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Surf 'N' Snow Backpackers Reviews

Level 1, 102 Albert Street, Auckland, New Zealand

Reviews & Ratings Explained

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

Reviews of Surf 'N' Snow Backpackers

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53%

The bedroom window was taped together unable for us the open further to air the room. The bathroom had signs up saying no water after 5am but we had to leave at 7 unable to use the facilities properly. The mattress was old, pillows flat with no stuffing and the bedding looked dirty. The curtain didn't hang right, it could all just be so much better.

Owner Comment (Show)
Hi Thank you so much for your feedback. Unfortunately we had a maintenance of replacing our water pipes going on from 5am to 7am that morning which unable all of us to use water. However, we have put the signs up in the bathrooms earlier from the night before so if necessary our guests can take shower earlier. Our sincere apologies that you did not like our bedding. If you are not too happy with anything at all, next time, please let our helpful receptionists know, and We will be more than delighted to changed that for you.

100%

Awesome! The location is the best of Auckland, moreover a new countdown was just opening! The staff were so friendly, they helped me to organize all my trip in NZ... They were calling for me to book an other hostels and reserve all my bus.. I was in 2 others backpackers the night before and the kitchen was closed at 22pm.. Here you can cooking all the night! Definitely awesome!!

  • Novice Nomad
  • 09 Jan 2012
  • Anonymous
  • France
  • Male 25-30
  • (2 reviews)


100%

clean, friendly and very helpful staff!! thank you for everything you guys did for me^^

  • Novice Nomad
  • 08 Jan 2012
  • Anonymous
  • Japan
  • Female 25-30
  • (2 reviews)


60%

Not somewhere for a quiet night.

  • Novice Nomad
  • 25 Dec 2011
  • Anonymous
  • England
  • (Gender undisclosed)
  • (2 reviews)


90%

All the stuff were very nice and helpful and I really liked the atomosphere of hostel. Would love to come back and stay here again:)

  • Novice Nomad
  • 21 Dec 2011
  • Anonymous
  • Japan
  • Female 25-30
  • (1 review)


60%

I stayed in a twin room with my brother and the room had no windows and smelt really bad. It got extremely hot during the night as there was no way of cooling the room down or airing it out. The showers were good though with good water pressure and pretty clean.

  • Novice Nomad
  • 12 Dec 2011
  • Anonymous
  • New Zealand
  • Mixed Group 25-30
  • (4 reviews)

Owner Comment (Show)
Thank you for your feedback! We provide fans for our guests to air out the rooms during summer, heaters during winter to keep the rooms warm. If you happen to stay with us next time, please ask us at the reception, and we will be more than happy to come back to your with the best suitable solution!

53%

The hostel had a good location but wasn't great. There were security codes everywhere, except the bathrooms and a homeless person came in and used the shower. The rooms were dirty and had no ventilation, and my bed wasn't ready when I arrived at 6pm. There was one very friendly staff member, and another who looked at us blankly every time we spoke to him. It was fine for a place to sleep but I wouldn't recommend it if you are going to be spending much time there.


96%

Awesome location and has all you need. Highly recommended if you are not into staying in a huge hostel like nomads and base.

  • Novice Nomad
  • 30 Nov 2011
  • Anonymous
  • Australia
  • Male 25-30
  • (1 review)


60%

The kitchen was pretty filthy, flies everywhere so not the nicest place to eat your meals. Otherwise the hostel was okay, not the best but could have been worse.

  • Novice Nomad
  • 22 Nov 2011
  • Anonymous
  • Finland
  • Female 18-24
  • (3 reviews)


53%

The double bedrooms were tiny with very poor beds. The single pillow was so dated and used it was pointless being there. The kitchen was very small and dirty with fridges in a disgusting state.

  • Novice Nomad
  • 15 Nov 2011
  • Anonymous
  • Wales
  • Couple 25-30
  • (1 review)


76%

I kept hearing a noise from the corridor at night. At first I thought there was some work outside but it turns out that the noise comes from inside the building.

  • Novice Nomad
  • 15 Nov 2011
  • Anonymous
  • Hong Kong
  • Female 18-24
  • (7 reviews)


90%

The curtains in the rooms need to be thicker, or another layer as the street lights shone through very easily. I used the second floor bathroom, there needs to be a dresser/buffet or similar against the window... because the doors open the wrong way to each other in the showers and leave no space to manevour. There needs to be a second hook on the walls of each dry space in the shower


80%

This was one of the only hostels that didn't triple it's rates during rugby world cup final weekend - big bonus points for that! The room I was in was spacious and light, and the location is convenient for town - all good, would stay here again!

  • Novice Nomad
  • 20 Oct 2011
  • Anonymous
  • England
  • Female 18-24
  • (3 reviews)


70%

kitchen is a bit messy and busy.

  • Novice Nomad
  • 19 Oct 2011
  • Anonymous
  • Colombia
  • Male 25-30
  • (2 reviews)


66%

Kitchen is very poor - e.g. no cups available...

  • Novice Nomad
  • 13 Oct 2011
  • Anonymous
  • Germany
  • Male 31-40
  • (2 reviews)


40%

One of the worst hostels ive stayed in. No the cleaniest, no soap or hand dryers working in the bathroom.

  • Globetrotter
  • 09 Oct 2011
  • Anonymous
  • England
  • Male 25-30
  • (25 reviews)


53%

Location was excellent, but that was about it. The rooms small and messy, the bed hard and uncomfortable, the tv room smelly and had people sleeping in there.

  • Novice Nomad
  • 09 Oct 2011
  • Anonymous
  • Australia
  • Female 25-30
  • (2 reviews)


83%

Rennovate bathrooms please.

  • Novice Nomad
  • 09 Oct 2011
  • Anonymous
  • New Zealand
  • Female 25-30
  • (1 review)


86%

Great hostel located right in the centre of Auckland. Friendly staff, would stay again.

  • Avid Traveller
  • 08 Oct 2011
  • Anonymous
  • Australia
  • Female 31-40
  • (12 reviews)


96%

The best place to stay ever, with an excellent location, and very friendly and helpful staff. Cleanliness is very good and great place to have fun and meet people.

  • Novice Nomad
  • 01 Oct 2011
  • Anonymous
  • Argentina
  • Female 25-30
  • (4 reviews)


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(24 results)

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
View all Auckland Hostels
  • 75%

  • Overall Rating
  • From 36 ratings
  • 63%Character
  • 81%Security
  • 92%Location
  • 79%Staff
  • 64%Fun
  • 67%Cleanliness

Latest Review

  • 17 Jan 2012 (53%)
  • The bedroom window was taped together unable for us the open further to air the room. The bathroom had signs up saying no water ...
  • Read more...
  • bealo , Couple , 1 review , England

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