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The Palace Hostel Reviews

666 Calle Suau, San Juan, Puerto Rico

Reviews & Ratings Explained

81%

Rating
472 Total Reviews
  • 85%Value For Money
  • 83%Security
  • 79%Location
  • 87%Staff
  • 87%Atmosphere
  • 75%Cleanliness
  • 74%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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66%

The hostel itself was fine and had great areas fr meeting people. It was located close to bus stop and not far from the old San Juan and easy to get To on a bus. There were a few things this hostel could really work on however. The staff is rarely ever at the hostel. Several cases at check in no one was there for hours and had to wait or come back. Same for check out no one was there so couldn't get the key deposit back. At one point Someone arrived after midnight we had to find them a bed.

  • 17th Dec 2014
  • Novice Nomad
  • Anonymous
  • Canada
  • Male, 18-24
  • (1 review)


20%

If I could rate this place lower than 20% I would give it a zero. Everything was just absolutely horrible. All rooms, beds, sofas, and etc had spiders, cockroaches, and other nasty stuff. The owner was heavily drugged while his assistant was passed out licking his own cat's vagina when we entered this place. There was no air conditioner as well as no air circulation so it felt like a slave's shack. If you have no other choice, save yourself $12 dollars and sleep on the street instead.


94%

Awesome staff. They are very nice, friendly, and helpful. Good location, easy access to all attractions, quiet neighborhood. Comfortable beds. Very fun hostel, great atmosphere. Highly recommended. I'd go back for sure.

  • 11th Dec 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 25-30
  • (1 review)


91%

I had a great time at the hostel. The staff were friendly. Ryan, Axel, Diego and John showed me around the city, took me to the beach and even showed me how to snorkel. I met the nicest people there. I would definitely recommend the Palace to anyone who wants to experience a more relaxed, less touristy San Juan.

  • 1st Dec 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 31-40
  • (1 review)


89%

Hey guys, Staff here are amazing!! Fun, nice, chill, they totally make this place. Highly, highly highly recommended for travelers looking to have fun I San Juan. Super social crew that keep the good times rolling. Came back repeatedly over my 17 days in PR.

  • 20th Nov 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 25-30
  • (1 review)


77%

I liked the hostel overall. The one thing I noted was that there weren't enough hooks (for hanging clothing/towels) in the rooms and there were no shelves or cubbies in the rooms so that things could be stored off of the floor.

  • 16th Nov 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 25-30
  • (1 review)


91%

2nd time staying here - still a great place. Extremely friendly staff, clean rooms, location is great - 20 min walk to the beach, 5 min to super market, 10 to a walmart. This is the best hostel to meet people if you are traveling alone.


57%

Place felt dirty to me and was a little scary going to this place at night as it is down some back ally


66%

The only problem is cleanliness. We (3 of us) stayed in a 6 person dorm. We only had 1 other person in the dorm with us which left 5 other beds to choose from. Which would have been great except 3 of those beds were clearly never cleaned after the last people left (sandy, stained, bed not made ect.) The bathroom was not extremely clean but what you could expect for a hostel. Also I wouldnt go walking around the neighborhood at night very dangerous! Besides these set backs everything was good.

  • 10th Sep 2014
  • Novice Nomad
  • Anonymous
  • Wales
  • Female, 25-30
  • (1 review)


89%

Had an amazing time, with all amazing staff! such a wonderful atmosphere, i really enjoyed every moment, THANK YOU!!!!!

  • 9th Sep 2014
  • Novice Nomad
  • Anonymous
  • Hungary
  • Female, 31-40
  • (1 review)


100%

Awesome hostel!Will be back....thanks guys


91%

Chill hostel, very friendly staff and very accommodating. Great atmosphere and great location. Miramar is place to be in San Juan.


37%

This hostel was terrible. The staff knew absolutely nothing about Puerto Rico so couldn't give us any tips on what to see and do, we stayed our 3 nights and got out of there. One of the things that shocked me the most was that we asked for some help turning the tv on, they didn't even know how to do that! I would definitely recommend staying anywhere else - the Posada San Francisco hostel was awesome :-)


89%

This hostel is incredibly social. I had a mojhito pushed into my hand within minutes of checking in! You really do meet people so easily at this place. It's a bit run down, but that kinda goes with the theme of Puerto Rico! Location is a bit out of the way, but the area is very safe and within walking distance of the bus stop. I would stay here again in a heartbeat.


91%

Great place for me to end my trip. Had planned to stay at La Posada San Francisco but after staying here one night I knew that I didn't want to go up four floors of stairs because the lift is unreliable. The staff was excellent and very accommodating. If anything I wish that I had spend more nights there.




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