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Surf n Sun Beachside Backpackers Reviews

3323 Surfers Paradise Blvd, Surfers Paradise, Queensland, Australia

Reviews & Ratings Explained

78%Overall Rating

From 81 ratings
  • 80%Character
  • 72%Security
  • 84%Location
  • 79%Staff
  • 80%Atmosphere
  • 74%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
  • Show Translated Reviews In A Specific Language
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47%

This hostel is a dump. Its not clean, the cleaners and staff are tourist staying there for free if they work a little, an this reflects their dedication and commitment to the job - which is at about a zero. its messy, unorganised and the bathroom has definatly never been cleaned - even though they say that they do cleaning, we watched them clean one day an a girl basically went into our room picked up the rubbish bags and sprayed disinfectant in the air. ? wouldnt reccomend it to anyone sorry.

  • Novice Nomad
  • 05 Feb 2013
  • Anonymous
  • Australia
  • Female, 18-24
  • (1 review)

Owner Comment (Show)
Hi Sorry that you did not enjoy your stay with us.I would like to point out that the rooms get cleaned everyday but sometimes and in your case your room was full during your stay with no one checking out, do not get a full clean.It is sometimes hard to give that room a good clean with all the bags everywhere so bins may just get emptied from time to time, You seem to be surprised that our backpackers is full of backpackers or to quote yourself "tourist", It is very frustrating when non backpackers stay in a backpackers hostel and then are surprise that we cater for backpackers.??? Thanks

73%

Everything is OK but the location is little bit far from the center! Staffs are friendly!

  • Novice Nomad
  • 05 Feb 2013
  • Anonymous
  • South Korea
  • Male, 31-40
  • (7 reviews)


93%

Great hostel! Please stay here if you want to have a good, relaxed, friendly, clean hostel. Best hostel I stayed in during my trip in Australia.

  • Novice Nomad
  • 03 Feb 2013
  • Anonymous
  • Netherlands
  • Female, 25-30
  • (3 reviews)


43%

We had booked a mixed dorm for three nights and couldn't wait to get out of there. The minute we arrived, we were told that there was no electricity, thus no fan either, in our room. The situation stayed that way for the whole three days, even though we complained. Because the was no fan, the door was kept open all day and all night long, so security was non existent. I mean there is a security locker behind the reception, but you have to lucky to get the attention of the poor staff.

  • Novice Nomad
  • 29 Jan 2013
  • Anonymous
  • Finland
  • Female, 18-24
  • (1 review)

Owner Comment (Show)
Hi, You stayed with us when we had and most of queensland had a natural disaster.Most places lost power and got flooded.People lost their lives and homes.We were very lucky just losing our main sign,Some roofing and power.We got half the power back after a day but it took a little longer to get the rest BECAUSE the emergency services were dealing with more urgent matters.We apologised for not having power just lights in your room but it was totally out of our control and did everything to help you.You did not once come in too us. we would of given you a full refund if you did not want to stay. i am at a lost with this review.You do not seem to have any understanding of the terrible situation that happened to Queensland. Thanks

73%

was a decent place to stay.

  • Novice Nomad
  • 24 Jan 2013
  • Anonymous
  • Australia
  • Male, 25-30
  • (1 review)


90%

This is most definitely a party hostel. If you want a quieter experience then would avoid the bar area. Rooms were clean and there was plenty of space for luggage. Oddly enough there were only 2 socket points for a 6 bed dorm. Annoying.

  • Avid Traveller
  • 23 Jan 2013
  • Anonymous
  • Ireland
  • Female, 31-40
  • (12 reviews)


90%

Great place to party and meet people. There's something happening every night, everybody leaves for it together. On the downside, wifi is terribly overpriced.

  • Novice Nomad
  • 23 Jan 2013
  • Anonymous
  • Germany
  • Male, 25-30
  • (4 reviews)


77%

Nice little place. Close to bus stops for the parks an a short walk the the central area.

  • Avid Traveller
  • 22 Jan 2013
  • Anonymous
  • England
  • Male, 25-30
  • (17 reviews)


80%

Great place to meet you people, have a good night out and awesome pool.

  • Avid Traveller
  • 20 Jan 2013
  • Anonymous
  • Australia
  • Female, 18-24
  • (13 reviews)


70%

The place would have been perfect if they had 24-hour FREE wifi.

  • Novice Nomad
  • 15 Jan 2013
  • Anonymous
  • Japan
  • Couple, 31-40
  • (4 reviews)


60%

Staff wasn't very friendly, more awkward than anything and not helpful at all. No lockers, but you can use their safe for valuables. One hour of free wifi a day, turned out to be enough though. Whole atmosphere wasn't the best, maybe it was just the people staying there when I was there but I didn't enjoy it. SP is very much like south beach in Miami, keep that in mind. I wouldn't stay at this hostel again.. bathrooms were gross. Try hiring better staff.

Owner Comment (Show)
Hi.I am sorry that you though the staff were unfriendly.I am a bit surprised as they are very friendly bunch which has been reflected in all the other reviews.We party everynight going to a different club with free entry and one free drink.We all meet up at the hostel bar the surf shack before hand.With a full hostel the atmosphere is full on at the monent.Also we have movies /Music videos playing all day in the tv room and also in the dorm rooms.Our bathrooms get cleaned everyday but will look into that.It was a pity you did not come in and tell us your feeling during your 4 night stay.Think our fun party hostel was just not for you. Thanks

93%

It was amazing time in this hostel! A lot of fun. Room is clean, best location. Alohaaaa!))

  • Novice Nomad
  • 13 Jan 2013
  • Anonymous
  • Russia
  • Female, 18-24
  • (2 reviews)


37%

Staff were strangely arrogant and overbearing. I found one small male staff member often yelled at guests for enjoyment. There wasn't much to do and the staff were very rude and dismissive. Won't be going back to Surfers.

  • Novice Nomad
  • 13 Jan 2013
  • Anonymous
  • Canada
  • Female, 18-24
  • (2 reviews)

Owner Comment (Show)
Hi I am sorry that you did not enjoy your stay with us but i think that was because we caught you bringing in your own alcohol not once but several times.You Had a big problem with this even though we explained that it was the against the law as we are a licenced building.The staff were only doing their job. Thanks

100%

It was my third time in that hostel, I simply loved everything about it!

  • Novice Nomad
  • 11 Jan 2013
  • Anonymous
  • Poland
  • Female, 25-30
  • (3 reviews)


60%

We stayed there in January which means Summer. They do have "a fan" at the ceiling but it is worth of nothing. Hostel is nice but funnyly enough, it seems that half of the people living there also works at the hostel. The staff is very young and there for quite clueless what they are doing. They don't know how to help and the girls at the desk with their big puppy eyes are just questions marks when you ask something else than what is the best place to party; the staff does know how to party..

  • Novice Nomad
  • 10 Jan 2013
  • Anonymous
  • Finland
  • Female, 25-30
  • (6 reviews)

Owner Comment (Show)
Hi. It is a bit unfair to call the staff clueless when all they did was try to help you during your stay .Yes they are young as it is a fun hostel for backpackers.??? Thanks

80%

This is a great hostel. I would consider staying here again when i am back to Surfers. The staff cleans the rooms everyday. the kitchen is well equipped and clean. the pool area is great, the pool bar has cheap drinks, the staff is very helpful. The location is perfect. the hostel is just across from the beach and only 5 mins walk to the central of Surfers. The bus stop is just across from the hostel, about a minute away which makes it very convenient if you want to get out of surfers.

  • Novice Nomad
  • 08 Jan 2013
  • Anonymous
  • Australia
  • Female, 25-30
  • (1 review)


80%

My friend and I spent two days at Surfers to get some surf lessons. We booked a private room, with shared bathroom, kitchen etc. On arrival at the hostel, we felt welcomed by all the lovely team. The private rooms are located in the building next door. The shared kitchen/sitting room area on the ground floor was much bigger than I expected, and we only shared this with one other room. Our upstairs room was very clean and the bed was comfy. Anything we needed was no trouble. We enjoyed the stay!

  • Novice Nomad
  • 06 Jan 2013
  • Anonymous
  • Ireland
  • All Female Group, 25-30
  • (1 review)


87%

This place is AWESOME!!! They have different nights where you can go to different clubs and bars at a discount/free entry, and everyone leaves together, which makes people feel more comfortable I think. Also, the pool and BBQ area was my favorite, so much fun, and I felt like there was always something to do or someone to talk to! Great place if you're traveling alone, but also a great time if you and your friends just want to enjoy a good time at a laid back hostel! Definitely recommend :)

  • Novice Nomad
  • 25 Dec 2012
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)


60%

The hostel was okay... the staff and whoever wants goes out to nightclubs every night, so you have the chance to go to the clubs for free and recieve a free drink, which is pretty good. I didn´t like the bathroom, which was attached to the 6-bed drom I stayed in. It was very small and not clean. There was a whole in the ground which was filled with water! The fan in our room was way too loud and as I slept directly under it it wasn´t very comfortable.

  • Novice Nomad
  • 02 Dec 2012
  • Anonymous
  • Germany
  • Female, 25-30
  • (2 reviews)


90%

Fantastic hostel. Good facilities and a great environment. The staff was extremely helpful and friendly from top to bottom. Especially Lolo and Deane

  • Novice Nomad
  • 02 Dec 2012
  • Anonymous
  • USA
  • Male, 18-24
  • (2 reviews)


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