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The Dictionary, Shoreditch Reviews

10-20 Kingsland Road, London, England

Reviews & Ratings Explained

76%

Rating
1527 Total Reviews
  • 72%Value For Money
  • 75%Security
  • 90%Location
  • 77%Staff
  • 76%Atmosphere
  • 73%Cleanliness
  • 72%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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57%

As somebody previously wrote, this place is a backpacker hole. And that is a very accurate description. If you're into something tidy, with many facilities and staff that cares at all, go elsewhere. Huge plus - there is a kitchen (I was in hostels in London which don't have a kitchen at all) Huge minuses - normal speed WiFi is not free, food disappearing from the fridge for TWO consecutive days even when it was LABELED, some of staff were unpleasant, new bed linen which was quite dirty.

Owner Comment (Hide)
Thanks for review! I do think hole's an unfair description though. Wifi's free in common areas (speed affected by no of people on it). You can pay £1 for faster in-room wifi. Bed linen's professionally laundered, so just ask reception if there's a problem & they'll swap it. We've replaced 2 reception staff recently who didn't meet our high customer service levels, so I hope that will improve the guest experience. We also have ensuites, roof terrace & table football - good going for London! :)

80%

Poor security and no locks on most of the cages under the beds, also very dirty under the begs. Otherwise very happy with the stay.

Owner Comment (Hide)
Thanks for the review! :) Most of our guests bring locks with them for use with lockers (or, in our case: cages) at all the hostels they visit, but if not, compatible locks are available at reception. There is also a 24/7 reception, coded security door & keycard lock to get past before arriving in your room, so hopefully you & your things should be safe during your stay. I will speak to the cleaning team & get them to have a good clean under the beds. Glad you enjoyed your stay overall though :)

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