The Phoenix Reviews
Reviews & Ratings Explained
The rating percentage is calculated from customers who booked within the last 12 months.
All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
Read our review guidelines »
Atmosphere bit more like a hotel than like a hostel - missed a bit communal areas where to meet other travellers: there's only the open rooftop bar, which was mainly empty (since it was rainy& cold, people were either in their rooms or out - no living room in hostel). Other than that, nice clean rooms, good bathroom, good location
No closed bathrooms or commonroom so it was really cold. Average clean bathrooms, but clean beds. Im 183m and the bed was very comfy,not very stable, but nice linnens. The bar was amazing. Happy hour till 21.30hr.
The biggest Problem during my stay was the atmosphere. For meeting people only the rooftop bar is available. It's lovely and the bar owner is a great guy. But during my stay the weather got cold, and so it was not so easy to have a good time with a group on the rooftopbar. Another point was the rooms, they are run down. One night a stayed in a budget single room, where I killed two cockroaches in the shower. The other nights I was in a standard single room, the room was run down a bit...
Location to the bund takes a half hour by walk, which does not match the info. showed on the site. Single room is very small, if you open the window in the evening the terrible smell from restaurants of the street comes into the room : ( The next day we moved to another hostel much close to the beautiful bund, which is even cheaper and more comfortable. We will not recommend this hostel.
Great hostel. Clean dorm with ensuite. Dorm beds had their own power sockets. Location is great. On S. Yunnan st which has many cheap snd interesting restaurants serving shanghainese and provincial food. Close to People's park and a 25 minute walk to the bund. Also walking distance to nightclubs. Staff were friendly and helpful.
The room was basic, but very clean, which seems to be a rare find in China. Staff all spoke good English and hostel provided free drinking water, wifi, hair dryer. Very happy with this hostel and in good location too.
Location is good, it's pretty near to the metro and there is lot to see and eat within walking distance. Staff is very friendly and helpful and they even speak great english. Facilities are clean enough, for this low price it's all I expected. Our private room was not very private, since right outside the windows there is a balcony to some local's apartment. The restaurant attached to the hostel is fantastic.
Excellent place, perfect location, great staff, what else you need?
The Phoenix is in an excellent location and I have stayed there more than once. The only difficulties I've had are firstly that the shower water takes up to five minutes to heat up, and on my second stay, the shower was not contained and therefore the entire bathroom floor was soaking wet afterwards - and it didn't drain. I had to ask the staff to dry it for me...
Not the most clean place, beds ain't the most comfortable. But nice and helpful staff, nice rooftop terrace, and a really decent accomodation for the price your paying.
Prompt pick up after a long flight. Good location and friendly staff.
My only complaint was the painfully slow internet. Other than that I can't complain about anything else.
Very nice staff - specially on the lovely Rooftop Bar!
- Novice Nomad
- Male, 41+
- (1 review)
A cool rooftop bar but not many people whilst we were there. In a good location close to the bund and downtown. Stayed in private ensuite - with good bathroom, but room extremely warm, even with air conditioning. Staff were pleasant and helpful
Nice place, tries to be a hotel and hostel at the same time - with a downstairs restaurant to boot!
Facilities and forniture were old and broken. Rain leaked through the walls an the paint was peeling, stains on the roof, dirty courtains...the room wass depressing.
In a great location, walking distance to all the main tourist sites. My fourth floor room was fairly small but clean and functional. Very helpful front of house staff who spoke good English. No restaurant but the one next door was good and inexpensive, friendly neighbourhood with plenty of Hotpot restaurants in the street. Has a cool beer garden, beers were a bit expensive, but spirits were cheap, take subway line 8 and get off at Dashijie station, rather than going via the Peoples Square route
nice location near banks / food / transport of every type. A ride away from major attractions and sightseeing. will stay here again.
They did not read our mail we had sent in advance with the information that we will arrive two hours later. Due to that our room was not available anymore and we had to change to another type of room. In general, some of the staff at reception is unfriendly. Wifi-login is not user-friendly and Wifi was not stable. But: Staff and food of the Rooftop-Bar is great!
This a more like a hotel and less like a Hostel acommodation with poor backpacker atmosphere, the overall security feeling is normal for any acommodation in China. We stayed in a double ensuite regular room and the beds were great and clean, the bathroom was cleaned daily but buy your own toilet paper because they give you very little. The restaurant downstairs is great and serves delicious and cheap food. Location is excellent.