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The Custom House Reviews

252 Haven Road, Nelson, New Zealand

Reviews & Ratings Explained


108 Total Reviews
  • 69%Value For Money
  • 67%Security
  • 69%Location
  • 80%Staff
  • 73%Atmosphere
  • 56%Cleanliness
  • 76%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

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The place was just one big mess. The kitchen was extremely dirty, the computers don't work, the shower had one stream of too cold/too hot water if you were lucky. The walk into town or to the beach is long, especially if it's hot out. The atmosphere was very good though, people were nice, there is a big tv where you can watch movies for hours and next to the hostel you can jump in the water if you're hot.


Marcus is a lovely guy and gave me a free upgrade and looked at my car when I mentioned it was running great. The daily wharf jump is fun and makes you feel part of the team. It's a super friendly hostel, kitchen could be cleaner, people don't tend to clean their own dishes which is a shame.


Love it! It seriously feels like a little home away from home. Everyone is friendly and easy going. Nothing but positive things to say about Custom House


Hole place needs cleaning from top to bottom but staff are nice.

  • 4th Jan 2016
  • Novice Nomad
  • Anonymous
  • England
  • Male, 31-40
  • (1 review)


This place could do with a serious update. Felt dirty and stuffy. The owner was very nice but I wouldn't stay here again. Location is a little out of town but owner drive guests back to the town center after checking out which was really helpful.

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