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Superb Hub @ Bugis City Reviews

2A Jalan Pinang, Next to Arab Street, Singapore, Singapore

Reviews & Ratings Explained

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

Reviews of Superb Hub @ Bugis City

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76%

Decent place, but no real common areas or places to meet up with folks. Also, the WiFi internet won't allow new computers to join (so, basically, it won't work and the owner doesn't know how to fix it). The owner is nice and the rooms are clean though (beds down on the floor).

Owner Comment (Show)
Hi: Thanks a lot for staying with us for 2 nights. We will improve our common areas with more chairs and tables, etc. We have 2 wifi networks for our guests. Some computers/handphones cannot link to our networks due to technical reasons beyond our knowledge. We have in-house computer for our guests to serve the net and email. If urgent, we also have hotspot and personal portable modem to help our guests solve their connnection problems. Sincerely appreciate your support and genuine feedback. We will have your feedback in mind to improve our service standard. Best wishes.

66%

Disappointing and looked nothing like the website. It did the job but no communial area and no bedding.

  • Novice Nomad
  • 13 Jan 2012
  • westwood
  • Australia
  • Female 31-40
  • (6 reviews)

Owner Comment (Show)
Hi: Thanks for staying with us. As your arrival was late, we arranged a room in a "Japanese" set up near the shower room so that u can rest earlier. We have rooms with double-decker, double beds too. As agreed with your comments, our hostel provides the basic value-for-money set up to help our guests save money in a prime location. Our bamboo lane has chairs to allow our guests to mingle around if needed. Thanks again for your kind support and feedback. We will continue to improve with the value for money in mind. Best wishes.

56%

If you look for a location, this hostel is the best, very easy to travel around. Otherwise, better to look for other.

  • Novice Nomad
  • 11 Jan 2012
  • Anonymous
  • Vietnam
  • Male 31-40
  • (1 review)

Owner Comment (Show)
Hi: Thanks for staying with us for 3 nights. Indeed, we invested heavily for the location for the convenience of our guests. U will save a lot of time and transports fare. And there are many facilities and places of interests and good and cheap eateries nearby. With regards to security, we have CCTVs, 24-hr manning at our entrance, security code door and a police station nearby, etc. With the amount invested in this hostel, it is certainly a value-for-money hostel for our guests. Best wishes.

90%

The staff were so competent and helpful. Mr Tang was so knowledgeable and went out of his way to lead my daughter and I in the night to the bus station to reach our train station at Woodlands. Fantastic service.

  • Novice Nomad
  • 07 Jan 2012
  • Anonymous
  • New Zealand
  • All Female Group 41+
  • (3 reviews)

Owner Comment (Show)
Hi: Thanks for staying with us. Glad to learn that we have attended to your needs. Indeed, your safety and needs are our concerns and will do our best to improve our facilities and services. More staff will be added to assist our guests. Best wishes.

73%

Nice old couple who'm handle the housekeeping. We're suppose to have twin bed room on 3rd floor, but it's was under renovation. We got bunkbeds in a small room on 1st floor. No complaint about the dogs (3 cute ones, but no cats as other reviewers have written), only one barking in the morning (no problem because you'll be up anyway).

  • Novice Nomad
  • 05 Dec 2011
  • Anonymous
  • Malaysia
  • Female 25-30
  • (1 review)


36%

To welcome guest, the front door should be open. If closed, you must put big sign so that we can see. To operate a hostel business, TOWEL should be free of charge.

  • Novice Nomad
  • 24 Oct 2011
  • Anonymous
  • Thailand
  • Male 41+
  • (3 reviews)

Owner Comment (Show)
Thanks for your feedback. We are upgrading our reception to be ready in Mid-November this year. Bigger size will be put up for those who check in in odd hours, although we have instructions emailed. Best wishes.

56%

It was ok. I was clean. would be nice if the hot water worked, Wirelass internet never worked. Why it got a low rating on fun is that the manager's two dogs would bark at any hour of the day or night and the manager did NOTHING about it.

Owner Comment (Show)
Hi thanks for your support. Our water heaters are working very well. You just need to turn on the switch at the shower entrance. Those dogs are adopted and will be managed closely although they bring fun to the dog lover tourists. Best wishes.

46%

Don't have almost anything good to say about this hostel. In the corridor and toilets it smells very bad, room was not that clean and really tiny (like a closet with mattresses on the floor), beds were awful (fake leather under the sheets which makes you sweat), paper thin walls, cockroaches running in the room. Only good things were location (as mentioned in many reviews), free internet and clean and new showers (with hot water). Despite the location we wouldn't go back.

  • Novice Nomad
  • 28 Sep 2011
  • Anonymous
  • Finland
  • Couple 25-30
  • (3 reviews)

Owner Comment (Show)
Thanks for staying with us and feedback. We disagreed that "Don't have almost anything good to say..." Imagine with a value of SG5 million, we certainly of a lot to offer: 24-hr use of air-con, newly furnished hostel, For hygience reason, we intentiontionally have a PVC protector to make sure the next user has a clean mattress to use, etc. Kindly note that Singapore is the 10 most expensive places to live in the World, with the amount of money you paid, it is certainly value for money. Perhaps we need to manage our guests' expectations, And we will remind our staff to pay more attention to cleariness, With your expectations, we hope you will be prepared to set asides a higher budget to stay in a hotel in future when you are in Singapore. For us, we will take your feedback positively and look for ways to improve continuously. Best wishes.

46%

the double rooms are very poor and we cant recommend... our room was mould infested... so we asked for a different room and were lucky to stay in a dormitory room with bunk beds and screens to next bunk beds... this was ok... but be careful... the owner wants you to pay first before he lets you in and if you cant avoid the mould infested rooms as we did you wont get your money back... so dont book a double bed room at this place...

  • Novice Nomad
  • 26 Sep 2011
  • Anonymous
  • Germany
  • Male 31-40
  • (1 review)

Owner Comment (Show)
Thanks for staying with us and giving your feedback although we may not agree with it fully. Our double-rooms are different from each other due to the layout of the building. You only stay in one of the rooms and it is not fair to say all of our rooms are very poor, right? The small patch of mould near the aircon pipe can be removed easily. We are genuinely prepared to let our guests change rooms if available. With regard to the pay first policy, we have stated very clearly in our description and our confirmation email. Before your check-in, we allow our guests to cancel the booking. And it is not fair for any guests to cancel at the last minute, and deprive others a chance to stay with us. In fact, we are reasonable, we will only offer a room that is in the right conditions. For your case, you did get a chance of room, and you did not need to get your money back. We assure our guests that we are reasonable. We are prepared to be flexible based on a case-by-base basis. Our 2-head rooms are certainly value for money and worth considering. Lastly best wishes and have a wonderful life ahead. Be cheerful!

76%

good location, affordable and very tourist friendly (informative)

  • Novice Nomad
  • 25 Sep 2011
  • Anonymous
  • Philippines
  • Female 31-40
  • (1 review)

Owner Comment (Show)
Hi: Thanks for staying with us. We are pleased you are happy with our hostel. We will not take your for granted and we will continue to improve our services and facilities, with value for money in mind. Best wishes.

80%

Very convenient! Excellent location! Woul definitely come back!

  • Novice Nomad
  • 23 Sep 2011
  • Anonymous
  • Philippines
  • Male 31-40
  • (1 review)

Owner Comment (Show)
Hi: Thanks for your support and appreciation. We wil have nicer rooms and reception and more improvements by Mid November. Take care.

90%

I go with friends, and they're the first come to singapore. It's not problem for them with hostel super Hub @ bugis city to make easier go every where.

  • Novice Nomad
  • 21 Sep 2011
  • Anonymous
  • Indonesia
  • Female 41+
  • (1 review)

Owner Comment (Show)
Hi: It is a pleasure that you stayed with us and showed appreciation. We will have u in mind and continue to improve our facilities and services. We will have more tips for our guests to save on transport to places of interests and on good foods, cheap and good. Make our guests experience a more efficient stay in Singapore. Good luck.

50%

HORRIBLY NOISY! The paper thin cardboard partition (with no 100% close up ceiling) is very unsafe. If you are tall enough, a crawl from the non close up space between the ceiling and the partition can get you to the next room. The paper thin partition can let you hear even the typing noice on a laptop fr the next dr. The night of my stay is horrible. A group of backpackers singing loudly with loud music till 3am eventhough they are told by us not to do so. I would not recommend this hostel.

  • Novice Nomad
  • 14 Sep 2011
  • Anonymous
  • Malaysia
  • Female 31-40
  • (1 review)

Owner Comment (Show)
We understanding you are totally aware of the hostel facilities when you make the booking Our hostel is covered by CCTVs for security. Please do not PRETENDED that you do not know. You could have not check in at all if you do not accept the room arrangement. For the good rate at only S$50 for a room a night and in one of the best location in Singapore, you know you could not find another hostel like ours. Please do not try to mislead others in your comments and you must also let others know the good point of the hostel. Anyway, thank you for staying with us.

23%

Catastrophic hostel to anyone we recommend not going there.Nice location but away from everything. Money is required before entering the room, literally on the road without any reception when you come into the hostel understand why they do it. Toilet and shower at the same place, shower over the toilet bowl. Claustrophobic single rooms,reconstructed only a thin wall that no longer outweigh the ceiling so that you hear someone snoring, farting, coughing ... Staff speak English poorly. Terrible!

Owner Comment (Show)
Hi: Thanks for your feedback. There are certain points we need to clarify so as not to mislead our future customers: - It is a common policy to pay and settle admin work before entering the rooms. - Our ground floor are under major renovation to make it even better for our guests. Also, if the guests check in at odd hours, they will go to the side door - kindly note that the stairs are designed at the sidedoor for better 24-hr security. - Your comments are only 1 or 2. It is contraditory to your comments (for example: the location your scored 2, and in your comment you stated "nice location"). - Toilet and shower at the same place. Kindly go to third floor, there is a big shower area with modern and clean hot shower rooms available. See the picture. - We show you that the cubicle you booked is not to the ceiling we stated very clearly. As Singapore is one of the top 10 most expensive places in the world, the price you pay is too value for money. And the investment we put in for this building for our guests is certain not catasprophic. You mention staff can only speak poor english. Please note that we have staff we can speak very good BBC English, just pick up our phone if your never see them, you can get help from those who speak very well. We have one temp old staff who is weak in hearing, certainly he can provide very good directions as he has been in driving line for more than 30 years. All in all, we respect your feedback, however, we do not agree largely to your comments. Despite all these, we will continue to upgrade and improve our facilities and services. By December, more quality staff members will be added to enhance our customer service ( a member who has travelled the world and in the travel line for more than 30 years; and a staff who is a consultant who is speaking very good English). Enjoy your live and stay whereever you go and be happy. Best wishes.

66%

Good location at attractive price. But 1-2 nights are the max you want to stay here. Walls are paper thin between the rooms and only a heavy consumption of alcohol ensures a good nights sleep. Our room was on the top floor - a small attic room which made standing up in your room nigh impossible. But I guess if you don't intend to spend much time in your room then its sufficient. The free wi-fi was intermittent and unreliable - acceptable in other parts of SE Asia, but not Singapore.

  • Globetrotter
  • 09 Sep 2011
  • Anonymous
  • Australia
  • Couple 25-30
  • (43 reviews)

Owner Comment (Show)
Hi: Thanks for your staying with us and genuine feedback. We appreciate that and we will change the telco provider to provide a better network. Best wishes. Hope to serve u better in the near future.

86%

the place was clean.. the caretakers were very nice... the owner of the place is friendly and it has the best location.. you wont regret if you try ths hostel.. more power superb.

  • Novice Nomad
  • 27 Aug 2011
  • Anonymous
  • Philippines
  • Female 25-30
  • (1 review)


73%

Good location. Clean. Staff good. But if the price can provide simple breakfast will be better.

  • Novice Nomad
  • 26 Aug 2011
  • Anonymous
  • Malaysia
  • Female 25-30
  • (1 review)


30%

Rooms with no windows, sleeping on the floor on old little beds, rooms round about 7square metres, really dirty rooms, NEVER we will go there again, please let this know all the travellers!!!!! the lowest standard I have ever slept

  • Novice Nomad
  • 13 Aug 2011
  • Anonymous
  • Germany
  • Male 25-30
  • (1 review)

Owner Comment (Show)
We have photos of all bed types at hostelworld website and please do not pretend that you are not aware. Our rooms are always clean. We did not hear from you at all for any problem during your stay with us. Your rating for our location is 1. We are in one of the best location in Singapore. This show that you are not honest with your comments. For that you are not welcome to our hostel anymore and you are the most unreasonable and lowest standard guest we ever had.

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
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  • 65%

  • Overall Rating
  • From 30 ratings
  • 57%Character
  • 69%Security
  • 78%Location
  • 69%Staff
  • 54%Fun
  • 65%Cleanliness

Latest Review

  • 22 Jan 2012 (76%)
  • Decent place, but no real common areas or places to meet up with folks. Also, the WiFi internet won't allow new computers to ...
  • Read more...
  • Anonymous

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