The Phoenix Reviews

It\'s just awesome! Everyone are super-nice, the location is superb and their 5th floor bar is a very nice place to meet other visitors (and also be able to use Internet for free!). The arrange a lot of different events, and can also help with booking tickets and transportation to/from airport. Just excellent! (My only complaint is that in my bathroom the drain was clogged and the sink was leaking so my bathroom floor got a bit wet, but not a really big problem).

Very happy with out stay at the Phoenix. The staff are helpful, knowledgeable and their English is a lot better than my Chinese! Will highly recommend it to anyone I know who is going to Shanghai.

We loved our stay. The rooms are super clean and the bathroom was a good size. Our double was small but fine. The triple rooms are huge. The location was great, v near the subway and 5mins walk to peoples square. I would definitely stay here again. Loved the soft beds!

nice hostel, good location, cute rooftop bar.

Great value for the money, but don't forget, you are in China, and it is a hostel, so don't expect 5star quality. It is a great place, very accessible, safe, friendly stuff, great rooftop bar, cheap and authentic restaurant on groung level, I definitely loved the place, highly recommend! Little hint : the sink needs to be plugged in after use, otherwise the smell comes out from the drain (no syphon).

Great place friend,y staff and a resteraunt downstairs that serves awesome dumpling soup. There is also a rooftop bar where it is almost always happy hour and you cam walk to everything or at least a metro station.

Great rooftop bar to chill-out...

Rooms extremely dirty, smaller than what the pictures showed. Reservations made online were messed up for multiple parties when I was checking in. Subpar experience. Staff was friendly however, and the location was amazing. If you are willing to live in subpar conditions for prime location, this is it.

We *Really* enjoyed our stay. The staff was very responsive to every request. Rooms were clean and large, especially the ones facing the street. Location was Ideal. Right on the main 'restaurant row' of Shanghai, we took every advantage. Also very close to several Metro (subway) access's, make this probably the BEST hostel in Shanghai. Highly recommended.

The hostel was very hotel liked, we had a nice double room. The location was good and it was easy to go around from there. Only problem was that the toilet didn't work so well. Also, because it's such a big hostel, it could be hard to get to know other travelers, especially if you're staying in private rooms.

Really nice hostel in a good location with really helpful and friendly staff. The roof bar is great too.

Great location, walking distance to People's Square and The Bund, and lots of restaurants in the neighbourhood. Very helpful staff, and excellent facilities: oasis rooftop cafe/bar, wifi in room, and excellent noodle/dumpling restaurant downstairs. Would stay there again next time I'm in Shanghai, which I hope will be soon, cause it's a GREAT CITY! :)

It's a very nice place. People are very kind and helpful. towels and shampoo are furnished contrary to a lot of youth hostel

Generally clean and minimalist concept along a heritage street. Walking distance between 2 train stations and more than a handful of places of interests. I would return to here if I am coming to Shanghai for a getaway again. Staff are generally youngsters and very helpful,speaks simple English.

Location is very good, very near to metro line 4. All the staffs are very helpful. But room has humid air.

Excellent price for the location and the roof top bar rocks!!!

The location is just perfect, only 3 mins walking to People Square and the Metro. I stayed in a twin private and it is much more like a hotel than hostel, too spacious and huge bathroom. Staff are supportive and friendly too. Definitely worth for money and will come back again.

Phoenix has a great location: close to the subway and easy walking distance to People's Square. We booked a Deluxe Room on Hostel World and indicated our arrival time as 8.00pm. 2 days into our stay we realised it was only a standard - we had paid in full for a deluxe. They told us we had arrived "late" (7.45pm) so they had given our room away - we were NOT told we were downgraded when paying in full. I had to demand to be moved and to get the rate difference refunded for the two nights.

it's a economic and good location. also the staffs were very helpful.

We especially liked been so close to the subway. It made our traveling so much easier. A small problem / inconvenience was that when they serviced the room they did not supply more toilet paper. The notification document also seemed out of date. We tried to call reception but could not get the right number to dial. We tried the 8000 that was listed on the document but did not get through. It would be a great gesture if the hostel residence could get a discount at the restaurant, just a thought.