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The Backpack Reviews

74 New Church Street, Cape Town, South Africa

Reviews & Ratings Explained

92%

Rating
1379 Total Reviews
  • 87%Value For Money
  • 94%Security
  • 92%Location
  • 92%Staff
  • 93%Atmosphere
  • 93%Cleanliness
  • 91%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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77%

I was surprised when I ordered a beer in their bar: the most expensive one I had drunk yet, and that after 7 weeks in S.A. in a "backpackers" place!

  • 27 Mar 2013
  • Novice Nomad
  • Anonymous
  • Belgium
  • Male, 41+
  • (1 review)


100%

awesome bunch of people, excellent views of table mountain and lions head from the bar. all round awesomeness

Owner Comment (Hide)
So happy you enjoyed staying with us. We AGREE the views are AWESOME - you don't have to go anywhere and you still feel you are in a very special place. That's what the view of our mountain from here feels like!! Anyway keep on coming back we are always doing something new and different. Safe travels The Backpack Team

91%

My four night stay at the Backpack was loads of fun. The staff were helpful with any and all questions and my group loved the activaties they connected us with.

Owner Comment (Hide)
WE LOVE CAPE TOWN so connecting you the things we love is easy!!! Come back for some more fun sure there are more things you might wanna do!!! Kind regards The Backpack Team

89%

I stayed 3 nighys in here.. and it's really awesome. Clean and confortable

  • 26 Mar 2013
  • Novice Nomad
  • Anonymous
  • South Korea
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Thanks Suan we are happy you had a good time. Kind regards The Backpack Team

86%

I appreciated attempts to correct it, but the ant problem was really unacceptable. Also, my linens smelled off, as did my laundry when it came out of the dryer. I don't really think it was cleaned at all. On all other fronts it was an incredible stay.

Owner Comment (Hide)
We have had a lot of ants this season - it usually means we are in for a earlier winter. Our linen is done by a professional company off site. All linen is checked by our Housekeeper on its return and should never have smelt off. We are so sorry that you did not bring this to our attention whilst you were here. We will however have a look at our dryer thank you for pointing this out to us. We are happy that in spite of the above you did enjoy staying with us! Thank you for your feedback we really appreciate it. Kind regards The Backpack Team

97%

any time again, you guys were wonderfull thanks a lot

  • 25 Mar 2013
  • Novice Nomad
  • Anonymous
  • Germany
  • Male, 31-40
  • (1 review)

Owner Comment (Hide)
You are always welcome and we love it when our guests have a good time - means we did our job well. Thank you The Backpack Team

100%

The staff was more helpful than we had expected! And we really could rely on their recommendations of good tours around the cape. We learned so much in a very short time, especially the township tour with the guide for it was beyond what we could imagine before visiting Cape Town. We very much felt at home at the Backpack, in our sms to each other we referred to The Backpack as "now we are going home!"

  • 24 Mar 2013
  • Novice Nomad
  • Anonymous
  • Sweden
  • Female, 41+
  • (1 review)


63%

Learn the meaning of "customer service" before starting such a business. Train your workers before hiring them. Do not think to be the best just because people keep choosing you more than others. Probably your competition is just a disaster. This is why you succeed. Rude attitude, rude management. it seems they only think about money. Over priced, Over rated. Any where else in the world they would be under the average.

Owner Comment (Hide)
We can see by your comments that you did not enjoy your stay with us and we are so sorry you had a bad experience. We do believe in constructive criticism and would be glad to address any problems you may have encountered. Kind regards The Backpack Team

100%

Super friendly and helpful staff, great location :)

  • 11 Mar 2013
  • Novice Nomad
  • Anonymous
  • Germany
  • Mixed Group, 18-24
  • (1 review)

Owner Comment (Hide)
:) Thanks your review really put an extra smile on our dial!!! Kind regards The Backpack Team

100%

Amazing experience!!! All of the staff were super friendly from the Reception staff to the cleaning staff. All of the facilities were well maintained and I especially liked the pool--- very refreshing.

  • 11 Mar 2013
  • Novice Nomad
  • Anonymous
  • Canada
  • Female, 31-40
  • (1 review)

Owner Comment (Hide)
Thanks so much we love out work we get to meet the coolest people - how lucky can we be!!! Hope you will be back soon Kind regards The Backpack Team

89%

Apart from the unfortunate incident of having a bag stolen from a room, the entire experience was fantastic!!! Rooms, facilities etc was all very good and value for money.


94%

Excellent stay, staff very accomodating. Lovely personal touches, swimmimg towels at the pool,games, use of local talent to decorate all the spaces.

Owner Comment (Hide)
Thanks Sue we are getting there. So happy you noticed the new art work - we are still busy with it but watch this space......... Kind regards The Backpack Team

94%

Had a great time! Thank you very much!!

  • 08 Mar 2013
  • Novice Nomad
  • Anonymous
  • Brazil
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Thank you - it's our guests who make this place rock! Kind regards The Backpack Team

100%

One of the best hostels I have ever stayed in. The staff were more than helpful and the atmosphere was great.

  • 07 Mar 2013
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Yipeeeeeeeeeee thanks for this great review - we love our job and who can blame us as we get to meet the coolest people on the planet. till next time The Backpack Team

77%

A bit too expensive, but very nice.


100%

I've been in 30 hostels in the last 5 months and this is the best hostel I've ever stayed at!!! Enough said.


80%

Good staff, clean rooms

  • 26 Feb 2013
  • Novice Nomad
  • Anonymous
  • Sweden
  • Male, 31-40
  • (1 review)

Owner Comment (Hide)
Thanks Carl we like our colleagues too and think they are a great bunch of people and our cleaners are ever so proud that their hard work is appreciated. Kind regards The Backpack Team

97%

Great hostel, very good location, close to Long st and lots of other facilities, e.g. Supermarket, car rental very close by. Nice ensuite rooms, with new tea/hot chocolate sachets added daily -very nice touch! Pretty pricey though, but as it's more a mini guesthouse than a hostel this is to be expected


86%

A bit expensive for a backpacker, but they give a lot back to the community and it is well worth the money.


94%

Some staff members were more friendly than others but I really enjoyed the hostel overall. Will go there again.

  • 24 Feb 2013
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
ok, so some of us are friendlier than others that's normal as long as everyone was friendly!!!! and no one was rude or didn't do their job properly that is not good! so we hope to see you again kind regards the backpack team

(77 results)


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