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The Backpack Reviews

74 New Church Street, Cape Town, South Africa

Reviews & Ratings Explained

92%

Rating
1708 Total Reviews
  • 86%Value For Money
  • 95%Security
  • 93%Location
  • 91%Staff
  • 94%Atmosphere
  • 91%Cleanliness
  • 90%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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100%

The best hostel that I stayed!!!! Excellence atmosphere! Good localization! Was perfect took my breakfast looking for table mountain! The staffs are great! When I came back to Cape Town I booking again!!

Owner Comment (Hide)
Thank you for reviewing our hostel. We are delighted to hear that you loved your stay with us and found the atmosphere at The Backpack to be excellent! It is awesome to hear that you could enjoy the views we have of Table Mountain from the hostel. We look forward to welcoming you back again soon. Kind Regards Eleni Good

37%

The reality is much lower than my expectation. Price is R660 on website for a single room, private shower. But they didn't give me private shower. Another man just walked in and they gave him R500 for a double beds room! This is unbeliveable. The towel are old and thin like used for 10 years! Big noice you can heard in the room when people walk by. I never saw a smile in any of front desk staff! 15 minutes to long street, not safe to walk along at night. never go back again!

  • 1st Sep 2014
  • Novice Nomad
  • Anonymous
  • China
  • Female, 31-40
  • (1 review)

Owner Comment (Hide)
Thank you for taking the time to review our hostel. We are sorry to hear that you weren't entirely satisfied with your stay with us while in Cape Town. We checked your reservation, and you had been booked in a shared bathroom room. Unfortunately we the other guests being offered a special rate, we often have special for last minute reservations. Should you wish to return, we hope you will have a more enjoyable stay with us. Kind Regards The Backpack Team

97%

An amazing hostel with amazing staff. Hot showers, clean rooms every night, great breakfast, decent internet in common area. The staff, travelers, and overall atmosphere give this hostel 5 stars...we had an unforgettable time. Shout out to Matt and Lucas for being badasses. There's a reason this hostel is rated the best in Africa.

Owner Comment (Hide)
Thank you for reviewing our hostel. We are beyond delighted to hear that you feel we deserve 5 stars for our hostel. It is awesome when staff make a guests stay that extra special. We will be sure to let the boys know you found them to be badasses! We are glad that you were able to enjoy our breakfasts we have on offer in the cafe. We hope to welcome you back again soon. Kind Regards The Backpack Team

86%

It was a really nice stay. One gets easily into contact with other travelers. Nice atmosphere. Would definitely recommend to stay there!

  • 29th Aug 2014
  • Novice Nomad
  • Anonymous
  • Germany
  • Female, 31-40
  • (1 review)

Owner Comment (Hide)
Thank you for taking the time to review our hostel on Hostelworld.com We are happy to hear that you were able to meet fellow travelers while staying with us at The Backpack. It is lovely to hear that you found the hostel to have a nice atmosphere. We look forward to welcoming you back in the near future. Kind Regards The Backpack Team

91%

I loved staying there. The place is great and super relaxed at night. the playlist of coffee was exellent and many beautiful guests

  • 27th Aug 2014
  • Novice Nomad
  • Anonymous
  • Brazil
  • Female, 41+
  • (1 review)

Owner Comment (Hide)
Thank you for taking the time to review our hostel. We are really happy to hear that you found the hostel to a great place and you were able to meet lots of new people. It is lovely to hear that you enjoyed our coffee in the bar/cafe area as we are proud to serve a Fairtrade Certified Coffee. We hope to welcome you back again in the future. Kind Regards The Backpack Team

94%

we loved this place. Everyone in the staff was very helpfull and kind. the room are comfortable but a little bit cool during the winter. we'll recommend this place.

Owner Comment (Hide)
Thank you for reviewing our hostel. We are glad to hear that you found the staff to be friendly and helpful towards you during your stay with us. We are sorry to hear that you were slightly cold at night. We try to ensure that all our rooms have spare blankets and hot water bottles in the winter months. We hope that you can visit us again soon. Kind Regards The Backpack Team

94%

I treated myself to the most expensive hostel in Cape Town, but I was not disappointed. The beds in the 8 bed dorm were gloriously soft and the atmosphere of the whole hostel is great, with everybody talking to everyone else. With many social areas and a bar there is always somewhere to chill out. Just a street away from Kloof and Long Street where all the action is as well. I've already booked my next weekend's stay here.

Owner Comment (Hide)
Thank you for reviewing our hostel. We are absolutely delighted that you loved your stay with us. Even though our price may differ slightly from other hostels, know that your money is spent ensuring our staff are given good wages and goes back into the community projects that we support. It is lovely that you found the location of the hostel to be awesome as well. We look forward to welcoming you back again soon. Kind Regards The Backpack Team

100%

Fantastic Hostel in a brilliant location. All the staff were incredibly friendly and helpful. The bar was cosy and laid back and the food on offer was delicious and good value. We stayed as a family of 4 and it was perfect for us but the atmosphere and facilities were also ideal for travellers in small groups or on their own. It's close to lots of bars and restaurants. There really can't be a better place to stay in Cape Town in this price bracket.

  • 19th Aug 2014
  • Novice Nomad
  • Anonymous
  • England
  • Couple, 41+
  • (1 review)

Owner Comment (Hide)
Thank you for reviewing our hostel on Hostelworld.com We are extremely happy to hear that you loved your stay with us and that you found the hostel to be good value for money. It is awesome to hear that you were able to use the bar/cafe facilities to get to know fellow travelers. We hope to welcome you back in the near future. Kind Regards The Backpack Team

94%

My family and i stayed at this place for 2 weeks and we felt like it was our second home. The staff was excellent, and were always ready to listen to our requests and adjustments. I do apologise to fellow backpackers as we had a baby who often cried. Thanks for bearing with us.

Owner Comment (Hide)
Thank you for reviewing us on Hostelworld.com. We are happy to hear that you felt like The Backpack was your second home. The staff are always happy to assist wherever we can. We look forward to welcoming you back in the near future. Kind Regards The Backpack Team

100%

Had a really wonderful stay. The staff were extremely friendly and accommodating.

  • 7th Aug 2014
  • Novice Nomad
  • Anonymous
  • USA
  • All Female Group, 25-30
  • (1 review)

Owner Comment (Hide)
Thank you for reviewing our hostel. We are delighted that you enjoyed your stay with us and that you found our staff to be friendly and helpful. We look forwarding to welcoming you back again soon. Kind Regards The Backpack Team

91%

Good atmosphere, very close to long street - 10 min walk, also close to green market for souvenir shopping at bargain prices. Well organised arrangement for tours. Foreign currency enchasing facilty. They changed US$ at 9.4 which is same as what I got at airport form travellex after commission and better that water front who change at 8.4. But I found out the best is to use the credit card. Airport pick up & Breakfast not included. Pick-up fee was reasonable. Staff & guests were friendly.

  • 29th Jul 2014
  • Novice Nomad
  • Anonymous
  • Sri Lanka
  • Male, 41+
  • (1 review)

Owner Comment (Hide)
Thank you for reviewing our hostel. We are glad that you found the location of our hostel to be in a good spot within the City. We are delighted that you were able to use our Foreign Currency service. We hope to welcome you back in the near future. Kind Regards The Backpack Team

100%

The staff was super friendly and very helpful. They very very knowledgable about tours and the city. The bar is a great place to have a drink and meet other travelers.

Owner Comment (Hide)
Thank you for reviewing our hostel. We are absolutely delighted to hear that you loved your stay with us and found the staff to be friendly and helpful. We look forward to welcoming you back again soon. Kind Regards The Backpack Team

97%

Extremely helpful and knowledgeable tours desk, great bar/cafe, fun atmosphere.

Owner Comment (Hide)
Thank you for taking the time to review our hostel! We are delighted to hear that you found our staff to be helpful and knowledgeable during your stay with us. We are glad to that you enjoyed your time in our bar/cafe area. We look forward to welcoming you back in the near future. Kind Regards The Backpack Team

89%

The staff does not take the time to speak options through.

  • 29th Jun 2014
  • Novice Nomad
  • Anonymous
  • Belgium
  • Female, 41+
  • (1 review)

Owner Comment (Hide)
Thank you for taking the time to review our hostel. We are sorry to hear that you felt we did not offer you more options during you stay. We always strive to ensure that our guests are given the best service possible. We hope that you will visit us in the near future. It is lovely to hear that you love the location of the hostel. Kind Regards The Backpack Team

83%

LOVELY staff, from the reception, to the restaurant and the the cleaning ladies. Melanie can help you to book for tours and Joseph (the security guard) is always there to help around. Delicious (but quite expensive) breakfast. Nex to restaurants and a grocery store. I wish there could be WIFI everywhere, but it is only limited to the bar/restaurant. Since there are many open air areas, it can be quite cold at night or in the morning.

Owner Comment (Hide)
Thank you for taking the time to review our hostel. We are delighted to hear that you loved the services provided by our staff, especially Melanie and Joseph. It is unfortunate you found the cafe pricey. We use only Fairtrade Coffee, Organic Eggs and Bacon in our meals as well. We do have WiFi available throughout the entire hostel, it is only the free WiFi available in the cafe area. We hope to welcome you back in the future. Kind Regards The Backpack Team

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