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Surf n Sun Beachside Backpackers Reviews

3323 Surfers Paradise Blvd, Surfers Paradise, Queensland, Australia

Reviews & Ratings Explained

79%Overall Rating

From 77 ratings
  • 81%Character
  • 72%Security
  • 84%Location
  • 79%Staff
  • 81%Atmosphere
  • 75%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
  • Show Translated Reviews In A Specific Language
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90%

Got a private room it was brilliant, the private rooms are a good size but it is attached to a big living room and kitchen that is only shared with one other private room. Perfect location aswell and staff were super friendly and helpful, Irish girl and English guy


53%

The room smellt, bathroom wasn't really clean. The beds were quite bad as well. The pool area was nice, but no one was using it. People were not talking to ach other. kitchen was okay. I would'nt stay there again. The staff could have been friendlier! Location was good, close to the beache and 5-10 min to the city.

Owner Comment (Show)
Hi Sorry that you though the room smelt but unfortunately sharing with other people the smells can be beyond our control. However if you had informed us of this and of your bed we would of changed you rooms.But you chose to say nothing and go away and write about it instead. It is very hard for us to help you now .

77%

Good hostel if you want to party all weekend, otherwise dont go to surfers as there is nothing to do..

  • Avid Traveller
  • 26 Apr 2013
  • Anonymous
  • Netherlands
  • Female, 18-24
  • (12 reviews)


53%

Inconsiderate staff. Had to wait to for key while they ate within our view and chatted. Not clean. Rubbish in closet and under bed was dusty and had fur balls and hair clips.

  • Novice Nomad
  • 23 Apr 2013
  • Anonymous
  • Australia
  • Couple, 41+
  • (7 reviews)

Owner Comment (Show)
Hi, Sorry if you thought the staff where inconsiderate but the receptionist and driver where just having their well deserved breakfast as it was a busy morning. They Sit with the other guest and chat to them all the time. This is what backpacking is all about??. Your room was not ready which we informed you we where waiting for the cleaners to finish. I am not too sure what else we could of done for you. You where clearly not backpackers and really should of booked a hotel. Thanks

93%

i really loved this hostel. If you like to go partying every night you should definitely go there! Its also close to the beach and the atmosphere is awesome! i got to know really nice people!!

  • Novice Nomad
  • 17 Apr 2013
  • Anonymous
  • Germany
  • Female, 18-24
  • (3 reviews)


77%

Nice breakfast, very good location, more like a hotel (except the bunk beds).

  • Novice Nomad
  • 09 Apr 2013
  • Anonymous
  • Czech Republic
  • Male, 25-30
  • (1 review)


100%

Definitely the best hostel I've stayed in. The staff were all really helpful and would organise day trips for you. They were all really great fun and very friendly. The hostel was in a perfect location right next to te beach and really close to bars and clubs. Would recommend to anyone to stay there, didn't want to leave.

  • Novice Nomad
  • 31 Mar 2013
  • Anonymous
  • England
  • Female, 18-24
  • (1 review)


83%

The double room we booked turned out to be in a little unit with its own kitchen and bathroom, which we only had to share with one other double room. This was something we appreciated. In general the staff was great, and very helpful. A free lift to the busstation was easy to arrange, and the traveldesk gave some good advice about activities.


90%

Had a great day/night in Surfers, great crew, nice hostel, really great atmosphere and easy to meet people. Facilities like the tv room and pool + outside bar are great as well.

  • Novice Nomad
  • 21 Mar 2013
  • Anonymous
  • Netherlands
  • Male, 25-30
  • (4 reviews)


90%

The double room option was perfect for us. Double rooms come in apartments, shared bathroom and kitchen with two other people. Big room, lots of space.

  • Novice Nomad
  • 21 Mar 2013
  • Anonymous
  • Germany
  • Couple, 18-24
  • (4 reviews)


73%

Good location, not far from the center and just 1 min from the beach. 1 hour free internet per day, tv in you room with film streaming 24/7 free lock at the reception (that is good). The rooms are not luxury rooms,. No air conditionerbut at least there is a fun. Courtesy shuttle bus if you are coming and leaving with the greyhound. I reccomend this hostel because the location is great and the staff is kind. Like in every hostel you have to be lucky with the roommates.

  • Novice Nomad
  • 21 Mar 2013
  • Anonymous
  • Italy
  • Male, 18-24
  • (6 reviews)


100%

Really enjoyed this place. Booked a two bed with my girlfriend. We were amazed to find we practically had a full apartment to ourselves, with a double room, just around from the hostel. There was a lounge/kitchen area. We chilled out in the lounge/kitchen area and cooked dinner and watched one of the free DVD's. The reception staff were great and did an organised pub crawl. The hostel is a a v.short walk to the main area, and just around the corner from the bus stop to all the theme parks etc.

  • Avid Traveller
  • 14 Mar 2013
  • Anonymous
  • England
  • Male, 25-30
  • (13 reviews)


87%

A little far off from the central area. Just 10 mins walk. However, love the place, the staff, the new people that I met. They have nights out every night so it's great to meet other travellers if you are travelling alone. Highly recommended for solo travellers. Will definitely come & stay if I visit Surfers again..


50%

Staff is very unfriendly. Doesn't know how to smile. I expect them to show me more when I ask them for activities and interesting places around.

  • Novice Nomad
  • 24 Feb 2013
  • Anonymous
  • Vietnam
  • Male, 25-30
  • (1 review)

Owner Comment (Show)
Hi I am sorry that you though the staff where ufriendly.They did try to help you as much as they could but unfortunately with all the bad weather most activities were either closed or cancelled.We tried very hard to explain this to you ,unfortunately the weather is out of our control. Thanks

90%

WiFi only for 1 hour a day, it is a little confusing when they say free WiFi. Everything else war good.

  • Novice Nomad
  • 16 Feb 2013
  • Anonymous
  • Germany
  • All Female Group, 18-24
  • (5 reviews)


70%

The best thing about this place was the staff. As a couple we were upgraded to our own private double for no extra cost. The bar is nice, you can tell its quite a party place but there were still plenty of people chilling out in the evening. When we first arrived it looked a little shabby, with a little tlc could be much nicer! Not the best hostel we have stayed in but not the worst either!

  • Novice Nomad
  • 13 Feb 2013
  • Anonymous
  • British Virgin Islands
  • Female, 18-24
  • (1 review)


73%

We stayed in a double room, which turned out not to be in the hostel itself but in the block of aparments next door, so we shared a two bedroom apartment/unit with another couple, which was handy as there was a kitchen to share between the two couples, rather than the entire hostel. Staff were friend. Bar was cheap. Went out with the hostel one night, but as we were a couple we seemed to get left behind and didnt really see the rest of the hostel in the club we went into. Would stay again.

  • Novice Nomad
  • 09 Feb 2013
  • Anonymous
  • New Zealand
  • Female, 25-30
  • (1 review)


73%

This place has excellent customer service, especially an employee named Jim. Surf n Sun will pick you up for the bus terminal, give you a tour of the entire hostel, and plan fun activities. I thought overall that this hostel facilities were pretty average.

  • Novice Nomad
  • 08 Feb 2013
  • Anonymous
  • Canada
  • Female, 18-24
  • (3 reviews)


83%

Very helpful &friendly staff. Excellent service eg bus transfers, organised nights out & assistance/advice further activities &travel plans

  • Novice Nomad
  • 06 Feb 2013
  • Anonymous
  • England
  • Female, 25-30
  • (1 review)


100%

Sweet place to stay. Ended up staying almost a week more than I intended


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