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The Chill House Backpackers hostel Reviews

Calle de la Tablada # 7 - 12, Centro, Cartagena, Colombia

Reviews & Ratings Explained


745 Total Reviews
  • 82%Value For Money
  • 82%Security
  • 95%Location
  • 87%Staff
  • 81%Atmosphere
  • 76%Cleanliness
  • 69%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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I totally recommend this hostel. The staff is so friendly and nice the atmosphere is excellent there.


lovely place! the staff was so caring and the fellow backpackers a great crew to hang out with! I can only recommend staying there!


Absolutely recommended! Very caring staff, great crew of travellers come through!


Did the trick for the night. Arrived when one of the two toilets in the hostel was out order. The only working toilet was in a large shared dorm and it felt like you were intruding in someone's private space when going to the bathroom. That said the place was cheap, the A/C worked well and the staff was friendly.


Well, the staff is amazing and the location couldn't be better so it's the safest place that u can find in cartagena, chill house is super clean, because o that it is common to find your things moved by the staff everyone day.


Really awesome hostel located in a perfect location in the northern part of the old city. Nothing is more than a 10 minute walk in the old city. Staff was extremely helpful booking tours and giving advice on what to do and see if tours aren't your bag. Wifi is perfect and the place was really clean.

  • 5th Sep 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 25-30
  • (1 review)


To me the best location in Cartagena. Staff the best always with a smile while offering you any service. To me the best thing about a hostel is to feel welcome, safe and like being with family, The rest... you only need a clean good bed to sleep . The chill house is a hostel is a hostel and as they say : MORE REAL TRAVELLERS , LESS SPOILED BACKPACKERS. Thanks guys . You keep it real !


The location was great and staff were helpful enough (it was difficult because we didn't speak Spanish). The facilities are in desperate need of some TLC. The bathrooms are hot and sticky and covered in hair, one of them is even missing part of the door frame. But of course you get what you pay for.


Good location, very easy to meet people. However the facilities are not the best, as there are only two bathrooms. The staff are very sweet but when I was there no one spoke English so communication was rather difficult.


Second stay here, great location, friendly staff, but this time I think we were tired of how sad the place looks, really needs some TLC. The air con also broke down in the 10 dorm bedroom, was like a hot box, found out this also occured a few days earlier. It was in fact cooler sleeping in the lounge room.


the location of the hostel is very good but really loud at nigit. One thing they don't inform you about when booking or on your arrival is that the bathroom in the 6 bed dorm is the second bathroom of the Hostel, so other 15 people are using it and getting in the room during night and early morning! So really there is no way you can sleep! The staff was really rude and ignorant when we complained so don't expect to be treated good in any way!I don't recommend this hostel at all!

  • 23rd Aug 2015
  • Novice Nomad
  • Anonymous
  • Germany
  • Female, 25-30
  • (1 review)


Based in a great location in the old city of cartagena, this hostel is one of the cheapest you'll find in the area. However as always, the cheapness comes with a price (although not major), the lack of plug sockets in the rooms, only one bathroom throughout the hostel and a fairly shabby kitchen. The ac in the room works well though which is a blessing in the heat.


we left after only staying one night, we found the description to be quite deceiving on hostel world - we had no air con and the staff werent very friendly when i bought this up - the spoke no english which made it a bit tricky also.


Great value for money, and situated close to necessities and centro area. Friendly staff, who were always helpful. If you would like air con, take the 10 bed dorm. It is also the cheapest room. One thing that is needed though is another bathroom!


This hostel is a perfect to meet people, but they need to set up more toilets is just 2 for 25 people when the hostel are full, then also need to put fun in the room since they turn off A/C at 10 am then turn on at 7 pm and is really hot like at hell in there; is not chance to chill at the day time, very noise from 7 am because is a construction beside if you go party next day not nice Impossible sleep.


Great hostel located in the old Cartagena, friendly staff and cool atmosphere, i recommend this hostel for solo travelers, met many people from all over the world and had an incredible time, you need to ask thuough for a room with AC otherwise they will put you in a bed with no AC with mosquitos everywhere :X

  • 6th Aug 2015
  • Novice Nomad
  • Anonymous
  • Mexico
  • Female, 31-40
  • (1 review)


. Called TWICE directly to confirm. We Arrive & they can't find my name & no private room (original booking) available (traveling w my 2 daughters). They say: We have dorm room tonite, & tmrw we try to move you to private. Then they want us to pay full beforehand. Honestly, a small gesture of a discount, actual respect for the guest, would have made me stay. But full price paid ahead for a lesser room with no guarantee of the originally booked room to come. Forget it.

  • 31st Jul 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Mixed Group, 41+
  • (1 review)


One of my favourite hostels!! Felt so at home- staff were so friendly and it was ridiculously close to the hussle and bussle of the old town!! Would recommend it to anyone!!


Its really a nice and friendly place, very open and welcoming. Not everything is perfect, so is one bathroom inlc. toilet for more than 15 people a bit pore and some things are broken ore very old. Pity that there was no water in the little pool. The Colombian music all day is very nice and the balcony with the view over the square too. All thogether, not perfect but the atmosphere is great, a really nice place to stay.


We stayed based on previous reviews, however the stay was satisfactory. Positives: good air con, nice balcony over looking the square, good location, wifi. Negatives: Unfortunately the staff didn't speak English at all, the bathroom was very dirty and one tiolet didn't have a seat and the other bathroom is in another dorm, so you have to walk into other people's dorm, finally beer is cheaper than water! We ended up staying 1 night based on this.

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