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The Custom House Reviews

252 Haven Road, Nelson, New Zealand

Reviews & Ratings Explained


99 Total Reviews
  • 50%Value For Money
  • 60%Security
  • 50%Location
  • 80%Staff
  • 50%Atmosphere
  • 20%Cleanliness
  • 30%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

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Floors and walls are unclean. Motorbikes in the foyer, stuff all over the "bar". None of the guests appear to clean up anything, not sure the last time the kitchen was cleaned. The photos are not a good representation of the place. Staff were nice and helpful. We were lucky to be in a private dorm room but can't imagine what the shared ones are life :s not much of a backpackers. Most people there are workers to travellers. NO parking available. All used for what looks like a side business..


Really unhygienic Staff were lovely though

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