would have to purchase a blanket or sheets!

  • Novice Nomad
  • 06 Apr 2012
  • Anonymous
  • USA
  • Female 18-24
  • (2 reviews)

Owner Comment (Show)
Hi ! Thank you for your comment. Sorry that you didn't know that the sheets and blankets were not included. Actually, the information is wirtten on the site of Hostelworld and our official website. Regards, SM hostel

77%

Very well located and clean rooms. Breakfast was definitely a let down, nothing fresh - just some packaged pastries. But aside from that it was nice!

  • Novice Nomad
  • 06 Apr 2012
  • Anonymous
  • Iceland
  • Female 18-24
  • (3 reviews)

Owner Comment (Show)
Hi ! Many thanks for your comment. With your feedback, we will keep improving! Regards, SM hostel

73%

2€ for bedsheets?!? 3€ for a blanket?!? They're nuts. The hostel is nice overall, i stayed in a,lovely 6ppl room with private bathroom. But charging extra money for the basic equipment of a bed is absurd. A hostel is a place for people to sleep in, for god sake. Breakfast is handed out in a plastic box, so silly and environmentally unfriendly. They also charge to 2€ for luggage storage, but at least they go fetch it for you with your token, so it's extremely safe.

  • Novice Nomad
  • 06 Apr 2012
  • Anonymous
  • Italy
  • Mixed Group 18-24
  • (6 reviews)


67%

Great location, free storage lockers in each room were a huge plus, as was the free internet/computers. The rooms are quite small with too many people in one room. Not overly clean and the kitchen has no stove or hot plates for cooking hot meals (only microwave and toaster).

  • Novice Nomad
  • 06 Apr 2012
  • Anonymous
  • (Country undisclosed)
  • (Gender undisclosed)

Owner Comment (Show)
HI! Many thanks for the comment given on the service provided. We will try and improve the quality and service of the kitche, too. Regards, SM hostel

77%

Space in 8-bed room very narrow. Good internet room, but not all computors were operating.

  • Novice Nomad
  • 05 Apr 2012
  • Anonymous
  • Germany
  • Male 41+
  • (2 reviews)

Owner Comment (Show)
Hello Matthias Many thanks for your email. We will definitely try to improve in our service. Regards, SM hostel

80%

It\'s a clean place very close to La Ramblas, which is the most touristic center. I wouldn\'t say it\'s always best to stay in the center since it\'s inevitably noisy. Staff speak good English and are very nice. But I don\'t understand why I have to pay 3 eatra euros for a blanket. The next morning, a couple and a little dog stayed in the same bed in our dorm, which is a really wired thing!

  • Novice Nomad
  • 30 Mar 2012
  • Anonymous
  • (Country undisclosed)
  • (Gender undisclosed)


50%

i was very shocked that we had to pay 3euros for the blankets. Normally blankets are in all hostels included.

  • Novice Nomad
  • 21 Mar 2012
  • Anonymous
  • Germany
  • Female 18-24
  • (2 reviews)


60%

Nice loaction but o so expencive. Rooms are dull and have a horrible finsih. Painters where either in a hurry or left the job to some kids. Also. The place is not very soundproof. This goes for between the rooms, into the hall and the stairs. Glad I was only there for one night and spent most of it outside. Never again for that price and that low quality

  • Novice Nomad
  • 11 Mar 2012
  • Anonymous
  • (Country undisclosed)
  • (Gender undisclosed)

Owner Comment (Show)
Dear customer, Thank you very much for your comment and we are sorry that you didn't enjoy your stay at Sun & Moon. Could you tell us the room you were staying in? Since we are doing maintenance work every now and then and we would really like to improve the facilities for our customer's satisfaction. Many thanks for your feedback which makes us improve and work harder day and day. Sun & Moon hostel

87%

Thank you for these days. I think I'll come back one day.

  • Novice Nomad
  • 18 Jan 2012
  • Anonymous
  • Belgium
  • Female 18-24
  • (1 review)

Owner Comment (Show)
Thank you for the comment! We will wait for you here :) !

100%

I met very nice people!! Lovely!! Recommend to all!! thaxs!!

  • Novice Nomad
  • 13 Jan 2012
  • Anonymous
  • Netherlands
  • Female 18-24
  • (2 reviews)

Owner Comment (Show)
hi!! it was nice to have you! see you next time ;)

33%

This is one of our worst hostel experience ever. 1. No internet. We stayed there for 3 nights 4 days. Internet is only accessible in the tiny area around the reception table. And, you cannot stand in the reception table to use internet. The staff will think you are blocking other customers and chase you away. Yes, after you paid, you are not a customer any more. 2. 3 euro for one blanket and 2 euro for sheet or you get nothing on your bed. 3. We only got cleaning once during our 3 nights stay.

  • Novice Nomad
  • 03 Jan 2012
  • Anonymous
  • (Country undisclosed)
  • (Gender undisclosed)

Owner Comment (Show)
Dear customer, Thank you for your feedback. We are sorry you didn't have a nice stay in the hostel. We did experience problems with the Internet and we are sorry that it caused inconvinience. You could use the Internet access in the main reception, NOT in the corridor - which was actually blocking the flow of other customers. This is why the receptionist told you to use it in reception - Your group had put chairs in the whole line of the corridor -which understandably make us tell you not to use the internet in those conditions when you have a pretty large reception entrance. The blankets and sheets are always an extra service we provide. This is already written on our official website and Hostelworld- (when the customer books, accepts the terms and conditions and the extra costs, too, since its already informed by net). The rooms are cleaned every day: the bottom bed sheets, bathroom, etc.. In all rooms (private and dormitory rooms).

90%

That was cool!!

  • Novice Nomad
  • 06 Dec 2011
  • Anonymous
  • (Country undisclosed)
  • (Gender undisclosed)

Owner Comment (Show)
Thanks!!! See you next time :-)

63%

My stay was ok. We had a 6 person room and for 2 out of 3 nights our 3 person group had it to ourselves. The real trouble came when another man booked into the same room as us, stole my macbook out of the locker. It was all locked up and the only way somebody could have gotten into it is picking it or having the key. After an FC Barcelona game I came back to my missing computer. When asked if they had an insurance policy for stolen items they replied with a no. Bad luck with this hostel.

  • Novice Nomad
  • 02 Dec 2011
  • Anonymous
  • USA
  • Male 18-24
  • (1 review)

Owner Comment (Show)
Dear Joseph, Thank you for your comment. We are still considering the matter of your stolen Macbook. We really wanted to inform you that we haven't taken this lighly. In fact, it has gone to police. We called them and they took the details of the ´presumptous´ thief. Also, your locker was not closed (it means that nobody else has or had the key). The locker was severely damaged. Anyhow, the police is still taking care of the situation and as we said to you before, if you have insurance policy (because it doesn't affect if we do - since it was a personal belonging of the customer) you could ask for some compensation. We always try our best to bring best comfort and security to our customers. Thanks.



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