The Phoenix Reviews

This hostel is a great price and in a convenient location (close to metro) but there were a few things that made our stay a little rough. The room smelled terrible when we got there. Also, the staff was friendly for the most part but not too helpful. They gave us the wrong directions for getting to the airport (wrong line number and wrong exit) which seems a little ridiculous. Not our favorite but its what you get for the low price.

It's a neat and clean place. Close to the Bund and easy to get to everywhere basically. Though there aren't many restaurants nearby. If you don't like Chinese food / Shanghainese food, you have to walk a bit further to find something nice to eat.

there was a roach, so i checked out leaving 1day. and it was very difficult to find the hostel.

We stayed in a standard double room and it felt more like a hotel than a hostel. The staff were very nice and helpful. Would definitely stay there next time we're in Shanghai.

Unbeatable location between People's Square, the old town and the Bund. The French Concession is walkable as well. The staff are very friendly, the building's bar and restaurant are both tremendous value, the rooms are great and well maintained by cleaning staff and well worth the money. It's more a hotel than a hostel. If you visit Shanghai in a budget and don't stay here, more pity to you.

Very nice place to visit Shanghai, lots of things to do around The Phoenix. The staff is very nice and helpfull. The open top bar is THE place to meet friends, having a beer.. I really enjoyed my stay.!!

Very good location close to People's Square and in close proximity to lots of interesting restaurants. About half an hour walk away from The Bund as well. Staff were great and very friendly, helped us make our own way to Chu Jia Jiao water village and saved us a packet in excursion costs. Good sized beds, nice roof top bar with speedy internet access. Would recommend.

the young staff was very nice, cheerful, and helpful. thank you, staff ! the toilet seat and the door locks were somewhat broken in our room, although i did not feel a lack of security. it seems like an old hotel that got a repackage as int'l hostel. the street right outside is lamb hotpot central and people eat way late into the night. theres a restaurant attached as well so you will not starve. main sell is the location however. fantastic. rooms comfortable enough.

PrGeat lace, Very helpfull staff

Very enjoyable staff at this hostel and definitely recommended. Very good location close to The Bund and Metro stop for all around town. Hotel standard bedroom, very spacious, clean and serviced everyday. Staff were helpful eventhough they could do with English speaking staff as well in the evenings. Fun bar on the roof and wi-fi available all over the hostel. Would definitely stay again if back in Shanghai!

We really enjoyed our stay at the Phoenix. The room was nice and clean and had hot water MOST of the time, the staff in the rooftop bar were very friendly, and we had a lovely Christmas there. The restaurant downstairs was great, and the hostel was within walking distance of a lot of places. My only complaints were that the only "breakfast" available was a ham sandwich, and there was some kind of machinery right outside that was very noisy all night. Overall, very good though!

The Hostel staff where awesome they where super friendly and helpful all the way. The atmosphere was a bit lacking other than the 3 other people in my room i didnt see or talk to any one else in the hostel. (Not by lack of trying). Would call it more of a hotel than a Hostel. But was still good nun the less, location was awesome really near everything you need. Would stay there again due to staff, but probably wont stay there again because well not party enough for me.

Thumbs up for the great service of all the staff there! One even went the extra mile to lend us her personal Lonely Planet Travel Guide to Shanghai. They were always ready to answer our queries with a smile on their faces. Location was fantastic - very close to the Metro and surrounded by tourist attractions and shopping in all directions.

We really like the hostel, very clean and excellent location, just 5 min walking to the subway and if you are taking the sightseeing city tour it will drop you just around the corner, the staff is very nice, but the girls at the front desk don't have a good English, so they are not very helpful

Best location in Shanghai near People's Square and The Bund, along with many restaurants on Yunnan Road and neighborhood.

The location itself is fine, great room, large bathroom (we had a doubleroom), free water in the room. But the staff was very poor - there was a young girl, who could speak only a few sentences English, which were learned by heart. I wanted to get credit on my sim card and wanted to know where I can do so. She did not understand a word and we were communicating through a translator online. Ok, at the end I got the card and she wanted to help me, but poor leaving her there alone all night long.OK

Stayed for 5 nights in a beautiful singel room on the fourth floor. The Staff was absolutely helpfull always when i asked for something. You have free WiFi in the room, but is not that good. ^^ but enough for skype. The Bar on the top is very beautiful and good to have a drink. I would go back in that Hostel. The Location is just amazing. 3 Minutes to walk to people's Square which is kind of a center of Shanghai.

We stayed for 3 nights at this hostel. The staff were helpful, and the rooms quite good. The roof top bar is nice for a drink and wifi access. Great dumplings at nearby restaurants! There is a restaurant down the street where you can cook your own dinner in a strange shaped cooking vessel (a big bowl with conical shaped heat source - you will know it when you see it!). Would recommend it. All in all a nice, relaxing stay and within walking distance of most of the sights. Would stay again.

A nice place to stay - 5 min walk to Renmin Park; 8 -10 mins to E Nanjing Road and 20min to The Bund. Easily accessed by train and access to major train stations. Most staff have a good knowledge of English, some not so much! The food in this street is AMAZING!! I recommend the little dinner on the far corner of the street. They speak NO English but their dumplings are amazing for breakfast. Only problem was the bad smell in our bathroom we could not get rid of and Wifi sucked

Very good location, Metro is 1 mins away, visiting place are within walking distance and it's situated in the famous local food street. Very friendly & helpful staffs. The room is pretty big, comfortable & clean. There were leakage from toilet bowl & basin were fixed quickly after we complain. A bit difficult to adjust to hot water though and limited power point to charge our gadgets. if your room facing the street be prepare to bear some street noise. Generally good and will stay again.