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The Attic Backpackers Reviews

15-31 Wellesley Street, Auckland, New Zealand

Reviews & Ratings Explained

88%

Rating
198 Total Reviews
  • 86%Value For Money
  • 89%Security
  • 96%Location
  • 90%Staff
  • 81%Atmosphere
  • 85%Cleanliness
  • 86%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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89%

It's a good base as it's right in the centre of town. Staff is very helpful and friendly + does a good job, beds are comfy, the kitchen is well equipped and everything is nice and clean. Would go back!

Owner Comment (Hide)
Thank you for spending the time to leave us a review. We are very proud of our staff and lovely comfy beds! Whenever you are back in Auckland come and see us again. Cheers The Attic Team

94%

I appreciated the friendliness and helpfulness of all the staff, and how eager they were to make my stay in New Zealand enjoyable. I could tell how much care and thought was put into everything, from the kitchen to the reception. I especially am grateful for the new travel planning desk and Melissa's professionalism. I also enjoyed eating at Elliot's Stable. My only complaint is how the hot water wasn't working my first night there, so thereafter I avoided showering when most people shower.

  • 1st May 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Thank you for your Review Jea! We are glad you liked our staff and our awesome tour desk staff! (Melissa!) We work hard to make sure everyone enjoys this awesome country and gets the most from it. We are also very lucky to be so close to a fantastic eatery like the Elliot Stables. We hope you enjoy the rest of NZ and make sure you come in and tell us about your travels when you are back! Cheers The Attic Team :-)

89%

Excellent with great staff and great location. The only difficulty was finding it -- the buildings are not numbered!

  • 29th Apr 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 41+
  • (1 review)

Owner Comment (Hide)
Thanks for the review, We have upgrade our signage now, so it is a lot easier we now have a super bright led sign just outside our entrance :) Cheers The Attic Team

100%

Kitchen is awesome. Staff is very helpful. Enjoyed the stay here!


83%

Fab kitchen and roof terrace

Owner Comment (Hide)
Great review, Enjoy your time here in Nz. Cheers The Attic Team

97%

Very clean, neat and modern. Will stay there again!

Owner Comment (Hide)
Thanks for your feedback! We are very pleased to hear that you enjoyed your stay-please visit again! Thanks- The Attic Team

83%

Good place, in the centre of the city, near supermarkets and other things.

  • 24th Apr 2014
  • Novice Nomad
  • augustofick
  • Brazil
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Thanks for your feedback! We are glad you enjoyed your stay, please come and visit us next time you are in Auckland! Thanks-The Attic Team

77%

Too noisy in ten-bed dorm, did not fall asleep for the whole night. Kitchen is a little bit small.

Owner Comment (Hide)
Hi there, Sorry to hear you had trouble sleeping in the larger dorm, however we do have smaller dorms available, 3/4/5/6 bed dorms and single rooms. Perhaps you would have been better to book a smaller dorm if you have trouble sleeping with many other people in a room or could have worn ear plugs (we have these available at reception too) We do feel that our kitchen is more than an adequate size for the number of people in our hostel. We hope that you will consider us again-Cheers, The Attic

74%

The internet kept dropping out and the hot water was not stable at all. However, it's nice to have hair dryer in the bathroom and the hostel was clean. The bathroom was closed for half an hour at night time for cleaning and I think it's inconvenience for people as that's peak shower time.

Owner Comment (Hide)
Thanks for the review, We are pleased to say that all these small issues have been resolved now. Cheers The Attic Team

100%

Definitely the best hostel I have ever stayed in. The staff was very friendly and helpful. The hostel very clean and comfortable. The location was just perfect!!

  • 22nd Apr 2014
  • Novice Nomad
  • Anonymous
  • Argentina
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Thanks for taking the time to leave your wonderful feedback! It's great to hear that you liked our hostel so much and found it to be the best you have stayed at! We do pride ourselves on having awesome friendly staff, so we are glad to hear this was reflected in your stay. Please do come back and visit us again, you'd be welcome here any time! Take care and safe travels- Thanks, The Attic Team

86%

Great location very close to airport bus stop. Central to everything with good quality rooms and well-stocked kitchen. Very pleasant, helpful staff. The showers in general always sort of looked like they could use a good bleaching, but they were by no means disgusting. Lockers would have been nice, as well as taking off the wifi limit, but overall a very good stay.


94%

Second time I've stayed at attic. Staff are lovely. Really clean and spacious hostel. Comfy and quiet. Excellent facilities. Highly recommend. Will be back before I leave NZ

Owner Comment (Hide)
Thanks for your awesome feedback! We are so pleased that you enjoyed your stay with us and came back again! Hope to see you for a 3rd time! Safe travels- The Attic Team

86%

Security was so good we almost didnt get in! There is a buzzer outside the door and it took a while for someone to answer us. Also I didnt get a key until an hour or so after I was checked in because they couldn't find mine. Otherwise the people were amazing, the facilities were cool, I really liked the TV room, it felt cosy like home and the balcony. You cant beat the location for the price :)

  • 20th Apr 2014
  • Novice Nomad
  • Anonymous
  • Canada
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Thanks for your review, Apologies on the wait you had, We have reviewed this and this will improve :) Were glad you enjoyed the common areas, Have fun in NZ and catch you again. The Attic Team

86%

very nice and comfy hostel with lots of common space. Only the toilets could be cleaner.

Owner Comment (Hide)
Thanks for your feedback, sorry to hear that you didn't find the bathrooms as clean as you would have liked. We do have them cleaned every single night and check them through the day, so we will look at this. I see you are staying with us again at the moment, so it's great to see you decided to return! Thanks-The Attic Team

89%

The only downside is the lift - it is a manual lift controlled by 2 doors and so often people had not closed one of the doors. When you have a lot of luggage and you are faced with that many stairs it could be a real nightmare. I had to walk up once with no luggage and you would not be able to do it with 3 bags weighing a total of 35kg!!!!!!!!!!!

Owner Comment (Hide)
Sorry to hear you had troubles with the lift, mostly we do not have issues with the lift as guests are courteous to others and make sure they close it after them. It's unfortunate that you did have problems. Hopefully you will consider staying with us again next time- Thanks, The Attic Team

74%

Good location if you want to hang out in the centre of Auckland (although there's not much to do!). Staff were very nonchalant and didn't really put any effort into customer service. Good security. Hostel itself feels very 'clinical' - barely any character. You might think that would make it a clean place, but the male bathrooms were pretty shoddily cleaned. Wifi and kitchen are great. All in all: a good place to stay if you're in a hurry, but don't bother if you're looking for a homely hostel.

Owner Comment (Hide)
Hi there, Thanks for taking the time to leave your feedback. We are disappointed to hear that you did not feel our customer service was up to scratch, all of our staff are usually very helpful and attentive. Our bathrooms are cleaned every single night and are checked regularly through the day, cleanliness is paramount to us. We don't tend to agree that there is ''not much to do'' in Auckland...Volcanoes, stunning islands, cosmopolitan bars, cool and alternative suburbs..a reason to come back ;)

97%

Great place. I've stayed at Base Auckland and the Brown Kiwi and the Attic is better than both! This is a quieter, more friendly atmosphere with a great location, and everyone I met was super nice. They also have the nicest bathrooms and showers of any hostel I've stayed in around the world (well over 10). Also, the elevator is cool and the rooftop patio is pretty nifty.

  • 13th Apr 2014
  • Novice Nomad
  • Anonymous
  • Canada
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
Hi there! Thanks for your great feedback! We are really pleased to hear that you enjoyed our hostel so much! Please come back and visit us again next time you are in Auckland! Cheers-The Attic Team

97%

After spending 3 weeks in a campervan Attic backpackers was just what I needed. It was friendly, homely and clean. Great value for money!

Owner Comment (Hide)
Thanks for your lovely feedback! It's great to hear you enjoyed your stay with us :-) Please come back and see us again should you return to Auckland! Cheers-The Attic Team

83%

We found it a pleasant place to stay at the end of our month-long campervan trip around NZ. The highlight is that it's right in the middle of downtown, near lots of restaurants, and walking distance to most of the not terribly many things to do in Auckland. Highly recommend getting out and seeing the rest of NZ too.

Owner Comment (Hide)
Thanks for your feedback, we are pleased to hear that you enjoyed your stay with us. We think Auckland is often overlooked by travellers as just a stop through, however there are some really cool activities to do here- Climb volcanoes, visit wine soaked Waiheke Island with stunning beaches and walking, cosmopolitan harbour dining and bars, haven shopping suburbs like Ponsonby and a great Art Gallery and museum. :-) We hope you will visit us again next time! Cheers-The Attic Team

69%

nice staff and very helpful on tour booking for me even at night time. paid wifi work not very well.


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