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The Custom House Reviews

252 Haven Road, Nelson, New Zealand

Reviews & Ratings Explained


96 Total Reviews
  • 80%Value For Money
  • 85%Security
  • 75%Location
  • 95%Staff
  • 95%Atmosphere
  • 80%Cleanliness
  • 90%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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The hostel is situated a little bit out of the city centre which, for some backpackers, kan be a turn off, but the staff is very nice and they have a pick up and drop off service which is great!

  • 31st Dec 2014
  • Novice Nomad
  • Anonymous
  • Netherlands
  • Female, 18-24
  • (1 review)


Marcus (the owner of the hostel) was super friendly and super helpful - always going out of his way to make sure we got to places ok, organising transport, etc.! Thanks Marcus! The hostel had a great atmosphere - we met heaps of other young people easily, as the common areas (even the kitchen!) have an open ambience. All the staff members were friendly and helpful! Thanks guys!


Really great hostel and the staff was super helpful. The kitchen was a little small for the amount of people that were there but that was the only downside. Definitely stay here!

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