The Phoenix Reviews
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The location is definitely the reason I stayed here. It's very close to the metro station. It saves a lot of time for traveling. The staff speaks good English. I chose double bed room. The room was clean, but a little strange about the glass door for bathroom. People who concern privacy should take note of it. Since I was alone, it's okay for me. Overall, it's a nice stay.
Booked a 6 bedroom dorm and was put in an 8 person dorm so not a good start. Dorm room was great though, comfortable beds, clean, decent aircon, awesome ensuite, really good wifi, and huge storage lockers. Location is really good close to people's square and metro for everywhere else. Nice restaurant next to reception. Rooftop bar didn't have many people there while I was staying so atmosphere could be better.
I definitely would like to stay here if I have a chance to come to Shanghai again! I did enjoyed every minute of my staying at this hostel. Especially the view you have at the rooftop bar is just amazing so you will be able to enjoy the morning view among tall buildings while having breakfast.
Best Hostel in Shanghai！Excellent location, close to People Square and The bund is not very far. The rooftop bar is really good lots of young people. Restaurant downstairs is cheap and delicious. Staff can speak English but the staff at night doesn't. Clean Hostel with an elevater. Would go back
It was great staying there. A lot of nice places are even in walking distance and the train to the airport is really close which i found very handy. I slept good in the 6p dorm and i loved your roof bar!!! All in all I think the value for money is just on point.
I had a nice time in Shanghai! I would have liked the hostel offering me a map. I didn't ask though so I don't know if there were free ones anyways. If there's no it could be interesting to provide it.
A good hostel in a very good location, great for food. The hostel bunkbeds were pretty standard for any hostel but I did find them a little hard. I didn't really interact with the staff much but they seemed nice enough and spoke good English. The hostel has a roof top bar, but I was there every night and hardly anyone while I was there used it. But I guess that's not the hostels fault. But this hostel is very good value for money. So would consider staying there again.
Nice place with perfect location and excellent staff!
- Novice Nomad
- Female, 25-30
- (1 review)
Great hostel in a good position for a boy like me!i was in vacation and all i needed i found! Close to people square(in the heart of shanghai) and 5 minutes on foot at the subway metrostation! Good. Andrea
I was not very impressed with my stay at the Phoenix. The staff were not helpful and did not offer any guidance on what to do in the area. The bed was uncomfortable and the bathroom was not clean when we arrived. I have been travelling Asia for 9 weeks and this hostel by far had the worst staff. I encourage the staff to buy new mattresses and become more friendly and helpful. Our stay would have been better had they had been more helpful.
- Novice Nomad
- Northern Ireland
- Female, 18-24
- (1 review)
Everything about our stay was a hassle. We made our reservations 5 months in advance. When we arrived, they said they didn't have our room because they were overbooked. They ended up putting us in 3 separate rooms. The next night it seemed was still an inconvenience as we still didn't get the room we booked. Also, there were bugs in all 3 bathroom. The staff remained completely unprofessional the entire time, including knowing nothing about local sights and attractions. It was a bad experience.
We have returned to Phoenix over 10 times and have sent dozen of friends there. Marcel from California
The entire stay was a hassle. We booked 5 months in advance to have a private room,and when we arrived they told us they'd over booked and we'd be in a 6 bed dorm. The staff was extremely unprofessional, and seemed to know almost nothing about the city and local sights. The only help we got was writing our next destination in Chinese for us. The bathrooms had bugs, and the beds were rock hard since they are just a wood frame with very thin mattress. Overall bad experience.
We liked the neighbourhood a lot - good food available all day long :)
The Pheonix was a great hostel, I preferred the Mingtown one just down the street that I stayed at a week earlier. But this one had everything you could expect from a good hostel, clean room, bathroom and helpful staff.
We had a twin room. What they fail to mention on here is that there is no door to the toilet and shower - just glass, so no privacy! So you are going to need to be very close with the person you are sharing this room with!
First time for idle age lady o stay in hostel and a dorm type!! It was good feeling after I saw one girl in my 8 bed dorm!! There should have a curtain on each bed for more privacy. A/C wasn't cold at all but understand that it supposed to run all the time because it's a shared room with people come and go any time!! I definitely will recommend to friends for private room if there is a choice.
- Novice Nomad
- Female, 41+
- (1 review)
The hostel is very very clean and the staff are very friendly. The only negative thing is the wifi was spotty in the room, but it worked well on the rooftop. Also some rooms have a clear glass wall to the bathroom, but we requested a solid wall and they were very accomodating. The location is amazing with a subway stop 1 minute away. It is also walking distance to the bund. A must see at night and during the day!
Really nice hostel, good location. The bathroom is not really clean though. But really nice courtyard outside. There is no ac in the room which made it very hot. The staff is really helpful and friendly.