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Surf 'N' Snow Backpackers Reviews

Level 1, 102 Albert Street, Auckland, New Zealand

Reviews & Ratings Explained


372 Total Reviews
  • 50%Value For Money
  • 63%Security
  • 87%Location
  • 68%Staff
  • 48%Atmosphere
  • 41%Cleanliness
  • 40%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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Overall I was very unhappy with the quality and would not stay here again. The staff were not on the same page and all seemed to give a different answer. The bedding was not up to any kind of standard with lumpy thin pillows, ripped pillow cases and mattress springs that poked up it was not an enjoyable sleep. The female showers on the third floor do not seem to work as when turned on all they do is dribble down the wall.

  • 20th Nov 2015
  • Novice Nomad
  • Anonymous
  • New Zealand
  • Couple, 25-30
  • (1 review)


Basement rooms are an actual disgrace, floors covered in dirt and old clothes that people have left, surely after they've left, you'd stick them in a lost and found, not just left smelling on the floor. Also, if people are staying in those rooms, some air conditioning or a window would at least slightly increase the rooms appeal. I would also like the mention the lack of locks on the baggage hold room, if you're paying to keep your bags there, you would like a lock on the door for peace of mind.

  • 25th Oct 2015
  • Novice Nomad
  • Anonymous
  • England
  • Couple, 18-24
  • (1 review)


Bathrooms are atrocious. Showers didn't even turn on one day. Building was filthy. Hot girl at reception (one with glasses).

  • 15th Oct 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 25-30
  • (1 review)



  • 13th Oct 2015
  • Novice Nomad
  • Anonymous
  • Israel
  • Male, 31-40
  • (1 review)


The security is very poor. A case of of lost wallet and clothes during my 2 weeks stay. The bathroom and toilet door is almost has no use because they have a big gap in befween the door and the wall. The toilet is located just beside the big window where there are a lot off tall buildings outside. Anyone can see you from outside. Cheapest in cbd, too expensive for fhe value for money. Toilet n bathroom in 2nd floor is under renovation and get very noisy starting around 9am.

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