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The Backpack Reviews

74 New Church Street, Cape Town, South Africa

Reviews & Ratings Explained

91%

Rating
1814 Total Reviews
  • 86%Value For Money
  • 93%Security
  • 90%Location
  • 89%Staff
  • 91%Atmosphere
  • 94%Cleanliness
  • 89%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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89%

Nice hostel in great location! Only stayed for one night but would definitely recommend.

Owner Comment (Hide)
Hi there, thanks for the great review of our hostel. We do hope that you will come back in the future to stay with us for more than just one night! Kind Regards, The Backpack Team.

91%

Great hostel. Nice staf. Wifi could be better (you have to login all the time and at some places bad reception). Also we missed a toilet in the last wing.

Owner Comment (Hide)
Hi there, thanks for reviewing us. We are pleased that you had a good stay with us. We do apologise about the poor wifi connection; at certain times of the day guests are all skyping home to their families and the system can slow down. We will take a look into this right away, thanks for bringing it to our attention. The last house has a single toilet outside, but just around the corner there are 4 more toilets. We hope to see you again soon. Kind Regards, The Backpack Team

74%

We didn't get the room we had booked but the staff were very friendly and helped us as good as they could so it was ok. We really got along with the staff and had a great time at the hostel.

  • 20th Dec 2014
  • Novice Nomad
  • Anonymous
  • Sweden
  • Couple, 41+
  • (1 review)

Owner Comment (Hide)
Hi there, thanks for the review. We are so pleased that you had a good stay with us and that you found our staff to be of good service! We hope to see you again soon. Kind Regards, The Backpack Team.

100%

This place is AMZING!!! I just had come of a 45 day camping trip and i really wanted something chilled and nice. I've stay all around the world but this is up there as the best!! The Pool is the BOMB!!!

Owner Comment (Hide)
Hi, thanks for the fantastic review of our hostel! We are so happy that your stay with us was charming after that long 45 day camping trip! Hope to see you again soon. Kind Regards, The Backpack Team.

100%

The Backpack is a phenomenal hostel!! I've stayed in many hostels throughout the world and this is one of the best. The place fosters a real social atmosphere that attracts lots of awesome and interesting people. One night they even hosted a braai (South African BBQ) with a live band. Last but not least, the facilities are clean, organized, and well designed. I wish I could have stayed longer!


94%

I really enjoyed the backpack! The staff goes above and beyond and the atmosphere is very inviting.

Owner Comment (Hide)
Thank you for taking the time to review our hostel. We are happy to hear that you enjoyed your overall stay with us at The Backpack. It is lovely that you found the atmosphere of the hostel to be friendly and welcoming. We look forward to welcoming you back in the near future. Kind Regards The Backpack Team

100%

The hostel is the best I've ever stayed in. The staff are really hospitable and friendly and everyone as realy friendly. The view of table mountain is amazing and location is excellent -I would definately recommend staying here.

Owner Comment (Hide)
Thank you for taking the time to review our hostel on Hostelworld.com. We are beyond delighted to hear that you felt this was the best hostel you have stayed in and that the staff were great towards you while you were here. We too love our view of Table Mountain! It really is beauty to see from the swimming pool or cafe area of the hostel. We look forward to welcoming you back in the near future. Kind Regards The Backpack Team

91%

Very nice hostel with very friendly and helpful staff. We were staying in a double bedroom. The room was very clean and has a comfortable bed in it. The room is not big and could be a bit noisy in the evening, but hé, your staying in a hostel. The're a lot of nice places to eat near the hostel, but also the hostels own breakfast and snacks are quite good. You won't regeer a stay here.

  • 25th Nov 2014
  • Novice Nomad
  • Anonymous
  • Netherlands
  • Couple, 25-30
  • (1 review)

Owner Comment (Hide)
Thank you for taking the time to review our hostel on Hostelworld.com. We are delighted that you found the staff to be friendly and helpful during your stay with us. It is lovely to hear that you were happy with the cleaning standard of the hostel. Our housekeepers work extremely hard to keep the hostel clean and tidy. We look forward to welcoming you back in the future. Kind Regards The Backpack Team

100%

This was my 7th time in Cape Town and of course I stayed in The Backpack again. Best hostel in the Town! The only downside of the hostel is, their lovely receptionist Lisa supports Arsenal. What a pity!

Owner Comment (Hide)
Thank you for taking the time to review our hostel. We are absolutely delighted that you loved your stay with us and have returned numerous to stay with us. We are sorry to hear that you aren't entirely happy with the teams our staff support! We will be sure to let Lisa know how you feel! We look forward to welcoming you back in the near future. Kind Regards The Backpack Team

83%

Staff great, congratulations. I loved the stay, hope I can back. Will recomend to all my friends!

  • 20th Nov 2014
  • Novice Nomad
  • Anonymous
  • Brazil
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Thank you for taking the time to review our hostel on Hostelworld.com. We are absolutely delighted that you loved your stay wiht us and hope to return in the future. We are delighted to hear that you were happy with services provided by the staff. Kind Regards The Backpack Team

66%

Nice place, cold but good.

Owner Comment (Hide)
Thank you for taking the time to review our hostel. We are delighted to hear that you enjoy your overall stay with us. We are happy to hear that you were happy with the security provided at the hostel. We hope to welcome you back again in the future. Kind Regards The Backpack Team

94%

This is the second time I have stayed in this hostel and once again it doesn't disappoint. The recommendations for things to do are helpful,the staff is helpful, everything is very clean and neat, the showers are fantastic and the breakfast is great. I like the location because it is not right on Long St., so it feels safer, yet an easy walk to Long St. or tons of other great restaurants around.


91%

A little bit overpriced, especially when you're travelling with 3 other persons, but location is great (nearby longstreet) and staff is very helpful.

Owner Comment (Hide)
Thank you for taking the time to review our hostel on Tripadvisor. We are delighted to hear that you were happy with the location of the hostel. It is unfortunate that you found the hostel to be slightly overpriced, as you can be assured that the money you spend at the hostel on accommodation, is given back to the community projects we support and providing our staff with fair wages. We hope to welcome you back in the near future. Kind Regards The Backpack Team

83%

Good view and nice vibe / staff. Would be nice to add some lockers in the rooms.


97%

Really helpful staff.

Owner Comment (Hide)
Thank you for taking the time to review our hostel on Hostelworld.com. We are absolutely delighted that you enjoyed your overall stay with us. We are happy to hear that you found our staff to be helpful during your stay at The Backpack. We look forward to welcoming us in the near future. Kind Regards The Backpack Team

97%

Backpack was our First accommodation in capetown. We Travelled with our 14 Month Old Baby. Honestly, we have been very satisfied with everything. The staff was very friendly, always helpfully and very Kind to our daughter!! We stayed at room "Madiba". We can really recommend this room if you stay with a Child Or you just want a Little Bit luxury. To emphasize is also the Location!!near by famous Sights like table Mountain, waterfront etc. Thank you very much to the Wohle team of The Backpack!

  • 29th Oct 2014
  • Novice Nomad
  • Anonymous
  • Germany
  • Couple, 31-40
  • (1 review)

Owner Comment (Hide)
Thank you for taking the time to review our hostel on Hostelworld.com We are absolutely delighted that you loved your stay with us and that you found our facilities to be able to have a small child with you. It is awesome to hear that you loved your room and that you found our staff to be helpful and friendly towards We look forward to welcoming back your entire family soon. Kind Regards The Backpack Team

91%

I've only been here for 2 nights but I can't imagine a better hostel in Cape Town. Very nice and helpfull staff. Good location of the hostel and a very nice looking one too.

Owner Comment (Hide)
Thank you for taking the time to review our hostel. We are beyond delighted to hear that your stay has been an awesome one with us at The Backpack. It is cool that you found the location of the hostel to be a good spot. We always love the fact that we have such a stunning view of Table Mountain from our cafe area. We look forward to welcoming you back again soon. Kind Regards The Backpack Team

97%

I ended up staying only two nights as I was in hospital the rest of the time. The staff couldn't have been more helpful or sympathetic. I was only charged the two nights rather than the whole week! I was even visited by a staff member in the hospital. The room was very nice with four twin beds,large lockers, safes, and plenty of room to move around. The attached ensuite was very welcome. I found the room very clean as was the kitchen. Security was very tight. A bit pricey, but worth it.

Owner Comment (Hide)
Thank you for taking the time to review our hostel. We are sorry to hear that your time in Cape Town, wasn't entirely what you had expected, but we are delighted that you still were able to enjoy the two days you did stay with us. Our staff always strive to ensure that our guests feel welcomed and at home and we are glad that you found our staff to be helpful. We look forward to welcoming you back in the future. Kind Regards The Backpack Team

100%

The place was clean, convenient, and all the staff were very friendly and helpful! Really enjoyed my stay here.

  • 20th Oct 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Thank you for taking the time to review our hostel on Hostelworld.com We are extremely glad to hear that you loved your stay with us and found the location of the hostel to be in a convenient spot within the City. It is awesome that you found our staff to be friendly and helpful too. We look forward to welcoming you back in the near future. Kind Regards The Backpack Team

94%

Awesome people, lovely staff and just great fun. Definitely will come back. Cheers. Also good opportunities to book different tours and trips.

  • 19th Oct 2014
  • Novice Nomad
  • Anonymous
  • Switzerland
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Thank you for taking the time to review our hostel. We are very happy to hear that you were able to use the travel desk facilities provided by the hostel and you enjoyed all the tours you were booked on. We are happy to hear that you had an awesome time at the hostel. We look forward to welcoming you back again soon. Kind Regards The Backpack Team

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