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The Matterhorn Hostel Zermatt Reviews

Schluhmattstrasse 32, Zermatt, Switzerland

Reviews & Ratings Explained


604 Total Reviews
  • 64%Value For Money
  • 61%Security
  • 86%Location
  • 77%Staff
  • 65%Atmosphere
  • 61%Cleanliness
  • 54%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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Very basic hostel but a cheap option when you want to visit Zermatt. lockers are available and the WiFi works great, but don't expect too much of the other facilities. I really enjoyed the atmosphere and of course Zermatt though!!


The mattresses were extremely uncomfortable - I think sleeping on the floor would have been better! The pillows were very flat and no duvet was supplied, only a military style blanket, that was filthy! I don't think the blanket had ever been cleaned - it has so many hairs on it from previous people! Not nice. There is also a strong smell that lingers around the hostel. The showers were terrible also, there is no where really to change and get dressed without getting your clothes wet.

  • 18th Sep 2015
  • Novice Nomad
  • Anonymous
  • England
  • Couple, 31-40


Great value for money, Great bar also and very friendly staff :)


We arrived in the before check-in and left our bags in the unlocked room downstairs - no problems or concerns with stuff missing. Very safe (at least in September). Easy walk from the train station. And easy walk to trails in the area.


For a budget hostel it is just that. Beds are extremely uncomfortable, showers clog up and are not very hot. I would not stay here again, it's worth spending a bit extra money to stay somewhere else.


Fine for day trips. Would be good with a bigger common area


Good place to stay! The showers are clogged so it's like taking a bath when you try to shower. But otherwise it's close to town, rooms are clean and staff is great.


This hostel had good vibes and the staff was great. Also very clean. The only thing missing was an kitchen.


Overview. the only good thing about this hostel is the location if you plan going to matterhorn. then the other points you can normally get on a hostel are poor. bad WIFI. lockers are old made of wood almost a wreckage. no kitchen, which would be a plus in swiss.


Rubbish hostel. Ok, I understand that there is a real shortage of hostels in Zermatt, & that Switzerland is expensive compared with most of Europe; however, for what we paid for it was a joke. Our 6 bed dorm had 1 powerpoint, showers 1 temperature setting, there are no locks on the main door or the dorm room rooms, or even the showers. Reception has very limited hours, & we had a family with a child 3 years old In our dorm room... If I return to Zermatt I'll happily pay extra for a hotel room.


Very disappointing. Rooms are cramped. We had a 7 beds room with only one electric plug. We had to go down 3 floors to go to the toilets and 4 floors to have a shower. Toilets and showers weren't clean. There is no kitchen. There is only a very small, cramped common space that looks more like a waiting room. It seems like they know people that are on a budget have no choice, but to come here, so the service is really poor. Next time, I'll spend more on housing to avoid that place.

  • 4th Aug 2015
  • Novice Nomad
  • Anonymous
  • Switzerland
  • Male, 18-24
  • (1 review)


This hostel was uncomfortable, but bearable. I feel like it was not great value for money


Pretty basic hostel but fine if you want to be active (ski, walk, climb etc) and then just want a place to get horizontal at night. Nice little value for money bar/cafe attached to it.


The biggest downside was the showers were several flights of stairs away... In the basement. The rooms were comfortable enough- we were in a 6 bed mixed dorm room. There is an excellent view of the Matterhorn on the 10 minute walk from the train station. The atmosphere feels a little bit like a cabin you would stay in with your Boy Scout or Girl Scout troupe- not bad but not fancy at all. Perfect for what we needed!


Zermatt is very expensive but by staying here we got to see and hike around the Matterhorn on our budget. The hostel was similar to others we have stayed at in Europe. If you have a positive attitude and understand that you are getting a great price for Zermatt, you will enjoy this hostel and meet some really cool people. Also, it is pretty cold at night so bring some layers!


Overall the hostel was fine. It was clean enough and the staff was friendly.


The staff was very friendly and did a great job answering all of our questions. Good location in Zermatt, pretty close to everything.

  • 20th Jul 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 18-24
  • (1 review)


Its exactly what you expect from a hostel. Clean, basic, good location.


Good hostel in a very beautiful location.


The hostel could have been great. My friend and I happened to be there the weekend of the Matterhorn Marathon (which was awesome). 3 of the older gentlemen in our room were running the marathon and their training gear was rather smelly in our very hot room. The is one outlet in the room. I would totally come back but book a private room or suggests our picky roommates book a private room. Common showers and bathroom but was fine. Close quarters that can be very hot.

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