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The Custom House

Group of 15 or more?

Contact our Group Travel team directly for a tailor made solution for your group

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reviews
7.1
Very Good 141 Total Reviews
  • Value For Money 7.2
  • Security 7.2
  • Location 6.4
  • Staff 7.7
  • Atmosphere 7.4
  • Cleanliness 6.6
  • Facilities 7.1
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7.1
Very Good 141 Total Reviews
  • Value For Money 7.2
  • Security 7.2
  • Location 6.4
  • Staff 7.7
  • Atmosphere 7.4
  • Cleanliness 6.6
  • Facilities 7.1

The rating percentage is calculated from customers who booked within the last 12 months. All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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  • Anonymous
  • Netherlands, Male, 25-30
  • Novice Nomad
  • 1 review
19th Feb 2017
4.9

Been backpacking for 3 years and have stayed in my fair share of hostels but I've never seen staff this bad. Reception is empty 90% of the time. Literally if you need anything you can wait a couple hours or start scouring the building. It's made worse by the fact you need a piece of paper from them for every gb you use on the wifi, which means you'll be looking for them often. The owner (or manager) seems to be annoyed whenever he is needed as well.

    • 4.0Value For Money
    • 6.0Security
    • 6.0Location
    • 4.0Facilities
    • 2.0Staff
    • 4.0Atmosphere
    • 8.0Cleanliness
17th Feb 2017
7.7

not great wifi, besides that very good hostel

    • 8.0Value For Money
    • 8.0Security
    • 6.0Location
    • 8.0Facilities
    • 8.0Staff
    • 8.0Atmosphere
    • 8.0Cleanliness
  • Anonymous
  • Netherlands, Male, 18-24
  • Avid Traveller
  • 18 reviews
3rd Feb 2017
9.1

Great experience! Extremely nice and helpful owner and there's a lot to do in the hostel

    • 10.0Value For Money
    • 10.0Security
    • 6.0Location
    • 10.0Facilities
    • 10.0Staff
    • 10.0Atmosphere
    • 8.0Cleanliness
  • Anonymous
  • Spain, Couple, 25-30
  • Novice Nomad
  • 4 reviews
2nd Feb 2017
6.3

The common areas are nice and spacious, but the general feeling is a bit weird due to the big amount of people volunteering there, which creates the feeling of "invading" someone's house than being in a hostel. The kitchen is way too small for that amount of people, the matrasses are TERRIBLE and the laundry area free of charge but MESSY. The showers don't have much pressure and run out of hot water. The staff is friendly though and the video room very nice. Common areas closed from 11pm til 7

    • 8.0Value For Money
    • 6.0Security
    • 6.0Location
    • 6.0Facilities
    • 6.0Staff
    • 6.0Atmosphere
    • 6.0Cleanliness
  • Anonymous
  • USA, Mixed Group, 25-30
  • Novice Nomad
  • 9 reviews
31st Jan 2017
5.7

Was told they split sleeping with partying. Quiet time at midnight. Owner didn't seem to care that his buildings warrant of fitness was almost a year out of date. Both of which made us uncomfortable. Owner got mad when my partner got upset about this and walked out. Said she should apologize to him.

    • 6.0Value For Money
    • 8.0Security
    • 6.0Location
    • 6.0Facilities
    • 2.0Staff
    • 6.0Atmosphere
    • 6.0Cleanliness
13th Jan 2017
7.7

My only complaint is that the bunk beds are very short (meant for kids) and that the bathroom ran out of toilet paper. The staff members were helpful.

    • 8.0Value For Money
    • 8.0Security
    • 8.0Location
    • 8.0Facilities
    • 8.0Staff
    • 6.0Atmosphere
    • 8.0Cleanliness

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