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The Phoenix Reviews

17 Yunnan (South) road, Shanghai, China

Reviews & Ratings Explained


1508 Total Reviews
  • 86%Value For Money
  • 86%Security
  • 94%Location
  • 83%Staff
  • 78%Atmosphere
  • 85%Cleanliness
  • 82%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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This hostel was wonderful and in a great location, very close to peoples square. It was too bad there wasn't more going on in the bar but the staff was very helpful and the rooms were big and clean. I haven't stayed at a better hostel.


Great location...easy to find...metro nearby and some sightseeing spots on foot available...recommend!!!!


Good location, near a subway stop, and within walking distance of a lot of sights. Lots of atmospheric food stalls/shops right nearby. The staff are super-helpful (thank you!) -- so great if you need help with onward travel. The one thing I did not like so much is that the common area on the first floor is crowded with customers from the restaurant downstairs -- yes there is a nice rooftop terrace, but when it's too rainy or cold up there, there's not really anywhere comfortable to sit.


Good location with everything you need provided. Our room was similar to a hotel room, only drawback would be the glass walled bathrooms don't give you much privacy from the room, so might be something to consider if you're not a couple. Tip: the restaurant downstairs has great food and cheap beer.

  • 14th Mar 2015
  • Novice Nomad
  • Anonymous
  • New Zealand
  • Couple, 25-30
  • (1 review)


This was the best hostel I stayed at in China. Pro: the dorms are very big, you can put your entire backpack into the lockers they are huge, the rooftop bar is a great place to meet people, the location was great, very clean and inviting Cons: the wifi was not very good


Great Place and Good Staff !!! Take some informations from the reception when you get The Phoenix Hostel, you should have good advices to visit the city ! The dormitory is clean and the restaurant on the bottom of the hostel is very good and cheap ! Enjoy !!!


Mattress (more like mat) very thin and hard, but apart from that everything was fine. Clean bed and bathroom, room big enough, spacious locker, location easy to reach - didn't really need anything more for my very short stay and the price is excellent.


The dorm is really nice, and the wifi router is in the room so means pretty good internet connection. The shower is fantastic. I dislike the 100rmb key deposit, which costs the same as about 2 nights stay in a dorm. Also, the toilet paper was not replaced once in two days, I had to go to reception to get it, and then walk through the busy restaurant to get to the lift while visibly holding the toilet paper. The luggage storage is not secure, it is an unlocked door, and the free map is not good.


The room was big! But the bathroom had a terrible smell from the drain!


The location is close to the subway in the centre of Shanghai. The staff is very helpful and friendly ! Best Hostel in Shanghai and if I come back in this largest city, I would book again in the same place !


Good hostel, staff could be a bit more knowledgeable about the local area though


The location is really close to the center. The sandwhiches on the rooftop bar are the best in town!!


You can´t be nearer the city centre, it is located direclty by the People´s Square. The staff was friendly and gave us a really good recommendation for where to go eating "hot pot"! The dorm was clean and the bathroom renovated.


Awesome place to stay. No complaints whatsoever!!

  • 19th Feb 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 25-30
  • (1 review)


Fantastic location right beside the bund and peoples square. Very easy to find too. Staff were all welcoming and provided information when I asked. Great value also so would definitely recommend.


Great location since it's at Peoples Square. Several rooms were smelling very bad and the problem seem to be a drainage problem. The staff does not communicate problems with each other when they change shift so if you have an issue, be sure to get it sorted immediately. I hate the fact that the elevator wouldn't close without a room key because it's inconvenient when multiple people stay in 1 room


Great place, great people. Go to the bar on the top to start your night in Shanghai.

  • 18th Feb 2015
  • Novice Nomad
  • Anonymous
  • France
  • Male, 31-40
  • (1 review)


it is a great hostel , new decoration,clean room,nice rooftop bar ,had a good time with the staff there, Jason, the manager there is the best.


Very clean Scandinavian feel, restaurants near by and staff guard door 24/7 i went out of season so no backpackers unfortunately...


The room was very nice. So was the roof terrace. Also the bath was also very clean and modern, though sometimes there was a strange smell coming from the bath. The mattress of the bed was very thin and hard. Staff was also very nice, but toilet paper was never replaced and I always had to ask for new paper, which then was delivered immediately.

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