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Superb Hub @ Bugis City Reviews

2A Jalan Pinang, Next to Arab Street, Singapore, Singapore

Reviews & Ratings Explained

73%Overall Rating

From 27 ratings
  • 67%Character
  • 75%Security
  • 82%Location
  • 79%Staff
  • 62%Atmosphere
  • 76%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
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90%

Very friendly and helpful. Not more and not less than I expected.

  • Novice Nomad
  • 29 Apr 2012
  • Anonymous
  • USA
  • Male 25-30
  • (1 review)

Owner Comment (Show)
Hi: Thanks for your support and appreciation. We will continue to improve our facilities and services. We will live up to your kind expectations and support. Best wishes to what you are doing. Take good care.

80%

So far ok, but there are 2 dogs there make the hostel smell bad. Me and my friend can smell it from outside of the entrance, really smelly. And there is a boy who lives next to my room, he is quite rude. Before he started the conversation, he told us he is an army. I think army got no rights to talk to me by using that kind of tone. Others so far so good.

  • Novice Nomad
  • 08 Apr 2012
  • Anonymous
  • Malaysia
  • Female 25-30
  • (1 review)

Owner Comment (Show)
Hi: Thanks for staying with us for a few nights. Although the two small adopted doggies are not in the hostel, neighbour indeed, we will help remind they are smell good. Glad that you enjoyed the stay here in general. Best wishes and see u in the near future.

63%

For one bed, the lock is not good, and there is open space above the ceiling and between two rooms. Someone can jump and sneak into other room easily. If the management can close this partition and change the door lock it would be much better.

  • Novice Nomad
  • 29 Mar 2012
  • Anonymous
  • Indonesia
  • Male 41+
  • (3 reviews)

Owner Comment (Show)
Thanks for your support to stay in our hostel. Thanks also for your concern. We follow the fire safety regulations and have our one-head room in that design - no cover to the ceiling. We have SENSORS TO PREVENT PEOPLE FROM CLIMBING OVER. It is NOT EASY to climb over without notice. Despite that, we have camera to capture activities in the hostel. No visitors are to enter the hostel without registration. 24-hr manning. On the 3rd floor, we have more lockers for those who need to lock more things there. We always have the security of our guests in mind. Best wishes. Hope to see u in the near future.

70%

The walls between the "rooms" should at least go to the ceiling. It felt like I was sharing a bed with the snorer over the partition.

  • Novice Nomad
  • 16 Mar 2012
  • Anonymous
  • Australia
  • Male 31-40
  • (2 reviews)

Owner Comment (Show)
Hi: Thanks for your support to stay in our hostel. We follow the fire safety regulations and have our one-head room in that design - no cover to the ceiling. Despite that, we have camera to capture activities in the hostel. No visitors are to enter the hostel without registration. 24-hr manning. On the 3rd floor, we have more lockers for those who need to lock more things there. We always have the security of our guests in mind. Best wishes.

57%

Smelly room without windows.

  • Novice Nomad
  • 10 Mar 2012
  • Anonymous
  • Poland
  • Female 25-30
  • (2 reviews)

Owner Comment (Show)
Thanks for staying with us and feedback. We constantly keep our rooms clean and fresh. We refrain our guests from bringing in pungant items such durains, or smoking in our hostel rooms. Guests are welcome to change rooms if available. Best wishes.

83%

The best place for buget travellers. Small rooms, but full equipment, & they advise U about the walls are short, but enough high(similar as the NYC ones). Little noise street, specially cos the iman calls in the close Mosque. Internet works properly & also the individual conditioning air. If U want more, be ready to pay near doble in the closest 2 stars hotels.

Owner Comment (Show)
Hi: Thanks for staying with us and your sincere and realistic feedback. We will not take your feedback for granted and we will continue to improve our facilities and service. More staff will be added to provide helpful tips to our guests. We will forward to serving you or your friends in the near future. Best wishes to your future endeavours.

80%

Good location but the wall is not conceal to the ceiling then when you talk or make little noise in the evening its will disturb another room.That s not good.

  • Novice Nomad
  • 04 Mar 2012
  • Anonymous
  • Thailand
  • Male 31-40
  • (2 reviews)

Owner Comment (Show)
Thanks for staying in our 1-head cabin room and feedback. Our hostel rooms comply strictly with Singapore fire safety requirements. We offer value for money rooms at a very strategic location - it saves travelling time and cost. Our premises are protected by a good CCTV system too. Looking forwards to seeing u in the near future. Regards.

37%

I often travel budget so I am aware of what I should expect for a cheap hostel but this place was far beyond my lowest expectations. When I arrived after a long, exhausting flight, I had to seek an ATM and pay in advance. Room was small, window-less, and really dirty. The sheets had been clearly used by someone else before and not replaced. They stink badly and the mattress was very old and covered with plastic material, what resulted extremely uncomfortable. All in all, this place is a no-no.

  • Novice Nomad
  • 03 Mar 2012
  • Anonymous
  • Spain
  • Male 31-40
  • (1 review)

Owner Comment (Show)
Thanks for your staying with us and your feedback. We have invested more than 5 million + Singapore in this hostels and new air-con, internet, good location, newly renovated, etc. and it is a regret we still meet your expectations. All in all, we understand you were very frustrated as you have to PAY IN ADVANCE.

87%

Staff was great and the place was clean. The location was perfect. Some other guests didn´t understand the rule to be quiet at night time.

  • Novice Nomad
  • 25 Feb 2012
  • Anonymous
  • (Country undisclosed)
  • (Gender undisclosed)

Owner Comment (Show)
Thank you for staying with us. Hope to see you soon in the near future.

63%

Firstly I came to the place, the smell of the dog was so strong. And I didn\'t get the right room as I\'ve booked. I paid the deposit for a room with twin bed, but I got with bunk bed. It absolutely dissapointed me and the owner seemed didn\'t give any right solution and blame it to hostel.com But the staff (Mr. Tang) was so friendly. The place near to MRT station so it ease us to get the transportation. The privacy is low because you can hear and be heard from the next room.

  • Novice Nomad
  • 19 Feb 2012
  • Anonymous
  • (Country undisclosed)
  • (Gender undisclosed)

Owner Comment (Show)
Hi, Thank you for your support. I believed you have make a mistake in your booking, for it was for a 2-head room and not a room with twin bed. Once again, thank you for staying with us.

83%

I stayed there with my boyfriend for 7 days. Very Singapore - terribly clean and safe. Small room though. Bugis Junction nearby was terrific, with delicious food and amazing discounts on clothes. There was a marvelous Mediterranean restaurant within 1 minute\'s walk. They have good chicken BBQ. I guess the waitresses were Philippians cause they look hot. All was wonderful except the first floor is kinda damp and has no window in the room at all. Generally it was an unforgettable experience. Avoid first floo


77%

Decent place, but no real common areas or places to meet up with folks. Also, the WiFi internet won't allow new computers to join (so, basically, it won't work and the owner doesn't know how to fix it). The owner is nice and the rooms are clean though (beds down on the floor).

Owner Comment (Show)
Hi: Thanks a lot for staying with us for 2 nights. We will improve our common areas with more chairs and tables, etc. We have 2 wifi networks for our guests. Some computers/handphones cannot link to our networks due to technical reasons beyond our knowledge. We have in-house computer for our guests to serve the net and email. If urgent, we also have hotspot and personal portable modem to help our guests solve their connnection problems. Sincerely appreciate your support and genuine feedback. We will have your feedback in mind to improve our service standard. Best wishes.

100%

IT is really a typical family of Singpore, owners are very kind and helpful.

  • Novice Nomad
  • 16 Jan 2012
  • Anonymous
  • China
  • Female 31-40
  • (2 reviews)


67%

Disappointing and looked nothing like the website. It did the job but no communial area and no bedding.

  • Novice Nomad
  • 13 Jan 2012
  • westwood
  • Australia
  • Female 31-40
  • (6 reviews)

Owner Comment (Show)
Hi: Thanks for staying with us. As your arrival was late, we arranged a room in a "Japanese" set up near the shower room so that u can rest earlier. We have rooms with double-decker, double beds too. As agreed with your comments, our hostel provides the basic value-for-money set up to help our guests save money in a prime location. Our bamboo lane has chairs to allow our guests to mingle around if needed. Thanks again for your kind support and feedback. We will continue to improve with the value for money in mind. Best wishes.

57%

If you look for a location, this hostel is the best, very easy to travel around. Otherwise, better to look for other.

  • Novice Nomad
  • 11 Jan 2012
  • Anonymous
  • Vietnam
  • Male 31-40
  • (1 review)

Owner Comment (Show)
Hi: Thanks for staying with us for 3 nights. Indeed, we invested heavily for the location for the convenience of our guests. U will save a lot of time and transports fare. And there are many facilities and places of interests and good and cheap eateries nearby. With regards to security, we have CCTVs, 24-hr manning at our entrance, security code door and a police station nearby, etc. With the amount invested in this hostel, it is certainly a value-for-money hostel for our guests. Best wishes.

90%

The staff were so competent and helpful. Mr Tang was so knowledgeable and went out of his way to lead my daughter and I in the night to the bus station to reach our train station at Woodlands. Fantastic service.

  • Novice Nomad
  • 07 Jan 2012
  • Anonymous
  • New Zealand
  • All Female Group 41+
  • (3 reviews)

Owner Comment (Show)
Hi: Thanks for staying with us. Glad to learn that we have attended to your needs. Indeed, your safety and needs are our concerns and will do our best to improve our facilities and services. More staff will be added to assist our guests. Best wishes.

57%

Private rooms without proper walls made it hard to sleep when other persons talked. no nice place to sit and eat . only for one person only a micro waveoven to cook in. the free wifi did not work almost at all.

  • Novice Nomad
  • 04 Jan 2012
  • Anonymous
  • (Country undisclosed)
  • (Gender undisclosed)


73%

Nice old couple who'm handle the housekeeping. We're suppose to have twin bed room on 3rd floor, but it's was under renovation. We got bunkbeds in a small room on 1st floor. No complaint about the dogs (3 cute ones, but no cats as other reviewers have written), only one barking in the morning (no problem because you'll be up anyway).

  • Novice Nomad
  • 05 Dec 2011
  • Anonymous
  • Malaysia
  • Female 25-30
  • (1 review)




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