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The Custom House Reviews

252 Haven Road, Nelson, New Zealand

Reviews & Ratings Explained


99 Total Reviews
  • 68%Value For Money
  • 80%Security
  • 64%Location
  • 92%Staff
  • 76%Atmosphere
  • 56%Cleanliness
  • 60%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

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Floors and walls are unclean. Motorbikes in the foyer, stuff all over the "bar". None of the guests appear to clean up anything, not sure the last time the kitchen was cleaned. The photos are not a good representation of the place. Staff were nice and helpful. We were lucky to be in a private dorm room but can't imagine what the shared ones are life :s not much of a backpackers. Most people there are workers to travellers. NO parking available. All used for what looks like a side business..


Really unhygienic Staff were lovely though


I have stayed at the custom house as both a long term and a few months later a short term guest. Both times the atmosphere was welcoming and also peaceful, all facilities were clean and well maintained. Marcus the owner did everything he could to help me enjoy my stay in nelson in addition to the fast free wifi, fully equipped kitchen and free pick up and free parking if needed. If i was to return to nelson I wouldn't even consider another hostel / hotel.

  • 23rd Mar 2015
  • Novice Nomad
  • Anonymous
  • England
  • Male, 25-30
  • (1 review)


The hostel is situated a little bit out of the city centre which, for some backpackers, kan be a turn off, but the staff is very nice and they have a pick up and drop off service which is great!

  • 31st Dec 2014
  • Novice Nomad
  • Anonymous
  • Netherlands
  • Female, 18-24
  • (1 review)


Marcus (the owner of the hostel) was super friendly and super helpful - always going out of his way to make sure we got to places ok, organising transport, etc.! Thanks Marcus! The hostel had a great atmosphere - we met heaps of other young people easily, as the common areas (even the kitchen!) have an open ambience. All the staff members were friendly and helpful! Thanks guys!

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