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The Backpack Reviews

74 New Church Street, Cape Town, South Africa

Reviews & Ratings Explained

90%

Rating
1798 Total Reviews
  • 82%Value For Money
  • 93%Security
  • 91%Location
  • 90%Staff
  • 92%Atmosphere
  • 93%Cleanliness
  • 89%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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89%

Very friendly staff, breakfast spread was one of the best I've seen in a hostel. All communal areas had a good feel to them, this is a really nice place to stay.


86%

It's was a great stay. They made a confusion with my reservartion but fix it upgrading my room. So in the everything worked well. I highly recommended the hostel and will definetely come back. The only sort of complain that I have is that maybe the wall are too thin, and sometimes some people were really noisy at night.


97%

Not cheap but not expensive. Good price for a really complete hostel that provides a great experience in Cape Town. Clean, good location and with a friendly staff. Amazing.


97%

Fantastic stay!! Could have enforced quiet hour better.

  • 3rd Jun 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 41+
  • (1 review)


86%

I loved this place so much that I decided to stay for 2 weeks, and I made some great friends along the way. I could go on and on about all the pluses of this place: the value, the comfort, the cleanliness, the terrific breakfasts, the worthy causes / community programs that they support. I would definitely come back to stay here again!

  • 29th May 2015
  • Novice Nomad
  • Anonymous
  • Canada
  • Male, 31-40
  • (1 review)


97%

I had such a wonderful time at the hostel the staff are godsend, I was there in winter months and with tours cancelled I got to hangout by the fireplace with other travellers. Best hostelling experience i've ever had I will come back in summer months. The place is easy to book tours from to get around and meet other people to share travel experience with

Owner Comment (Hide)
Our fireplace is a godsend on cold mornings and evenings we love it too. Hope you managed to knit a few rows for our scarves we are making for Baphumelele Orphange. Do come back in summer you will not regret it for sure. Kind regards The Backpack Team

97%

Fantastic staff--kind, warm, and they'll help you out with anything. Great place. Don't change a thing!

Owner Comment (Hide)
Thanks Adam we really appreciate the kind words. Having awesome guests makes our job easy. Kind regards The Backpack Team

100%

I loved my stay at the backpack. Thank you for having me

Owner Comment (Hide)
It was our pleasure. The Backpack Team

94%

I stayed at The Backpack for a week and I was impressed and really pleased that I stayed there. Although traveling alone, I stayed in a 4 bed female room. The room was quiet, extremely clean and completely secure. My experience with the staff was awesome! Everyone was so helpful with ANYTHING that I needed, which is great b/c I've stayed at other hostels where the staff is not very welcoming nor helpful. The breakfast was awesome, I was surprised that the time allotted was 3hrs! Great place!

  • 18th May 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 31-40
  • (1 review)

Owner Comment (Hide)
We are so happy that you enjoyed your time with us and especially that you enjoyed our delicious free breakfast - they are proving a real hit. When the team is passionate about what they do then the experience all round for guest and staff is great. We love meeting all our guests they have so much to offer us. The Backpack Team

94%

One of my favorite hostels... comfy beds! thick towels! delicious breakfast! nice staff! Do yourself a favor and just book it already.

  • 11th May 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Dear Hope we hope that others will read you lovely review and take heed of your advice.Thanks so much come back again. The Backpack Team

100%

i think it is a very nice well run place. they were very helpful towards showing me what I should do in cape town. room was perfecr just what I was after

  • 9th May 2015
  • Novice Nomad
  • Anonymous
  • New Zealand
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Thanks Laura for giving us the thumbs up! We hope to see you back in Cape Town soon Kind regards The Backpack Team

51%

By far some of the rudest hostel staff I have ever come across, except for the guy working the bar the night I checked in, he was cool. Horrible communication before I arrived, I scheduled an airport pickup, they never showed. My friend was already there & they lied to her twice saying they would email me back & never did. Got an uber for half the price they would've charged so it worked out for the best, aside from the aggrevation. Wifi didn't work. Not enough showers. Moved to another hostel.


89%

We had a great stay at this hostel, the rooms were lovely and really clean. We had a great view table mountain. The breakfast was very filling but we had to pay 30 ZAR each (£1.60 so totally worth it). They have free bottles of water at the bar and good selection. The staff were really friendly and helpful and the security guys were amazing! The area can be a bit dodgy so be very careful at night, speak to security before leaving the hostel especially at night! And get taxis were possible.

Owner Comment (Hide)
Thanks so much Siobhan for your great review of our hostel. Our friendly staff along with our guests (not forgetting the best views of Table Mountain) make it an awesome place to stay and work. Glad you took taxis at night its always recommended in most counties. Kind regards The Backpack Team

100%

Awesome staff, environment, location and food!

Owner Comment (Hide)
Thanks for your review we hope you will be back soon Kind regards The Backpack Team

100%

Beautiful hostel! Location is great, perfect if you want a quiet place to sleep but still be close to the nightlife as long St is a two minute walk away. Staff are very friendly and the beds are so comfortable! The breakfast was also very nice. Definitely recommend :)

Owner Comment (Hide)
Thanks Jessica for your appreciation of our Hostel, staff and beds! Kind regards The Backpack Team

77%

Thanks for a great stay! Very helpful staff.

  • 12th Apr 2015
  • Novice Nomad
  • Anonymous
  • England
  • All Female Group, 25-30
  • (1 review)

Owner Comment (Hide)
Thanks for taking the time to review us - we really appreciate it. Kind regards The Backpack Team

71%

this place is certainly overpriced, though the rooms are very nice. breakfast is not included, though hostelworld seems to think it is. good location. one issue we had is that when we tried to check out in the early morning, before staff came in, the security gaurd could not give us our key money back because he had not been left the money, despite a staff member assuring me that it'd be fine the day before. they need to get organized in that respect. our trip was delayed because of it,

Owner Comment (Hide)
Hi Julie we are so sorry that you thought our hostel is overpriced but you can take comfort that your money has gone a long way in supporting a team of young children get tutoring, life skills and sports education keeping them off the streets and away from a life of gangsterism and crime. We are also sorry that there was a misunderstanding regarding your key deposit. i can say this is a rare occurrence please contact us on backpack@backpackers.co.za where i am sure we can help you. regards lee

97%

Safe and clean hostel. The backpack is in a pretty good spot. It is walking distance to Long Street as well as other attractions. The building has security staff on the property 24 hours a day. Breakfast in the morning is excellent. The bar is open until 11pm every evening. Lots of common areas throughout the facility. Excellent kitchen. Showers were always warm and clean. Great staff who always took care of their guests.

Owner Comment (Hide)
We love our security guards too and think they do an awesome job. We pride ourselves on our cleanliness and are so happy you found it met your expectations especially our solar heated showers we are so proud of those. We work hard at trying to do our bit for the planet. We believe a good breakfast in the mornings sets you up right for the day! We hope you will be back for more The Backpack Team

100%

This Is really one of the best Hostels in which I've stayed

Owner Comment (Hide)
Hey, thanks for the great thumbs up review! We hope you will come back and stay with us again soon! Kind Regards, The Backpack Team

91%

Very pleasant hostel, with friendly staff and the best breakfast by far during my travels in the Western Cape. Would benefit from more showering facilities but other than that you can't go wrong.

Owner Comment (Hide)
Hi there and thanks for taking the time to review us. We are so chuffed that you had a great stay and that you enjoyed our breakfast, as it is a new addition at The Backpack. We are sorry you had to fight for your right to shower! But maybe that's half the fun of being at a backpackers? 13 of our 34 rooms have an en-suite bathroom and in addition we have 6 communal showers. We hope to see you again soon! Kind Regards, The Backpack Team

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