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The Backpack Reviews

74 New Church Street, Cape Town, South Africa

Reviews & Ratings Explained

92%

Rating
1379 Total Reviews
  • 87%Value For Money
  • 94%Security
  • 92%Location
  • 92%Staff
  • 93%Atmosphere
  • 93%Cleanliness
  • 91%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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97%

V well organised and friendly . I would stay here again

  • 23 Feb 2013
  • Novice Nomad
  • Anonymous
  • England
  • Male, 41+
  • (1 review)

Owner Comment (Hide)
thanks so much - saying you would stay again says it all for us and we appreciate that so see you soon Kind regards The Backpack Team

83%

A really nice backpack facility! Just one thing: a printer for the public computers would be great and apreciated by a lot of guests :-)

Owner Comment (Hide)
Hi Simone thanks for your feedback. Perhaps there is a bit of a communication lag so we will have to address this at our next staff meeting as you are welcome to print to our printer and we do, do a lot of printing for our guests. Kind regards The Backpack Team

86%

Well run operation with enjoyable atmosphere, if only a bit impersonal. The professional staff answered all my questions, but I felt their advise to be rather generic. Price wise a bit on the expensive side.

Owner Comment (Hide)
So sorry that you felt we were impersonal as we really do try to make everyone feel special. Happy though that you love the atmosphere and feel that we are doing a good job. We hope you will be back Kind regards The Backpack Team

97%

great place to stay

  • 17 Feb 2013
  • Novice Nomad
  • Anonymous
  • Germany
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Thanks we are so happy you loved our place! kind regards The Backpack Team

100%

Loved it! Awesome location! Staff is amazing! Very clean, comfortable and a great way to meet people!

Owner Comment (Hide)
Thanks for reviewing us and giving us such an awesome review. We hope you will be back! Kind regards The Backpack Team

100%

Can't say enough good things about this hostel. Fantastic, friendly , helpful staff. Great location. Really nice rooms. Fully equipped kitchen. Thank you for a terrific beginning and a wonderful end to our South African adventure.


86%

At around £32pppn for a private en suite, excluding breakfast, you can certainly find cheaper accommodation in the city.However, the atmosphere and location are great and the staff brilliant. The private rooms all have safes and there are safes in communal areas for those in shared rooms. Breakfast, sandwiches and beers at the bar are reasonable. You can book a variety of activities through reception. Staff were helpful with recommendations and info. Would stay again.

Owner Comment (Hide)
Thanks for all the good things you say about us Catherine we continue to strive for excellence and to give our guests a great experience. Kind regards The Backpack Team

97%

Excellent hostel. Good vibes and great times.

Owner Comment (Hide)
Thanks for the review. We are really glad to hear that you enjoyed your stay with us. We look forward to welcoming you back in the near future. Kind Regards Eleni Good

94%

Awesome staff, really sociable, good location away from the main strip so quieter, but close to all the attractions. Have traveled a lot and would stay there again in a heartbeat.


86%

Great way to meet other travellers. Staff were very helpful in setting up tours and rooms were clean and safe.

  • 06 Feb 2013
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 31-40
  • (1 review)

Owner Comment (Hide)
Thanks for the review on Hostelworld.com We are really happy to see that you enjoyed your stay with us while in Cape Town. We always strive to give the guests the best services, especially when it comes to House-keeping. We look forward in welcoming you back in the near future. Kind Regards Eleni Good

77%

misbooked room, and failed to arange tranfer from airport

  • 05 Feb 2013
  • Novice Nomad
  • Anonymous
  • Australia
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
We are so sorry that we missed you at the airport - I can assure you that this is a very rare occurrence that this happened. Please accept our apologies. Kind regards The Backpack Team

100%

Still the best Hostel I have ever stayed in! the travel team were incredibly helpful! awesome atmosphere can't wait to come back!

Owner Comment (Hide)
Thanks for coming again and we look forward to seeing you here again and again and again!!!! Kind regards The Backpack Team

86%

Great stay, clean and comfy with lively atmosphere. The pool was an added bonus to cool off in after a climb up table mountain. Would stay there again and recommend others.

Owner Comment (Hide)
Thank you for your lovely review on Hostelworld.com. We absolutely love our pool, especially the location with the view of Table Mountain in the background. We look forward to welcoming you back in the future. Kind Regards The Backpack Team

86%

Give free info about places to go and things to do, like restaurants, clubs etc.

  • 01 Feb 2013
  • Novice Nomad
  • Anonymous
  • Netherlands
  • Male, 41+
  • (1 review)

Owner Comment (Hide)
Thank you for taking the time to review our hostel. We do have an events board that has a daily happenings of all the clubs in town and the live music in the city. With regards to restuarants to eat out at all the staff has list of places that we recommend should a guest not know where to eat out. It is unfortunate if you weren't able to enquire at the desk for any assistance for dinner places. Kind Regards The Backpack Team

100%

This is one of the nicest hostels I have stayed in on any continent. It is quaint and fun at the same time. Staff are helpful, polite, and know the area and local activities well. Great food and microbrew beer (hard to find in South Africa!). Wifi is not free. Pool area is very nice.

  • 01 Feb 2013
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 31-40
  • (1 review)

Owner Comment (Hide)
Thank you for reviewing our hostel on Hostelworld.com. We are glad that you enjoyed your overal stay with us at The Backpack. We do have free wifi in the cafe/bar area that is available 24/7 for our guests to use. It is lovely to hear that you enjoyed the local beers and food we serve in the cafe/bar area. We hope you will visit us again soon. Kind Regards The Backpack Team

77%

Security guard was extremely arrogant and rude. Not any customer care from him. The night shift one.

  • 28 Jan 2013
  • Novice Nomad
  • Anonymous
  • South Africa
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Thank you for the review. We are sorry to hear that you had a negative encounter with our security guard. We will be sure to mention that guests weren't happy with the way he was. We are happy to hear that you enjoyed your overal stay with us. Kind Regards The Backpack Team

89%

Overall, we had a great experience and will recommend The Backback to friends.

  • 26 Jan 2013
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Thank you for the lovely review on Hostelworld.com. We are extremely glad to hear that you enjoyed your stay with us while in Cape Town. We look forward to welcoming you back in the near future. Kind Regards The Backpack Team

97%

Staff were great, and helpful, easy to find things to do at the reception, they even took us to a really cool local bar. Hostel itself has great showers and comfortable beds and its 2 minutes from 'long st' the cool happening strip of the city. also has an amazing view of table mountain from the bar area. I would stay here again without a doubt


66%

This was the most expensive hostel we stayed at, but it was on some point worse then all the oter hostels. The reception people were not asking us anything and not enthausiastic (last time when i checked it out, much better). The room was small and the lock was 1,2,3,4 to easy and made a lot of sound to get in at night (everybody woke up). Also the sound of the road made it not money worthit. Last we found it weird we had to pay for parking and didnt get a lower fee while the hostel was rebuild

Owner Comment (Hide)
Thank you for the review on Hostelworld.com. We are sorry to hear that you did not enjoy your stay with us while at The Backpack. We always strive to ensure that our guests feel welcome and we are sorry to hear that you felt the reception staff were not very bubbly. We will be sure to let them know to be extra happy on the desk. Should you stay with us in the future we hope you will have a more enjoyable stay. Kind Regards The Backpack Team

77%

Had a double room with ensuite, however was in a converted attic. This meant , the room was stifling hot, and the windows had no fly screens so we were bitten by mozzies. We didn't get a fan in the room until the 3rd night. Hostel was however located in a convenient spot - was within a short drive all major attractions eg. Table Mountain, V&A Waterfront. Was also on the main road that connects over to Camps Bay, so an easy drive out of the city to explore Cape Point and the beaches

Owner Comment (Hide)
Thank you for the review. We are glad that you were happy with the location of the hostl. It is close enough to everything you want to see, but far away enough that you can have a good nights sleep. We are sorry that you room was a little on the hot side, we are currently looking into putting air-cons into those rooms, but for now if a guest is too hot, we will give them a fan. It is unfortunate that you only received your fan 3 days int your stay. Kind Regards The Backpack Team

(77 results)


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