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The Backpack Reviews

74 New Church Street, Cape Town, South Africa

Reviews & Ratings Explained

91%

Rating
1773 Total Reviews
  • 82%Value For Money
  • 94%Security
  • 94%Location
  • 91%Staff
  • 92%Atmosphere
  • 93%Cleanliness
  • 88%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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100%

Beautiful hostel! Location is great, perfect if you want a quiet place to sleep but still be close to the nightlife as long St is a two minute walk away. Staff are very friendly and the beds are so comfortable! The breakfast was also very nice. Definitely recommend :)


71%

this place is certainly overpriced, though the rooms are very nice. breakfast is not included, though hostelworld seems to think it is. good location. one issue we had is that when we tried to check out in the early morning, before staff came in, the security gaurd could not give us our key money back because he had not been left the money, despite a staff member assuring me that it'd be fine the day before. they need to get organized in that respect. our trip was delayed because of it,


97%

Safe and clean hostel. The backpack is in a pretty good spot. It is walking distance to Long Street as well as other attractions. The building has security staff on the property 24 hours a day. Breakfast in the morning is excellent. The bar is open until 11pm every evening. Lots of common areas throughout the facility. Excellent kitchen. Showers were always warm and clean. Great staff who always took care of their guests.


100%

This Is really one of the best Hostels in which I've stayed

Owner Comment (Hide)
Hey, thanks for the great thumbs up review! We hope you will come back and stay with us again soon! Kind Regards, The Backpack Team

91%

Very pleasant hostel, with friendly staff and the best breakfast by far during my travels in the Western Cape. Would benefit from more showering facilities but other than that you can't go wrong.

Owner Comment (Hide)
Hi there and thanks for taking the time to review us. We are so chuffed that you had a great stay and that you enjoyed our breakfast, as it is a new addition at The Backpack. We are sorry you had to fight for your right to shower! But maybe that's half the fun of being at a backpackers? 13 of our 34 rooms have an en-suite bathroom and in addition we have 6 communal showers. We hope to see you again soon! Kind Regards, The Backpack Team

100%

Amazing Place and People !!

Owner Comment (Hide)
Thanks for the quick but awesome review! Hope to see you again soon! Kind regards, The Backpack Team.

80%

Felt as if we were an inconvenience to one member of staff on more than one occasion. Everyone else was helpful and very informative. Don't like their new idea of a set breakfast as we enjoyed ordering bacon and eggs.

Owner Comment (Hide)
Hi there and thank you for the review. We are disappointed to find out that you feel this way about staff. We do try our very best to impress our guests and make them feel at home with us. Our newly introduced free continental breakfast doesn't include bacon anymore, but still has the option of eggs! If you don't want to grab a quick breakfast with us, Cape Town has loads of awesome breakfast places to choose from. Thank you for the feedback. Hope to see you soon. Kind Regards, The Backpack Team

91%

Overall a really nice hostel. Positive highlight compared to other hostels are the free safes,towels and the really nice staff at the reception. Negative, at least during our stay: The bar tenders were not really friendly and closed the bar already 1h prior official closing hour. Also there was not really anything going on at the bar. At an other hostel with similar price, breakfast was free.

Owner Comment (Hide)
Hi there and thanks for the feedback of our hostel. We are so glad you found our added extras of good use - such as the personal safes and towels. We do apologise that the bar staff were unfriendly and closed the bar early. We will take this up immediately. On the up side, we have now introduced a free daily continental breakfast. Hope to see you in the future. Kind Regards, The Backpack Team.

97%

Originally I booked for 2 days, but I extended for 2 more days. The hostel is quite good and the staff incredibly helpful. Even though it's just a little expensive it's because all the social programs that they are involved in. It's definitely worth it.

Owner Comment (Hide)
Hi there and thank you for taking the time to review us! We are glad that you had a pleasant stay with us and that you understand the values that we have in the business that transcends into the local community. Kind Regards, The Backpack Team.

100%

A great backpack hostel. Could recommend it to everyone who stays in Cape Town. Very helpful staff, clean rooms (lived in a room for 4 beds), perfect price and so close to both Long Street and Kloof Street!

  • 21st Mar 2015
  • Novice Nomad
  • Anonymous
  • Sweden
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Thanks Henny for your review and yes we know anyone can stay here with us as we are non ageist (you can learn something new from someone older or younger!) and now just to make it even better we have a free breakfast included. See you next time around The Backpack Team

69%

Friendly staff, but dorm room too expensive and way too much noise from the road - sounded like trucks were driving through the room! Breakfast a bit pricy also! No wifi-connection in the room! Come ooon! its 2015 - even the cheapest home-stays or hostels in fx. thailand and Vietnam has wifi in the rooms. When I actually managed to find a corner with wifi, the connection was so horribly slow that an average Google Search took up to 10-15 seconds. If I had know this I would have stayed away.

  • 21st Mar 2015
  • Novice Nomad
  • Anonymous
  • Denmark
  • Male, 31-40
  • (1 review)

Owner Comment (Hide)
Hi there, thanks for the review of our hostel! Our prices of our rooms are what they are because we support the community in many ways as well as paying out our staff with fair wages. We do apologise for the noise in your room; Cape Town is a very busy city! Thank you for bringing the WiFi connection to our attention, we will see to this immediately. We are excited to announce that we are introducing a buffet breakfast which is now included in the room prices! Kind Regards, The Backpack Team.

89%

I really enjoyed my stay at the backpack, great design and lay out and thoughtful extras to make you feel at home. I stayed four nights initially and then returned again at the end of my stay in south africa.

Owner Comment (Hide)
Hi Lucinda We are chuffed you like the Design as we have been working really hard on making it better these past few months. Thanks for coming back that says it all for us and we hope that it wont be your last return to our country and us. Kind regards The Backpack Team

100%

The Backpack was a fantastic place to stay. I couldn't fault the hostel, location, people (guests & staff), activities and the city of Cape Town. Highly recommended as your first choice if there is a room available. As with anything in life, you get what you pay for and the Backpack delivers.

  • 28th Feb 2015
  • Novice Nomad
  • Anonymous
  • Australia
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Hey, thanks for taking the time to review us. We are proud of the product we give our guests and the extra cost you pay is how we pay out fair wages to all our staff and contribute to community projects that we support. We hope that we can see you in the future. Kind Regards, The Backpack Team.

91%

I was a lone female traveller, unsure what to expect of cape Town and South Africa but I can honestly say I was made to feel so welcome and felt safe pretty much all of the time. Taxis at night are a good idea to be on the safe side - make sure the driver has the meter on!

Owner Comment (Hide)
Heya, thanks for the review of our hostel. We are so glad to have given you a great experience and hopefully this will encourage you to make a trip to South Africa again! Kind Regards, The Backpack Team.

80%

Just so people are aware. This hostel is in a quiet area and we did met 3 people who where mugged while walking home on their own. Albeit in the early hours of the morning. Also some of the rooms don't have wifi. The pool area and views are a real bonus

Owner Comment (Hide)
Hi there, thanks for reviewing The Backpack. We are terribly sorry that you had to hear about these incidents happening so close to the hostel. However, we work with a taxi company that is around to lift guests at any time of the day and with this service at hand, we do not encourage guests to walk about the city after the sun goes down. We hope to see you again in the future. Kind Regards, The Backpack Team.

97%

Excellent hostel with a fun, chilled vibe. Handy for shops, Long St, etc. For any travel advice see the wonderful Melanie, our trip to the garden route was amazing because of her. Definitely recommend this hostel. Ended up staying a lot of extra nights.

Owner Comment (Hide)
Hi there, thanks for reviewing the hostel. We are so happy that you had a great time with us, extending your stay a couple of times even, and that Melanie could help you with all your travel needs. We hope to see you again in the near future! Kind Regards, The Backpack Team.

91%

One of the best hostels I've ever stayed in. I met so many great people. I stayed in a four-bed female dorm with ensuite bathroom. I think it was a bit expensive as we were near the kitchen and had to put up with a lot of noise late in the evenings and early in the morning. Breakfast was not included, which I thought was cheap. However, the staff were always extremely helpful and friendly. There was always something going on and something to do. I would highly recommend this place.

Owner Comment (Hide)
Hi there and thanks for the awesome review! It's great that your stay with us was satisfactory and that you gave yourself some time to wonder the city of Cape Town to see all it has to offer. The noise at the hostel is due to all the excited busy bodies getting up early for their day's activities. We hope that you can be a guest with us again soon! Kind Regards, The Backpack Team.

74%

Overpriced. Nice facilities, nice location and nice staff….the bed was not so comfortable and the room and bathroom were not so clean. çreally nice view and friendy staff, although really overpriced.

Owner Comment (Hide)
Hi there, thank you for taking the time to review the hostel. We are happy that you had a good stay with us and enjoyed the view from the hostel. It really is one of a kind! We do apologise that the standard of your room and our bathrooms was lacking and we will see to this immediately. Our prices are due to us paying out fair wages to all our staff and supporting the community projects, so your money is going to a great cause. Kind Regards, The Backpack Team.

91%

Great place to stay, the staff are incredibly helpful and friendly, however the only bad things are the food for sale is priced very high for what it is, also the price increases when you book anything through the hostel. Expect to pay roughly 1/4 to 1/3 more for anything you book. Book activities directly with the operator. Otherwise it's a great place.

Owner Comment (Hide)
Hi there. Thank you for your review of our hostel. We are glad that your overall stay was charming. We apologise that you found our food in the kitchen to be pricey but we do serve free-range and organic food only, as well as our beers are all craft beers. With regards to our tours; the cost we sell them at is not increased, the cost is what it is because the tour operators we support are all involved with responsible tourism. Hope to see you again soon. Kind Regards, The Backpack Team

89%

Very nice, the pool and the view to table mountain is amazing and it's not that far to the top of long street.

Owner Comment (Hide)
Hi there, thank you for your review of The Backpack! We are so glad that you enjoyed your stay with us and we hope to welcome you back in the future! Kind Regards, The Backpack Team

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